Suntrup Ford Kirkwood

Reviews 5

NI

Nicki Williams

I wish I could give this dealership a 0 star rating! We bought an 05 Chrystler Pacifica from them, they sold us a car that had a bad transmission leak, it went through a half a quart of transmission fluid a week! We called them the day after we brought it home and told them, they didnt offer to look at it, the guy said well it sounds like the power steering is leaking. So we took it to a shop and there went $800! We also noticed when the air runs, the passenger floor board gets wet, well there goes another $900 to have the dash pulled out and have that fixed! We also noticed a popping in the front end when you hit the brakes, take off, and just driving down the road, so that is the next thing we have to get fixed and the quote on that is around $1,200! This dealership claimed they fixed the problems with this car, they failed to look at it the day after purchase, and failed to return any phone calls made after that! I would not recommend anybody buy a vehicle from this dealer! I cant believe they passed the inspection on this car with the front end messed up! They knew all along the problems with this car, since they have such great mechanics that everybody is giving good feedback on. The car was in their shop due to the check engine light being on because of a busted motor mount, as much transmission fluid that leaked, they knew all along, on top of the fact it was inspected and had to be on their lift to do that! They sure did make sure to make the car look good to sell it! We would have never bought this car if we would have known how crooked this dealership was! Unless you want to put $2,000 to $4,000 into a car after buying from this dealership, I suggest people take their business somewhere else!

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BR

Brian MacBain

From reading the past reviews, I am surprised. Yes, it is messy, but they have signs up for renovation going on. Since March 2014, they have been real good and friendly. I take my 2011 FORD Edge there for all the services and so far, been excellent. This post was written about 6 months ago and not sure why it wasnt posted. That had originally 5 stars. The reason for 2 stars - Last week (18 August) I made an appointment for my car (2011 Edge) to get the front sensor (for collision warning and also control my speed control-which does not work right now due to the sensor) look at. It is either dangling or broke. I assume broke due to the fact I ran over a tire tread. Today, (Monday) I received a phone call from the service desk to see if I can change my appointment to next week due to a schedule conflict. I replied no. They replied you cant move it next week (1 Sept). I again said no. They replied "we will try to fit you in tomorrow". WRONG ANSWER. Why did you wait until the day before to call me? You look on the schedule when I was there last week and had an opening for 0800hrs 25 Aug. I believe that another person "had their emergency" and you tried to move me and that is unprofessional. The salesman that sold the Edge to me, was great, but the service dept (front desk personnel) need to take a PR class. The mechanics that hide behind the wall does great work. Needless to say, I will not be taking my car there for service again.

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Ruth Ann Murphy

From the moment I walked into the dealership I was greeted with firm handshakes and friendly smiles. Tim Walsh was the first friendly face I seen and I couldnt have been happier to have Tim as my sales person. He asked what I wanted, What I expected in a car. Asked what color I likes and if I was interested in a certain vehicle. I explained that I did drive a Ford Explorer at another dealership, I liked it but when I was asked to wait for the salesman while he talked with another client then tried to talk me into buying a vehicle that I didnt want for several reasons....he didnt even offer to solve the things I didnt like. I left and my daughter talked me into going to Suntrup. Tim listen to me (He was glad I liked the Ford Explorer.) I told him I needed a lumbar seat, an electric seat. Didnt matter if it had cloth or leather. He showed me a 2016 Explorer. The color was Fire Red. Had all the things I wanted. He drove me around and let me drive a little. He put my phone numbers in the car for me. Washed the car...made sure it was clean and the Fire Red was gleaming. I was sold and happy in just a matter of 30 minutes. The paperwork was completed in a timely fashion and I even got a hug with my handshake at the end. What a great guy and an asset to Suntrup. A perfect gentleman who took the fear out of buying my very first car on my own. Im trying to tell all my friends about this dealership and my guy Tim.

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A

A Private User

Horrible service department, we took our 4 month old car back in for a problem with the rear defrost. They failed to reproduce the problem and I then had to explain how to properly test the component and only then were they able to say it was bad BUT that it didnt fall under the "if anything goes wrong its covered" extra warranty and pretty much handed they keys back saying its not their problem. Seems they were willing to lose thousands of future maintenance repairs we were going to do with them over replacing a $400 piece of glass and letting us be happy customers. The only reason they get two starts is because of their salesman Kim. After going to several dealers and dealing with sales people who didnt take us seriously about buying a brand new fully loaded $48k car we met Kim who treated us like humans and when we ran into the problem of the model/options being a hard to find he tried his very hard to make sure we got exactly what we wanted. When we were dealing with the horrid service department he went out of his way to find a solution to get our window replaced, above and beyond his job. We plan on replacing our truck when it comes time strictly through him, but will never deal with their service department ever again... maybe the rest of the dealer can learn from Kim

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LI

Liz Savery

I didnt have a great experience here when I was buying a car (bought elsewhere) but thought Id give them another shot. I went in last weekend for an oil change. The mechanic overslept (!) and showed up an hour late. When I was presented with the bill, it was about $15 over what it should have been, so I referenced the special they were having for "The Works" -- which all of the service employees had heard me mention. After some discussion, they then revised the bill. When I left, I went home and didnt use the car until Monday, when I discovered that something they had done sent the car into "privacy mode" every time I tried to use the phone. I went back today and spoke to Michael in the service department, who was really condescending and kept telling me to update my phone software. I then asked if he could at least tell me how to get the phone feature out of privacy mode. He never budged from behind the counter. Just kept talking to me as if I were an imbecile. I drove all the way over to McMahon Ford, and they fixed the car immediately, with a smile. I was so grateful that I ordered some stuff for my car that Ive been meaning to get. In summary -- go to McMahon. They are my new service dealer. Nice people, great facilities, FRIENDLY SERVICE.

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