Ashley Homestore

Category:	Furniture Store
Address:	9687 Colerain Ave, Cincinnati, OH 45251, USA
Phone:	+1 513-245-5700
Site:	ashleyfurniturehomestore.com
Rating:	4.8
Working:	10AM–7PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 15

Reviews 6

Kori Blue

I have purchase both living room sets, and a bedroom set from Ashley. The experience has always been a decent one. I was never impressed how their delivery system works, but was always able to make it work. In the middle of August we purchased a high top kitchen table and chairs. We scheduled the delivery for that Friday. My husband took a 1/2 day of vacation to be home for the delivery. The chairs were the wrong ones, I called the store and the salesman told me he made the mistake was very apologetic. He told us to send the chairs back, and just keep the table. They brought the table in and there were scratches on it, and not all the parts were with it. I was ok with the situation until we went to schedule a new delivery. I wanted it delivered in the evening where so we didnt have to lose anymore vacation time. I was told he has no control over the delivery time. Really? Not even when the mistake is yours?! He said I could do a Saturday, we had plans that Saturday and he couldnt even give me a time frame. I did schedule it for that Saturday, but after more thought I didnt want to break my plans waiting for a delivery of a table I should have already have. I went into the store to cancel, and they talked me into rescheduling for a Tuesday and said theyd put notes in not to deliver until after 5:30pm. I get the call and the delivery is scheduled between 11 and 1. I went back to the store and cancelled the order. They gave me the customer service number since they couldnt cancel it since it was Sunday. I called the customer service number and it was continuously busy. I called corporate, had to leave a message. I did receive a call back, and they couldve cared less that we had any issues and wanted to cancel the order. They have just lost a long time customer. Thats hard for me since we do have an Ashley credit card and it made it very easy to make purchases. Im very disappointed with the entire experience. I wish there was someone higher up I could speak with but you cant get through to anyone.

Elizabeth Murphy

Terrible customer service. The store manager Onarae Heath told me he would offer me a "Family and Friends" discount. I decided to puechase and while I was getting the invoice set up he said instead of the "Family and Friends" discount he would just waive the shipping charge since that would be the same thing--he ended up not doing either. They delivered the completely wrong couch and love seat which was the result of an in store mistake. While Onarae was filling out my invoice he was on the phone with a customer who also had the wrong merchandise delivered. I should have seen my future right there. They never apologized to that customer when he was on the ohine with them and they never apologized for any inconvenience to me when they clearly made the mistake. In fact they continually said things like "people make mistakes" and "this wasnt our mistake" even though the delivery team clearly stated that it was a mistake they made in store. I know I didnt ppint to the wrong couch and love seat but another store associate, George tred to pass the blame onto me when speaking with my husband. We never receieved an accurate invoice, never recieved an apology, never recieved any empathy for our inconvenience, never received a shipping credit and had to end up renting a UHUAL (that cost us more than this shipping we are probably still paying for) and driving a 2 hour round trip to pick up the furniture ourselves so that we would have something for our out of town guests to sit on. Thank goodness I didnt fill out the Google Review while I was in the store like they suggested. I was completely disappointed by the level of customer service at this store! I wouldnt recommend it to anyone I know unless you want to but a couch to lay on after they give you a headache.

Alicia Taylor

Horrible. My boyfriend and I purchased a couch and love seat. They said the couch did not fit in the door and would not deliver it. We ordered a different couch which was the exact same measurements as the one we got rid of and they said it did not fit either. We finally received our over sized recliner that fit. We have made our payments and he has been to the store numerous times to sign new documents. They did not apply any of the money to the new contracts when they had to change them because the couches "did not fit". They have also charged us for 2 different warranties. We also paid cash for the loveseat but its showing on the contract. I assume they used the cash as a down payment and put both of them on the contract but we did not want to finance the loveseat. This has been going on since April and we still have not gotten the issue resolved. He has taken his receipts up there showing we have paid time and time again and still no results. They still can not give us an amount that we owe to payoff. We just want to pay it off and be done with them. I will never buy from any Ashley location again.

DiamondLIFE Network

From the time I walked into the showroom, I felt welcomed with great customer service by Justin Oprandy!!!! I didnt feel pressured or that I was being sold. I have been shopping for months for the look that would be different for my space and have paid attention to how the sales people treated me. Justin was very helpful and patient as I selected 6 pieces (sofa, accent chair, lamps, end table, coffee table and art) from different groupings throughout the showroom. He even brought all of the pieces together so that I could see what they would look like together. Justin worked within my budget to help me create a wonderful look for a price I could afford. WOW!!! I have not experienced this level of customer care in a VERY LONG TIME! I highly recommend that you see Justin. I will be returning and sending my family and friends. Grateful for MY shopping experience at Ashley HomeStore because of Justin!!!!

Tiana Lansaw

I made my first and last purchase from Ashley Furniture. The delivery service needs improvement. We were suppose to have received a call before delivery. No call was received. They were at my house and I was at work. The girl said I know you did not get a call but how soon can you be there. Had it not been for a neighbor, we would have no furniture for two to three weeks. All I was asking for was a refund of the delivery charge and request was declined. How do you expect to keep customers with this kind of service. We planned on buying a kitchen table from them, but not now. We will be taking our business elsewhere. As should anyone thinking of buying from Ashley Furniture. They do not care that they inconvenienced my husband, my neighbor and myself. Think twice before you buy from Ashley Furniture. WORST DELIVERY EXPERIENCE EVER!!!!!!!

Jennifer Manago

Just picked out bunk beds for my boys here today. We had been searching for days and had wasted at least 2-3 hours in each furniture store before we stopped here. We were immediately greeted by a nice man named George and were able to find bunk beds and mattresses within our price range and NEVER felt pressured to buy anything like the other stores. George answered all questions thoroughly, helped us at checkout, explained all warranties and even set up our delivery/setup for next week. It was a painless process and we were in and out within an hour. I have two toddlers (1 &2) so spending any more time in a furniture store can be a nightmare. Thank you George for your amazing customer service. We most definitely will not be furniture shopping anywhere else!!!