Pundmann Ford

Reviews 3

BL

Blueline 306

9/12/16: I bought my truck a year ago and had a nice experience with the Sales Department. Right around 2 months ago, while pulling into my driveway, a wrench light lit up on my dash board. I called to make an appointment and after nearly 3 weeks, I got my truck in. Two days before the appointment, my check engine light came on. By the time I got the truck in for the appointment, I was told the part needed to address the check engine light would take a couple of days to get in. I was never told what the wrench light meant. Just over another 2 weeks later (not a couple of days), the part actually came in and I had to make an appointment to have the part installed. About 1-1.5 weeks later, that part was installed and I was told another code came up (probably the original wrench light that was still on after the first part was installed). That part was also out of stock. I took the truck home with the wrench light still on on Friday 9/9, being told the next part would be in on Monday. Its now Monday, near the end of the business day, no part, no call back from their Enterprise representative who was supposed to have a vehicle ready for me so that I could drop my truck to be fixed either today or tomorrow (Tuesday). I was told by a customer service rep on Friday 9/9 that both parts Ive need so far have been replaced in other trucks also, so Im left wondering why there arent a couple of the respective parts in stock of this is a repeat occurrence with trucks. Im not angry, just losing my patience. This truck is 1 year old and has less than 19,000 miles. I would appreciate someone in charge looking into this; as it seems like this should have been a way more expedient process than it has been. If this is the status quo of misquoting parts availability and delivery dates, etc., then this is unfortunate considering the price of Fords, in general, at any dealership. I will say that I still like doing business with Pundmann but feel like Im getting vague responses as to why everything is taking so long. At the end of the day, its all warranty work so Im not out any money, so take all this with a grain of salt if you must. So whats the deal with the parts never being in stock? Its likely its s supplier issue and not Pundmanns problem; however, somewhere, is it possible someone is dropping the ball? 9/13 update: I got a nice rental approximately 1 hour after the estimated time of availability. Enterprise rep was great and Rich in service did say times of rental availability could vary slightly. Rich and I spoke today and he is trying like hell to get the newly arrived part installed and advised he would be in touch with a progress report, so again, Im hesitant to blame Pundmann for the parts circus. I fully intend on editing this review to reflect a favorable opinion of Pundmann should this long lasting issue be rectified sooner rather than later. We will see what happens, and I like dealing with Rich at the service desk. He seems to be giving it his level best.. Status to follow... 9/14: Car is ready with no more error codes per Rich. I have to say. Rich was overall the most diligent and accommodating. Naturally, Im wondering what will fail on the truck next, or hoping this was just he perfect storm of error codes and logistics problems. All in all, I will still take my vehicle to Pundmann for service. Thanks again Rich for keeping me informed, something that nobody else was doing.

CU

Curt Wibbenmeyer

My wife and I have bought several vehicles over the years and our latest with Tim was far and away the best experience weve had. 99% of car salesmen use pressure tactics and can be pushy. Tim was just the opposite. His approach was laid back and personable. We never felt like he was pushing an agenda or just there to sell us a vehicle. He made us comfortable and was extremely knowledgeable about his products. This is EXACTLY how buying a car should be. More salesmen should take notes, I promise youll sell more cars. Thanks Tim! UPDATE 3/15/2017: I think its very important to follow up on these types of reviews, especially for car dealers. A lot of times youll get great service and promises (like we did) but its years down the line when you see the true character of a dealer. My wife and I recently took the vehicle above in for a powertrain warranty issue. This vehicle is a 2013 Ford Explorer Sport (sticker was $48,000). The vehicle had 13,000 miles on it (not a typo) and I discovered that it was leaking oil. I immediately took it to Pundmanns service department to have it looked at. Without going into a small books worth of details, Pundmanns service advisor (Tom) informed us that they would not be covering anything under the powertrain warranty. We were told that it was perfectly normal for a car with 13,000 miles to be using/losing/burning a quart of oil in 5,000 miles and that none of the leaks would be covered under the powertrain warranty. Tom went as far as to try to convince/inform me that Turbochargers are "designed to leak oil as they are under pressure". His demeanor towards us was very unprofessional and he delivered his message in a way that essentially told us we shouldnt possibly be questioning his "car knowledge". We were also told several times that they werent fixing this because if they sent a part back to Ford corporate they didnt want to be back charged if the part wasnt bad. So at the end of the day, the customer (unfortunately us in this case) is left with a like new vehicle with 13,000 miles that is leaking oil because they are worried about losing money. The only loser there is their customer... Bottom line, is that our family has been buying cars from the Pundmann family for 40 years. I can tell you that this will be my last.

JO

Josh Tischler

An A+ sales team although my experiences with the service team have been sub-par. I bought my new Fiesta ST from Andrew and it was a great experience. There was the typical car salesman BS they are taught/told to do but as long as you can identify that, see through it, and understand that its all part of what they think is required to sell cars I can forgive them of it. By the way, the typical BS is as follows: "Let me go talk to my manager" (followed by 5-10 minute wait to show he really is fighting for you), "Here is the factory invoice, we arent making much money if we sell it at this price", and so-on. Anyways, the sales team is good, or at least Andrew was. But the service dept is not so good. On my first visit I was just asking them to replace my summer tires with winter tires on some OEM wheels along with some other work. They tried it and said they could not do it, but later when I reviewed the receipt I realized they charged me for replacing the tires. I went back for service later and they said they could send me a check for the service I did not receive or give me service credit. I didnt want to mess with a check so I agreed to service credit. Now the next time I went back was for a simple oil change. They said I could not use my service credit for an oil change, despite the fact that the service credit was due to them overcharging me on a previous visit. Also this oil change took nearly 1.5 hours for them to complete. I probably will not be going back for any service at this dealer unless it is something covered under warranty. Update: I went back for service covered under warranty. Bottom line is they fixed the problem, however it took three weeks to even get in for the initial diagnostic and apparently repairs covered under warranty do not include a loaner unless you bought the extended service plan.