CarMax

Reviews 5

ST

Stephanie Stack

Wow, I cannot even begin to say how great my CarMax experience was! From the very beginning every was so nice! I am not the type of person that likes to haggle nor do I like the pressure of a sales person who is following you around, which is why CarMax was perfect for me. My husband and I went in on a Friday and looked at cars. From the beginning Velvet Green was amazing! She let my husband and I have our space and just browse. Once we were ready to test drive 3 cars, she made the process quick and easy. We narrowed it down but we were not quite ready to make a selection. We came back the next day to narrow down the decision process and possibly trade my old car in. My parents met us up there as the old car was in there name. Although they were not buying a car they were SO nice to my parents as well! My mom even said they would need to come back when they get my Dad a new car. Anyways, Velvet was very patient with us as we went back and forth on what car we wanted to choose. Once we decided they made the process of buying very painless. before we got our car they cleaned it up for us and put a cute big yellow bow on it and had slides on a large screen running congratulating people on the cars that were just bought. It really made us feel special thats for sure! The relationship didnt end there! They checked up on us sending us follow up emails and calls. They were very friendly and helpful-making sure we were able to bring in all the paperwork we needed to, even helping us find the some things that they could get a hold of to save us time! And they saved us trouble of registering and getting tags and plates. Yesterday I went to go pick them up and they event put them on for me! I recommend CarMax to to anyone who is looking for a fun, easy and low-stress option and I recommend Velvet Green as well! Thanks Velvet for all your help!

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KU

Kurtis Allen

This was the second vehicle we bought from this CarMax, and I have to say that both experiences were stellar! I love the fact that it is essentially a no pressure event. I had been scouting the CarMax App, looking and waiting for a truck to appear that fit my few requirements. And then it happened, 3 trucks, all with (most of) the features I desired were in stock. That night after work, I stopped in with 30 minutes left before closing, was able to walk out to the lot, see the 3 I was interested in, and get out without someone hounding me to "start signing paperwork". The next night I was able to get the wife up there with me, and show her the trucks I was interested in. At this point we reached out to a salesperson as we still hadnt been hounded, and were able to start the process! The process was relatively smooth, other than a hiccup on my side with the insurance information. System was down so agent couldnt provide me with my updated insurance. Our sales person said he could meet us first thing monday morning, before he went to a Cardinals game, even though he didnt work until that evening. We came in, got a decent/fair price for the old truck I was trading in, and I drove home in the Red Barron. All in all, the whole process took a grand total of 5 days, including the time it took for me to pick what I wanted, and 1 day where they are closed due to a law that no vehicle sales on Sunday. It will be a while before I need to buy any new vehicles, but I will be sure to check CarMax first in the future when the time comes!

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Family W

First of all just want to tell you consumers out there that I was a car salesman. So Im not commenting this just cause Im angry or not knowledgeable but to let others know. CarMax in Missouri is not the place to go. I have 740 credit score which is great not the best but my co signer even better. Going rate in auto used cars is currently around 2.7 percent. Now my car trade in at good which by the way is excellent condition, but was NADA or other sites rated at 10,510 dollars. Heres the crap they fed me..."We use around 10 lenders and give great trade in value," meaning yeah right. So they gave me 5.45 percent and my trade in 8,500 dollars. Grant it I did tell them I went to other dealerships and they gave me 9,600 still junk and offered better ratings but to get what I received at CarMax I was very offended. It shows they use their own finance not 10 lenders and their appraisal is by far the worst. Was not looking to haggle, no deals, but was looking for a fair treatment and fair price which this place is far from it. When I asked can I get my credit score and my co signers score they told me no. WTF and the kid tried to talk down to me like he knew more about the car industry then I did. Sorry but Im pretty sure the guy only had a high school degree and wasnt trained in common sense. Hope this helps

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Robert Kinder

The adult way to buy a car. I didnt get the best price on my vehicle and I didnt get the most for my trade in, but I got right down the middle GOOD price and a decent price for my trade in. I dont like the "game" that traditional car dealers play. I always feel like Im wrestling alligators. Everything traditional sales people say is a well rehersed way to seperate you from as much money as they can. No matter how much wrestling I did, I always felt like I had been treated like a child and taken advantage of. Not to mention the 4, 5 or 6 hours it took to complete the deal. Not at CarMax! I did my homework, arrived, performed 3 test drives, sold my old vehicle to CarMax, purchased our new vehicle and did financing all within about 2 1/2 hours. They try to avoid hiring people with car sales experience- they dont want all that "game" in their company. Sales staff get flat fee for each car no matter how expensive. The sales staff has no incentive to try to steer you to a more expensive model. they will offer extended warranty and the like, but no pressure to take it. Everything the sales person told me has been true. Give them a try. It really is the adult way to car shop.

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RI

Rick Anglen

My first experience buying a vehicle from CARMAX, and it was a great one. Purchasing a vehicle is my 2nd least favorite thing to do, next to going to the dentist. Starting with the website and being able to view the inventory in advance, to being able to see all the information about the vehicle and reports for that car was amazing. I was able to get approved over the phone in minutes. My experience when I got to the dealership was just as great. I was welcomed, and was made to feel at ease. I was able to meet each person involved in the process, and was informed of what was going on each step of the way. My sales rep I never had met before, was more like talking to a friend, than a car sales man. My entire process from time I did credit application over the phone to test drive, and signing my paperwork was all in a matter of a couple of hours if that. I was informed of all my options, and took an experience that I really dreaded to one that I would highly recommend now. I love my new Fiat 500L and the CARMAX staff have all been amazing.

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