AT&T

AT&T, 3057 NY-50 Ste 900, Saratoga Springs, NY 12866, USA,

Category:	Cell Phone Store
Address:	3057 NY-50 Ste 900, Saratoga Springs, NY 12866, USA
Phone:	+1 518-583-2174
Site:	att.com
Rating:	2.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 14

Reviews 12

Dennis Murray

DO NOT DO BUSINESS WITH THIS STORE. Stay away from this store. I went in to upgrade to iPhone 6. The sales rep convinced me that I should wait until Fall for the new version. He then convinced me to buy a Go phone to cover the time period until the new iPhone would become available. The old bait and switch and I fell for it. Cost of the Go phone $60. Well the phone was terrible in every way. Particularly it had poor reception and could not connect to my email server. After 9 days, I brought it back for a refund which the same salesman graciously proceeded to do. But stop. Right at the end of the transaction he announced there was a $35 restocking fee. Imagine a $35 fee on a $60 item. I challenged this with the manager, aka the store tech guy. I said the phone was defective and a piece of junk and I should get a 100% refund. He wasnt about to acquiesce. Challenged him to set up 1 email account. After unsuccessfully getting the email to work for 1/2 hr I stopped him. He could not set it up. Here is where it gets down and dirty. He wasnt going to refund my money. He wanted to do a warranty replacement. I said I would if he could set up 1 email account in 15 minutes on the replacement phone else I get a full refund. He declined. Clearly knew it wasnt possible. No one in the store knew how to operate the phone yet they were selling it. They know this is an inferior product and try to dump their inventory on customers. Worse experience I have ever had. I cannot imagine risking a review like this for $60. Hoping I get relief through my credit card company.

J Van Hall

HORRIBLE!! customer service. I went to this store to update phones and change rates. The plans were never updated and not merged. I went back to have a rep help fix and he immediately pushed me off to the 1-800 customer service number. They disconnected after 5 minutes with no contact. Attempted to ask the rep to pull up and look at my account to see what I was talking about. He walked away and tried to deflect me off to another rep saying he couldnt help give me a credit?! Not what I asked. Walked out. Saw the rep making hand gestures to me as I was leaving the store. UNPROFESSIONAL, RUDE AND WILL BE REPORTED!!!! BTW, went to the mall location and received excellent service.

Austin Gilmore

Ive had to go to this store multiple times, and every time Im in there it takes over an hour of just waiting on an employee because theres always plenty of customers and only ever one or two employees working at one time. Plus, when I do finally talk with an employee, they dont alway seen very knowledgeable in their job.

Steven Kakaty

Horrible Horrible experience!! One of if not the worst customer service experiences I have ever had. I worked with "Dave" at the store and recommend you go elsewhere.

Rohan Wallace

Showed my DD-214 w/Honorable Discharge and denied me the Veteran Discount. Lied saying it was the same as Corporate Discount, so I shouldnt worry about it.

ANTHONY sarti

Took them over 3 minutes to even respond to a phone call. Go or use the mall location next door. Much more helpful and efficient.

Jeff MacMakin

bait and switch offers and products that do not work.only one sales rep in the store knows what he is doing.

Liz G

The sales reps are very helpful, and explained everything to me! Thank you to Eric and the manager Adam!

Mark Foster

Always good service and good people who can help you with my questions.

Chris Boggs

Poor customer service. Final nail in ATT coffin after 20+ years with them

Marie Ervin

overpriced accessories