Plaza Mercedes-Benz

Reviews 3

JE

Je Re

I have had the worst experience with the Certified Pre-Owned 2014 C250 I purchased from Plaza on September 22. The day of purchasing the car the salesman and I noticed the sunroof shade was not working. We scheduled an appointment for them to tint the windows and fix the sunshade. They had the car a total of 12 days. During this period twice they told me it would be ready "tomorrow". When tomorrow came I never got a call and when I could follow up the next day I would be told that they discovered more issues and had to order more parts. After getting the car back they explained they had to replace the entire sunroof track, the panorama glass top, and basically all the other components of the sunroof/shade. Which to me did not make sense for what was originally broken, but Im no expert. Two days later the sunshade stopped working. On top of that they got adhesive on the fabric edge strip around the rear passenger door at eye level. I took it back and they had the car for another couple days. They stated they fixed the sunroof shade issue again and replaced the edge strip. When I picked up the car the edge strip they replaced had a 2-inch kink in it and was not installed properly. I didnt have time to take it back right away but I knew they would replace it again. Then on Tuesday of last week I get out to my car after work to discover that it was flooded. The entire floorboard was wet and water was dripping from both driver and passenger door frames. I drove it straight back to Plaza. They discovered that the glass company who replaced the panorama glass roof did not reconnect the drain plugs in the roof. So essentially the roof filled up with water and spilled over into the door frame. They had the car from Tuesday to today (the following Monday). They stated they had to remove all of the carpet from the car to shampoo and dry it to avoid any mildew or mold problems, and that all the electrical components had to be inspected. They claim nothing was damaged by the water. When I got in the car I found a nice dimple they put in the backseat right in the middle. I immediately pulled back into the service bay to show them. The Service Manager came out and said they have seen this before and "when the sun hits it and it gets warm it should come out". He stated if it did not they would replace the seat. I also pointed out that if the car had been detailed so well as they stated, that they left dirt on the passenger seat which I pointed out and they quickly removed. I let my Service Advisor know that I had no confidence that Plaza could fix anything right, and if they had inspected the car as a Certified Pre-Owned like they were supposed to have done, they would have noticed the sunroof shade wasnt working and it should have been repaired before being put on the lot. The Service Advisor said he couldnt blame me for feeling the way I did and agreed they have had the car in service almost longer than I have since purchasing it trying to make their screw ups right. The days of quality service at Plaza are over. They have obviously become too big for their own britches and are sloppy, careless, and dont seem to care that Ive had serious issues with a car I just purchased 2 months ago and that they have made it worse each time.

KK

kk J

Race discrimination and sexual harassment. Moreover, they sold a defective car!! I purchased a new car (GLC-300-2017) at Plaza. The whole process of purchasing the car was humiliating. The mangers and the sales person insulted me. No wonder why other customers said Plaza were the worst and customers had bad experience when they purchased a car. I bought from Dan Magraw which was a big mistake. After I paid money, he completely changed his attitudes and he was very rude. While I was having a paperwork with Joe Anton, Business Manager, he made a dirty joke and sexually harassed me and discriminated against race. It was very offensive. I should not have purchased the car when they insulted me. This was the first sign "buying from this place was a huge mistake." However, this was not all. After I paid, I drove the new car back home and realized that the car has a problem. On the first day I purchased the new car, I found a big problem. The next day, I had to go back and forth to fix the car. Several days later, they said the brake parts were broken. After they fixed this brake part, I keep having other problems --I still hear a weird sound --the wiper is not working, --the handle makes a weird sound when I move, --a weird sound when the accelerator is used. --Key doesnt work well. First of all, its about their attitudes toward the customer. The employees are unethical and rude. Second, this car has a big problem. I am uncomfortable with the new car having so many problems. Technically, something is wrong with this car. This is Mercedes fault, NOT my fault. They sold a car that has problems, but never felt sorry for all inconveniences. They even blamed me and said I make a trouble. How could they say this? I am the victim, but they treated me like a trash. I am very unsatisfied and unhappy with my purchase and my experience with Plaza. From the beginning, I had to experience humiliation, emotionally hurt. Next, the car has a lot of problems. I met the general manager, Keith McLain, who also did not care about his customer. It didnt matter whether customers are unpleasant and disappointed with their performance. No wonder why the sales person and other managers are rude and do not respect customers at all. This is about the employees attitudes. Ive never been humiliated like this in my life.

JI

Jing Cai

Let me put in this way. I am a Chinese and my native language is not English, please excuse me for my writing errors. I barely write any reviews regarding to my experiences. BUT, I cannot hold anymore, Please allow me to talk about TWO worse experiences at Plaza Mercedes St. Louis. 1. Long story short, one of Plaza Mercedes employee drove my car as personal use in summer 2013 when I was abroad. He put 3500miles on my car. Plaza Mercedes fired him immediately when I informed them, but later they refuse to admit that fact that the employee drove my car. I was an international student in St. Louis, I couldn’t do anything about it. 2. June 9th, 2017. I left my car for a service. After service, I picked my car on June 23th. I parked my car at my house and was mainly using another car of mine during the weekend. June 25th, I was trying to drive my car, and I realized I couldn’t start it. Because apparently, the technician left the lights on. And I could not start my car anymore. I always left my lights at AUTO so I immediately noticed it. I called Plaza Mercedes, Tonia gave me a roadside assistance number. I told her, this is not my fault. I can call them to come, but I certainly do not want to pay for this. It your technician’s fault for the mistake, as a customer, why would I pay for your technician’s mistake. Tonia said she would call me back later that day, SHE DID NOT!. Yesterday, I called Plaza Mercedes again to ask for this, the front desk said she will ask Ryan to call me back to resolve this issue. Ryan DID NOT CALL ME. Today, I called Plaza Mercedes, the front desk transfer me to a manager, and he was not in the office, so I left a message for him. He has not reply me yet. I hope I will be able to work this out with Plaza Mercedes. I purchased my car at Plaza in 2011. Serviced and brought many of my friends here, BUT, I am very sad to received awful experiences like these two that I had. I am very disappointed. It is ok if they want to completely ignoring me. I understand, I am a Chinese, a foreign customer. What can I do? The only thing I can do is to write this review to let all you customers know about my experiences. Maybe next time, pay attention to them. In my past experiences, they do everything to get rid of their responsibilities.