Turpin Dodge Chrysler Jeep

Category:	Car Dealer
Address:	90 John F Kennedy Rd, Dubuque, IA 52002, USA
Phone:	+1 563-583-5781
Site:	turpindodgeofdubuque.net
Rating:	3.7
Working:	8:30AM–8PM 8:30AM–6PM 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 55

Reviews 5

Chuck Freisinger

Decent service, but AWFUL communications. I needed a repair on my Jeep Patriot. The part needed for the repair was not in-stock, so they ordered the part and said they would call when it came in and schedule the repair. The next week, I received a call asking why I didnt show up for the "scheduled" repair. I explained that nobody had called to let me know that the part was in; I verified that they had the right phone numbers. No explanation for the lack of call was given, but we scheduled a time for the 1st slot on Tuesday of the following week at 7AM. I told them I would drop the car off on the previous evening so it would be there for them as soon as they opened. The service tech stated that the car would be done by noon on Tuesday. On Monday, a day before the scheduled repair, I received a call from their parts department stating that the part was in and asking if I was still interested in having the repair done. I explained that I had already scheduled the repair for the following day. That night, my wife and I dropped off the car. On Tuesday, I dropped my wife off at work and waited for the call that the repair was done. At around 1:00 PM, I called and asked for a status on the repair. I was told that the tech was still working on a Cadillac and hadnt yet started on the Jeep. I reminded him of the promised time, he promised that the tech would get to it yet that afternoon and that hed call just as soon as it was done. Again, no call and I had to pick up my wife from work again. On Wednesday, I once again had to drop off my wife at work. At around noon, a service guy called as asked when we could pick up the vehicle and how we planned to pay for the repair (with a greater emphasis on the latter). I gave them my CC info over the phone and said Id have to wait until my wife got off work to pick it up. I told him that I would stop by when I got off work at 5PM to get the key, just in case my wife had to work late (which she did). When I stopped by after work, the tech mentioned that he had completed the repair the previous afternoon! In fact, I got the distinct impression that he was somewhat miffed that he had to bust a hump to get it done the previous day and that I hadnt even bothered to come get it that day. Just to be clear, the repair was done satisfactorily. The cost was very high, but I was prepared to pay a little more for a genuine, dealer-backed repair. What wasnt satisfactory was the absolute lack of communication by the service and parts departments. In the future, should I need additional repairs on my Jeep, I will drive the extra miles and have it done at a different dealership.

Derek Rodriguez

So I recently found myself without a vehicle and started looking at Turpin. I found a van that I thought was a little low for the price but with the miles it had on it I could kind of understand along with a broken bumper which was fine. So I talked to the sales man ask if there was anything else wrong with the vehicle only to be told no the vehicle runs great and everything should be good with it. So I set up a time to go take it for a test drive, seeing how I live in Moline IL. and would have to drive up there. Well when I got up there the sales man wasnt there so another person decided to help me out. We went to look at the vehicle only to be extremely disappointed the front bumper was fixed but the hood didnt latch the AC didnt work at all the engine looked like it was never cleaned at all and there was a wasp nest growing in the trunk at that time the sales man said with an I dont care attitude it was a "sold as is" to which I then asked if there where any other vans in my price range, $5000, to which he replied no and that I would have to use it for a down payment for a new vehicle. Needless to say I will never waste my time or money to go back there and I will never ever tell anyone to go there even if they live in the same city.

Jeff Rouse

Great Service Department! Trust is important to me. And I know its partially on me, but I have a hard time trusting mechanics. I am not sure why, I just do. So I am skeptical from the start. My Town & Country had a coolant leak. I tried a few things myself, but then took it to Turpin when I couldnt figure it out. Dion was the gentleman in the service department that helped me out. He called me to tell me he thought it was the radiator. So I told him to go ahead with the repair. We hung up. He called back a few minutes later to inform me that two years ago to the day, I had them install a radiator with a 2 year warranty, so the repair will be fully covered. So he could have easily took me for the repair without notifying me it was a warranty job. There were other things during the 2 day diagnostic period that I wont type out that built my trust in this service department. Needless to say, I will for sure be taking my vehicles here when I need anything done. Yes, maybe dealer service departments are more expensive, maybe not. But to me, trust is invaluable, and the Turpin Service department definitely has my trust right now. Keep it up Turpin, and you will keep my business.

Danny Ready

If you enter your phone number on the Dodge site, you will begin receiving phone calls from 1-800 numbers. For both myself and a co-worker, we went in to purchase vehicles, we both started getting calls from 1-800 numbers on our cell phones after entering them on the site. I believe some are from Dodge, some are from other places. I stopped answering them after the first one, but they called several times. If you do not want to receive any "1-800" calls, do not give them your phone number. Update: 6/14/13 Turpin Dodge has contacted me and demanded that I take this review down or they will take legal action. To clarify everything above, I never publicly stated that Turpin Dodge sold my information to outside companies. As stated, I started receiving unwanted 1-800 calls shortly after entering my information on Dodges corporate site. This happened to my co-worker as well in a very similar fashion. I will not be bullied or intimidated into taking my reviews down for stating facts. This is not a company that I will do business with again because they threatened legal action against me.

Mason Hullermann

This is the first time Ive ever been to Turpin Dodge and Ill probably never go again. I took my Dodge Dart in today to get look at for increased road noise and shaking. I told them I felt like it was either an alignment issue or maybe even a wheel bearing. After they had it a half hour they told me its just the way those brand of tires are and they pretty much refused to check the alignment even after I asked. I really didnt trust that opinion so I drove down to Midas right down the street and low and behold it was out of alignment. So bad it had actaully started to wear a bald spot on the side. This took Midas about 15 mins to find and they even took me out in thuer shop and showed me. Turpin basically scooted me out the door and treated me like a dumb kid.