Category: | Computer Store |
Address: | 162 South Avenue, Bloomington, MN 55425, USA |
Phone: | +1 952-487-7372 |
Site: | microsoft.com |
Rating: | 3.8 |
Working: | 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM |
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Jim Krengel
Let me begin by simply saying that I have had nothing but exceptional service from The Microsoft Store. I had heard of the store and had a continuing problem with our computers being unable to accomplish a certain task. I made an appointment at the Microsoft Store online and went there the following day. My first impression was very positive. Associates both greeted and attempted to help you immediately.. I said I had an appointment and they quickly looked it up and got me started with DD. She had not seen this problem before but immediately her fingers were flying over the keyboard looking for solutions and after a great deal of effort, she found the problem, fixed it on that computer and lo and behold, all of my other devices worked as well. To say the least, I was delighted and even more delighted that this wonderful service is complementary. I told her about a problem that I was having with another machine that would not load Windows but went right into repair mode. She told me that they had a repair station at the Microsoft Store as well. I was not aware of that. I brought it in the next day and left it for diagnostics. A couple of days later they called and told me that it was a bad hard drive and that I would have to purchase and bring them a new one. I did this. A few days later they called to say that the computer was repaired and that they had recovered all the music, photos and documents. I was ecstatic. Further, they re-installed Windows 8 for me (this had been a Windows 7 originally), installed Windows 8.1 that I had been unable to download due to some glitch and they re-installed my Office 2013. Adam and Shawn did a wonderful job. I have had nothing but outstanding service and experience at The Microsoft Store. I should also mention that the repairs were extremely reasonable. I dont even want to think what Best Buy might have charged.
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Christopher Duncan
Went in there to ask about the XBOne Elite controller. Wanted to check out a display, wasnt actually expecting them to have any in stock. Erik told me that another customer was using the regular display model, but quickly found another one for me to play around with. He warned me that he didnt think they had any in stock, but checked on it for me anyway. When I found out that it cost $150, there was definitely some sticker-shock... But it turned out they had one in stock, so I counted how much cash I had on me, checked my bank account balance on my phone, and then I said I wanted to buy it. Then, Erik asked me like 2-3 times if I was sure I wanted to buy it, and when I was like "yeah dude, lets do it", he then said "Okay awesome, I just wanted to make sure you didnt feel like you were being pressured to buy it or anything". ^ That right there is good customer service. Im used to salespeople taking advantage of the customer at every opportunity they get. Nothing made me feel more relaxed and cared about than Erik double checking to make sure that I wasnt feeling pressured into a purchase that I didnt feel great about. Erik for President.
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Bao Hoang
I just had the worst experience literally in my life so far with retail stores. I bought a surface pro 3 and it cost me almost 2000 dollar (the i7 model) at the that store. Little over a year, it started to make a rattle sound whenever I shake it. Booked an appointment with the Microsoft store in MOA, and drove 45 mins down here. A lady there took a look at my tablet and because I dont have any warranty left, she said it would cost 400 dollar to see what is going on. At this point, I was devastated because Ive already spend 2000 on this tablet and I never thought it would acting up after a year. Then she told me to wait so she could call a technician to look at the tablet. I WAITED FOR 20 MINS, and no one helped me. I sat there on the stool and looked like a lost child for 20 mins. The lady was on the phone the whole time as I was waiting for her to help me. I personally do not recommend this store or their products to anyone. With 2000 you would be better off get a mac. I wish I got the mac instead.
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Tyler D
nothing wrong with this store but microsoft in general and i cant find a place to complain so this is where i came. my computer was randomly freezing ever since i downloaded w10 and i decided to contact support and after some troubleshooting he decides to reset my computer(wipe everything and re download everything) however an error occurred and it deleted windows from my computer so after contacting them again they attempt to re download it and failed and then they say there shift is over and we will continue tomorrow and then the next day the exact same thing happened EXCEPT they called 2.5 hours later than when they said they would. as of now my computer is still not repaired and there is no customer support area where i can complain about this so i am forced to go here. i have spent DAYS on this and my computer has gone from working to a Use Less pile of scrap metal ever scince i contacted support
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Andrea Church
I was at this store on May 29, 2016 seeking information on the Microsoft Surface 3. I was considering a purchase for use in my classroom as a teacher. Although the staff present in the store that day answered my questions they were so unenthusiastic about their product, and so apathetic about dealing with customers that it really turned me off about the tablet. I went home and did more research and eventually decided to get an Apple iPad Pro. I had also stopped at the Apple store at the Mall of America on the same day and that staff is extremely customer focused. They gave me the impression that they believe in their product which is not what I experienced at the Microsoft store. I wanted to post this so managers at the Microsoft Store would be aware of how their staff is dealing with customers and promoting their products. The apathy was overwhelming....
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Dustin Wilson
The manager that they currently have on staff does not know how to conduct business in a professional manner never the less treat a customer appropriately. Not only was the manger beyond rude, pompous, hostile, and over all disrespectful to me. He actually had the audacity to turn around before im even out of the store to talk smack behind my back to his other co-worker. For a store that is suppose to have a main focus on superior customer service and customer experience that is 100% NOT what i received when trying to purchase a laptop. Would not recommend purchasing a product from this store ever. And last but not least we waited for someone to help us for over 30+ minutes when they had zero traffic in the store.
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Tim Karpitski
My surface pro 3 recently blacked out on me while I was using it so I brought it in to the store. I came midday on a Tuesday when it was slow and I waited over 30 minutes. Once the tech came out he told me that because my pro 3 was 1 and a half years old and I didnt have a warranty my options were to replace my pro with another one for $500 or buy a surface pro 4. Apparently microsoft products have a 25% failure rate within the first year and a 40% failure rate within two years. Really makes me question the reliability of Microsoft products. Im sure the workers will see me again, but it will be at the apple store across from them buying apple products.