Highline Motor Car, Inc.

Category:	Car Dealer
Address:	1040 W Ridge Rd, Rochester, NY 14615, USA
Phone:	+1 585-663-5500
Site:	highlinemotorcar.com
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 10AM–5PM Closed

Location

Photos 20

Reviews 8

Steven Olsen

Do not buy here! I purchased a vehicle last August that appeared to be in good shape but the battery was dead when I looked at it. I should have walked away right then! I looked at another vehicle on their lot, it looked like it had a rough life but had low mileage and cleaned up pretty good. I started it up and revved it a little, I got out and checked under the hood and could distinctly smell burnt antifreeze. I told the salesman who kind of shrugged and said the shop would have to check it out. I came back to the other car that they jump started, everything worked ok but the "service 4x4" light was on with the check engine light and the air filter was clogged full of dirt & debris. They said they would get it all fixed, no worries. I liked it, we agreed on a price, I agreed to buy it after everything was fixed. Two days later I came down to pick it up, they did a great detail job and the lights were out but the air filter was still crammed full of junk. I pointed it out and had to shame them a bit but they did go to the parts store and get a new one. While I was signing the paperwork I noticed there was only 1 electronic key (with no manual key) so I asked about the other one and they said there wasnt one. I told them that what they gave me only works as long as the battery in the fob (and battery in the car) work, if either battery goes dead I cant start the car or even get in to the car. Eventually they agreed but said they couldnt go get a key made until the car was registered to someone, the dealership wouldnt cut a key for them (total BS). We went around a few times but eventually we agreed I would go get the key and they would reimburse me. I did, I gave them my copy of the $300 receipt in person & by email a few times over several months, every time I was told "Bob" would send me payment and they forgot about it. This last time I was told that this was "...an odd request and nothing was in writing. If it was part of the sale we would put it in writing, you cant re-negotiate the sale after its final." Mind you, I paid a premium price for this vehicle because it was being sold as an A+ condition vehicle...what I got was a C+ condition vehicle that was made to look pretty. After the first month (how convenient) the 4 wheel drive and check engine lights came back on along with several other intermittent electrical problems. So now Im stuck with a pretty looking paperweight that I cant really resell unless I put lots of money into or take a huge loss! The only restitution that I even asked for was to live up to their end of the deal by giving me my $300 back for the key, but since it wasnt in writing they want to weasel out. What Ive learned from all this; the vehicles on their lot are high end cars that reputable dealers didnt want on theirs. These cars are mechanically and/or cosmetically flawed, they picked them up at a huge bargain, made them look pretty, put a bandaid on the problem without fixing it, then ask above retail price for a car in A+ condition when it isnt what they have in front of you. Short story, just stay away!

Charles Jerome

The vehicle that I bought was a gorgeous Audi A4 in very good condition given its year. The problems that I had are with how the employees at Highline Motor Car treated the repairs. When I bought the car I asked for the following to be replaced; the middle console which was broken, the back seat plastic which was falling off, and a simple check engine light. When I picked up my car the next day, to my displeasure, I found that the middle console had been epoxied, the rear seat plastic had been epoxied, and the check engine light had been wiped so it would pass inspection. The minute I drove off the lot it came back on, and only to find out that after bring it to an Audi Dealership that it was a completely different issue than what they told me it was. The cars are nice, the people are friendly, however I do not trust their service and I will not be returning back to their shop for any repairs.

Ian Finn

BUYER BEWARE!!! I recently bought a vehicle form Highline Motor Car, Inc and the experience has been a nightmare. I urge you to take any vehicle that you may purchase from Highline to a trusted mechanic to be fully inspected prior to purchase. The vehicle I bought was in mechanical shambles and required over $12,000 in repairs to be drivable, despite their claim "the vehicle is perfect". Even the repair shop that Highline Motor Car, Inc recommended had nothing positive to say about them. I recommend getting everything in writing as they do not honor verbal agreements. With all of the car dealers in Rochester, I suggest going to a reputable and honest establishment. It is my opinion that Highline Motor Car, Inc is NOT honest or reputable. Best of luck with your car buying experience, and as always BUYER BEWARE!

A Private User

Gary, WE LOVE THE CAR ! We did NOT come straight home ! We drove, and drove, and drove ................ LOVE IT ! Thank you for being so nice, and helping us with the car. I drove it for quite a while then let Bonnie drive and never got a chance to drive again ! She really Loves the car. We are BMW owners forever. She asked me how soon we can get more horse power !! HA ! The second thing is that I forgot to tell you I put a box behind the seat in the Silverado that contains brand new OEM brake pads front/rear. I was going to put them on but never got the time. Again COOL, We Love the Car. Sending All My Friends Looking For A Car To You...

A Private User

Terrible service with problems during the 30 day warranty period. They avoid any repairs at all costs and will do everything within their power to avoid admitting to an issue with the vehicle. Also, did touch up work to the paint after I had purchased the car (without my consent)...their poor workmanship made the car look worse than when it was scratched. I would never recommend them. Their cars are cheap because they most likely have a hidden problem (like head gaskets that are about to blow and shotty transmission).

A Private User

Highline has a wide range of cars and price points, and Id imagine they get a wide range of customers as well. I felt comfortable working with them; theyre a family owned and operated business. My impression was that they understand their business very well, and run it legally, ethically, and with repeat business in mind. Im sure one could find a crappy car there, but I was really pleased with the deal and service I got on a high-end car being resold off-lease.

S Kena

I just purchased my second vehicle from them and was treated very well. I would highly recommend Hi Line to anyone looking for a quality vehicle. They stand behind their vehicles and provide a positive, customer focused buying experience. 5 Stars and i will be back, thanks Gary !

James Nobles

These guys are the best. I have bought four cars here over the past 4-5 years. They do a great job at getting you the right car at the right price. I have sent 2 friends here and they have had the same experience. I will be back the next time I need a car.