Kline Volvo

Reviews 3

ST

Steve Preston

Let me start by saying that I sent emails to multiple Volvo Dealerships as I stated that I was going to purchase a Volvo XC90 Hybrid T8 Inception model. I started in Phoenix since we winter in Arizona. When I didnt get an answer to my email for a vehicle that I knew they had on their lot I was somewhat surprised. Their website says that the dealership will respond with an e price to website requests... but I guess they dont. I did receive a cordial note from the manager a couple of days later saying he had sent my request on and that if someone didnt get a hold of me I was to contact him. Wasnt the answer I was looking for. Next I sent an email to Las Vegas..... I received a cordial response with the vehicle at list price which I already knew off of their website. I made a reasonable offer for an all cash with no trade in vehicle. To this I never received a response at all. Guess they also didnt want to sell the vehicle I knew they had on their lot. I next sent emails to the two Volvo dealers in Minnesota since we have a home there that we will return to in about 30 days. I explained in an email that I wanted to purchase a specific XC90 Hybrid that they had on their lot and listed on their website. I received email responses pretty much immediately from both Minnesota dealers asking that I contact them with more information. Minnesota nice again. I responded to both dealers and had a call from Kline Volvo within minutes. Leo Bucerra was the sales person at Kline on Saturday and was extremely responsive. I made a reasonable offer and was told that the manager needed to be contacted and he would respond as soon as he had an answer. I received an acceptance within a couple of hours and made a deposit on the vehicle over the phone. Fast , easy and honest upfront dealership to deal with. I was impressed. As a side note I did receive a call on Monday from the other Minnesota dealership following up on my request. I had already made the deal with Kline Volvo salesman Leo Bucerra on Saturday. His quick response and very cordial communications were a pleasant surprise. Since the Saturday Ive had communication with Leo a couple more times with him following up on paperwork questions for the title and insurance info. Once completed I received an email from Melissa Daugherty finance manager. Melissa sent me a listing with costs of extended warranties and add on options that were available. She was not pushy and left the decision to me entirely. I appreciated the simple up front email and responded with the option that I did want the dealership to add. The contracts came by FedEx the next day and Ive signed and returned. Simple , Easy Honest purchase. Love the people at Kline Volvo Ive dealt with so far. I will be returning to Minnesota and picking up the vehicle in about 30 days. From what Ive read of the reviews on Kline Volvo since then Im very confident that I was lucky to have contacted the Kline Volvo dealership and worked with Leo Bucerra and Melissa Daugherty. I look forward to a long association with Kline Volvo.

BR

Brandon Kevin

I visited Kline Volvo to look at a used 2007 Saturn Aura that they had on their lot. This would be my first car purchase and I learned a lot of hard lessons from Kline. I ended up buying the car from them "as is" and it had 100,000 miles on it. I owned the vehicle for less then 3 hours before the transmission went out. Yes, about 3 hours and 60 miles put on it. Kline refused to accept back the vehicle but made sure to tell me several times how sorry they were for me. I had to pay $3,800 to put a new transmission in the Aura. I did eventually manage to get $750 out of Kline towards the transmission. I know that the transmission wasnt their fault, but they were selling the vehicle at KBB price and it was still their product that passed their inspections and they did not stand by it. They mentioned to me that I should have bought a Volvo..... When I got the new transmission put in I got it at a GM dealership because Kline thought it would be best for a GM dealership to do it because Kline had no experience working on Saturns. I also would have had to transport the vehicle over an hour back to Kline. The GM guys went to work at my transmission and noticed my tires. I realized that when I bought the car it would need new tires before winter. The GM guys took the tires off of the vehicle and actually showed me that the cords in the tires on the inside of the wheels, where I couldnt see when the tires were on, were popping out of the tires. Basically it was like the previous owner had never rotated the tires. The GM guys said the vehicle wasnt street safe and I would need to sign a wavier to even drive it off the lot. A second opinion confirmed this. A reminder this is about a week after I bought the car, I learned that the vehicle I drove an hour home on the freeway and that had passed Klines inspection had tires on it that werent street safe. It cost me $550 to put new tires on the vehicle, Klines only comment was bought "as is." After a long and tedious process of getting a new transmission and tires for this car, I was only able to drive my vehicle for about a week and a half before my temporary license paper in the back window expired. I had not received my plates from Kline and after working with the Dealer Unit and the DMV for a week I was able to get my plates myself from the DMV. To their knowledge, Kline had never even put in the order for the plates up to a week after my temp had expired. Since I did this all myself despite my calls to the dealership I was also refunded $115 for my plates. Through out this entire process I was never in direct contact with the general manager. My case was handled through other employees. The checks also both arrived almost two weeks after the date I was told I would have them buy at the absolute latest. Buying my first car became an over a month process and a terrible experience. If I could do two things different I wouldnt buy a Saturn, but I would also stay as far away as Kline Volvo as possible. The only word to describe the dealership is incompetent.

SC

Scouse journalist

I would get a Volvo serviced here but I personally wouldnt buy from them compared to experiences Ive had elsewhere. Presentation is decent with a quirky Swedish interior design to it that I like. The reason i wouldnt buy from them is one of the sales people were apparently shady towards a relative buying a car from them. Artificially nice, possibly told a lie about a rival dealer and then when they were closing/bullying the sale they made comments of legal threats if there were delays with the financing (rather than "we will work with you"). I would have walked from the deal if that happened to me. The brand new car broke the moment it was driven from the lot. 3 days later flashing all kinds of dashboard errors. Now this was more likely the fault of the manufacturer and/or this car had "lot rot" (new car sitting on the lot unsold or driven for a year). The issue was how they handled it. Weeks in the shop getting new parts with poor communication updating us on the status of the repairs. Had a similar issue later when they lost parts required to do maintenance on the car and blamed us. After weeks of back and fourth it turned out yes the parts that belonged to car owner were in fact lost in their shop from a previous service. Car is great but is still having minor issues. If it was mine Id trade it in for another brand before the below industry average warranty expires and have to work with the dealers out of pocket.