Ashley HomeStore

Category:	Furniture Store
Address:	3230 Middle Country Rd, Lake Grove, NY 11755, USA
Phone:	+1 631-981-8176
Site:	ashleyfurniturehomestore.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 61

Reviews 6

Daniel Rapisarda

The sales team was very nice and stayed late to help us finish our order but was not very attentive to details. Upon first review of the receipt before I signed it there was a huge mark up on one of the products that I had to go around the store to show the sale price. Upon delivery there was a piece that I thought was nice but did not want on the truck and had to be taken back and was eventually credited for (I missed it while reviewing the receipt) but had to talk to a corporate representative as well as the store mananager. The return policy is store based so noone you talk to on the phone can give you an answer and when I made a return because a product purchased did not fit in the room as I thought the manager at the desk was very condescending and I was told there was no returns of any kind. When I asked where it says that, it is on the back of the 3rd page of the 4 page receipt I got in the terms and conditions. If there is a no return policy the sales team should tell you that AT TIME OF PURCHASE!!! Although I like the products that I do have I would not recommend the company to anyone and definitely not the lake grove store. The ashley purchases and customer service online are much better and allow returns. Horrible management and horrible customer service and sales team in Lake Grove NY. Very disappointed.

marc starsky

Received a letter from Ashley Furniture No down payment No minimum No interest for 72 months. Was lied to and tried to pull a fast one. Without going into to much detail the package I picked sofa love seat 3 tables and 2 lamps with a 600 dollar 5 year Warranty. Price rounded off was $6000.00 Just $83.00 a month 6 years. Checked Ashley on line everything I wanted to purchase on line was $1200.00 cheaper even with that ridiculous $600.00 warranty. Went into the store and they told me someone had to pay for the interest free financing. So its not Interest free is at least 1200 dollars added to the bill if you 72 months. On line I found three places that sold the exact same items and brought them into the store to show them the prices and left them the print out for all. Bottom line with out the 600 dollar warranty I could purchase exactly the same items for 2000 dollars cheaper with 36 months no interest then Ashleys 72 months no interest or 1000 dollars cheaper then there 12 month no interest. So all I have to say is BUYER BEWARE. This is the Lake Grove Store. You would think I would get a phone call from that person who lost a six thousand dollar sale but because he lied I bet the guy who cancelled my order he wouldnt and even gave him my cell number to call me. Being honest would have gone a long way.

Becky Goldberg Petty

Furniture and price was great, but the customer service here was awful. We purchased a rocker from them, picked a delivery date, and thought all was well. I then get a call two days before my scheduled delivery saying that they didnt have the item in stock. I called customer service, who told me when the item was coming back in and said they were going to set up delivery for me a week from the original date (a Saturday) and that they were going to look into getting me a refund on my delivery. I then get NO call back. I get a call several days later from the store we purchased from saying that if I want a weekend delivery, Im going to need to wait until the end of the month (more than a month after I purchased the item). I asked about a refund on my delivery charge and got no response. I then called back later to schedule delivery, they were unable to get me in for a weekend, and so I scheduled for a weekday. Still no word on a refund. Called customer service again, and Im waiting on a response. Im thrilled that we didnt waste the extra money on the service plan, because clearly the customer service at this place is useless.

Lisa Zavesky

Buyers Be Aware.. They take your money / you have to deal with the warehouse and delivery people which is out of state in N.J. Good luck when there is a problem with the furniture which is very poor quality.The showroom furniture is in perfect condition its not the same when it comes to your house. The delivery guys have NO TOOLS but they try to fix your damaged furniture like hammering something loose with a box cutter etc; My entertainment center came to me damaged and the delivery guy tried to fix it and cracked the leg. We have made several attempts to get this corrected and its been one damage piece on top of another. Its been 4 months now and it still is not resolved. Manager ( Melanie) in N.J. warehouse/delivery did not help me or return my phone calls. I got desperate for some kind of help. I called the Ashley Furniture Store in Lake Grove Long Island N.Y. where I bought it hoping for help being that they were the ones that sold me the furniture. I spoke with the Manager (Deena) she had an attitude and was not helpful at all. I will NEVER go back to that store again.....

Daniel .A

I went into this store twice to do some comparison shopping for a new bed. The first time I went in, the sales associate Vince wouldnt let me get a word in edge wise. He kept asking me if I wanted to work there. I kept rejecting him and trying to keep him focused on the options I had but he wouldnt let up. I returned there for the 4th of July thinking I might get a better deal. This time I talked to Gary (I believe). First, he seemed so unsure of everything he was saying. Second, he showed me one, just one, mattress and box spring before asking me if I wanted to start the paper work. He also kept trying to force a 6 piece bedroom and furniture set on me. I repeatedly told him no thank you and that I was just comparison shopping at this point. His response was to try to sell me a warranty and sign me up for a credit card. I get you want to make a sale, but he was so transparent about it and didnt listen to anything I said. If you go in there dont be fooled by older than dirt sales tactics. Ill never be going back there again

erkan olcay

I was just at Ashley Lake Grove store and and the manager and the sales rep I dealt with are liars, who just wasted my 30 mins. I bought 2 pieces of furniture last Sunday in which I paid over 90$ extra compared to Ashley furniture online prices. So when I called them yesterday about getting a nightstand with a discount of 90$ they said no problem just come in. So today when I was at the store the attitude of the manager and sales rep was the opposite which basically they said we screwed you. They lied and wasted my time. I will also be filling a complaint with BBB as well. This is not about money, this is about wasting peoples times and lying.