Category: | Jewelry Store |
Address: | 5470 Mayfield Rd, Lyndhurst, OH 44124, USA |
Phone: | +1 440-461-4464 |
Site: | imgjewelers.com |
Rating: | 4.1 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
SE
Selene Sung
I went to IMG Jewelers for the first time after scouring reviews for custom jewelry work/repair shops around the Cleveland area. Why I chose it was mostly based on the reviews Ive read and also their main website which seemed to have a much more friendlier and accommodating tone than others Ive run across. I had received a ring as a gift with the center stone (alexandrite) that I absolutely loved, but was not happy about the setting it was in. I knew I wanted to get it reset some day. The metal work covered most of the sides of the stone, so it looked like it was impeding the light distribution in the gem, which is not good. Because of the larger carat weight, it tended to gravitate to one side sometimes around on my finger. The style of the ring was also not very comfortable, as it had extremely fine band of metal right underneath the top of my finger which tended to dig in to the skin. I was helped by Melissa and she took the measurement of the stone, then told me what the price ranges would be to get a stone reset in the style of the ring and kind of the metal I would like to have. I was actually nearly overwhelmed by the sheer amount of style options that was before me.. which was great. :) Melissa was incredibly patient as I looked through the different options and asking for prices/opinions on the setting several times over. I do like to take my time when it comes to that and she never rushed me through any part of the process. When I had finally decided and paid, she quoted me a date that the ring would be ready by. I actually just retrieved the ring today, which was way earlier than the initial quote. The metal of the ring is extremely solid and sturdy feeling and ring itself is VERY comfortable to wear now. Also, because the stone is not covered up from the odd metal work that it used to be in, Im getting beautiful flashes from the alexandrite. I definitely plan on coming back to get few of my loose stones and uncomfortable jewelry reset and would highly recommend this place to everyone.
AN
Andy Alessandro
Bottom Line: by far, one of the best experiences Ive had at any jewelry store in Northeast Ohio. Period. I was in the market for an engagement ring, and began to do some research on styles and prices. Before IMG, the majority of the stores I had been to were very pushy, and not willing to work within the budget I had defined, making comments such as "Well, youre not going to find anything in the price range..." and "what can I do to get you to purchase this today?". Ernie and staff were very accommodating, and willing to work within my budget. Throughout the process, there was zero pressure and no comments about the budget. He also took the time to discuss and explain the 4 Cs of diamonds, something I had been researching, but none of the other jewelers even attempted to mention. Ernie wanted to make sure that I got something that I loved, at the price I wanted. We also got into a discussion about natural VS lab- grown diamonds. The other jewelry stores had them, but didnt "believe" in them, stating that a "diamond isnt a diamond unless it comes out of the ground...". The sheer lack of open-mindedness concerned me. Ernie ended up bringing in 3 real diamonds and one lab-grown diamond. When asked what he preferred, he remained neutral and did not try to push one more than the other. Overall, by far the best experience out of all of the jewelers I went to and I will be returning to purchase the wedding bands soon. No wonder they have been around since 1949! Thanks again Ernie and crew for a great experience!
A
A Private User
I never usually write reviews good or bad. However in this case I feel it is warranted. Most of the time people are quick to complain and dont mind telling you so but people never take the time to give a compliment or express their thanks. In dealing with IMG was nothing less than a great experience and a real pleasure. They made me feel important and really listened to what I wanted to do. (Not like the mall jewelery stores.) After 17 years of marriage I decided to redesign my wedding ring with my own idea or design with a few great suggestions from them...great ideas! All I can say is boy did they deliver! My ring is just beautiful and very well crafted and not to mention one of a kind thanks to some of their suggestions. I just love it. I have to say they really know their stuff and are very knoweldgeable and the craftsman ship and quality is just superb. I just loved the one on one interaction when helping me redesign my ring, They made me feel like I was important and was treated like a queen. They did an excellent job on my ring and from now on I will never think of going anywhere else other than IMG. Thank you IMG for such a great job and excellent customer service! Like your designs you guys are one of a kind and you now have a customer for life!
BO
Bob Dodds
I cannot recommend IMG any more! The staff worked together to help find me the perfect engagement and wedding ring pairing for my fiance. Ernie expressed zero pressure at any stage of my search and was very professional throughout. He e-mailed me different pictures based upon what we discussed and the different things that I had liked on the rings that they had in their cases onsite. Ernie went ahead and ordered the two rings I expressed interest in before I had even committed to purchasing through IMG. I dropped an heirloom set off for them to resize and it was ready FAR sooner than I had expected. When I returned to pick them up, he had already received in the set that I expressed interest. Ernie was very knowledgeable of the process and informed me of the different things for me to think about throughout. When I settled on the pairing of my choice, IMG again exceeded my expectations on price and anticipated complete by date. When I had returned to pick the rings up, Ernie and his colleagues explained to me the insuring process as well. I do not expect to ever purchase another engagement ring, but I definitely will be back for gifts for my future wife!
A
A Private User
My fiancée and I went to IMG to buy an engagement ring because we had heard such great things about them. We did find an amazing ring that we both love. We purchased it and once it was sized we received a phone call to come and pick it up. Once we got there we found that it had not been sized and we had to drive all the way back there the next day to pick it up. Despite that experience I choose to take my wedding band there to be sized. My wedding band is over 80 years old and was my great aunts. I paid for the work and was told that they would call me in about 10 days to pick it up. Upon returning to pick up my ring I discovered that they had LOST a diamond out of the ring. They were actually going to hand it back to me minus the stone in hopes that I would not notice! I asked the owner about what they were going to do to repair the damage they had done to my heirloom ring and was met with sarcasm and disrespect. As well I have to go back there again to go pick it up once they fix it.