Apple Rosedale Center

Reviews 3

BR

Brady Hill

This review is not so much for the Apple store I visited, but Apples policies. The people in this store were very nice to me and very professional. I took my 2014 MacBook Air to the "Genius Bar" on last Monday because someone accidentally spilled champagne on my keyboard on New Years Eve. The MacBook is completely functional accept for a few of the keys are sticky. I was told the keyboard cannot be cleaned or replaced without replacing the entire top piece of the computer which I understand because these things are built a certain way. What blew me away was the cost presented to me to replace this piece which was $755! After I about fainted I pointed out I could buy a brand new MacBook for an additional $200. The employee checked to see if he could order the part to the store so they could repair it there and possibly reduce my cost (once again, the employees are great, my problem is with Apple) and of course he could not due to policy. I decided to take my MacBook home to think about my situation a bit before I make any decisions. After doing a little research online I discovered I could order the replacement part for anywhere between $70-$95! Apple, please explain to me why I should have to pay over $650 for one of your technicians to replace this part!? That is just asinine. I was able to find a detailed walk-through online which explains how to replace this part. I get that it is somewhat of a complicated task but seriously, a trained professional should be able to complete this repair quite easily and it should not cost this much money! It is quite obvious to see what you are up to. How convenient is it that a relatively simple repair is just under the cost of a new computer? I cant be the first person in the world to spill something on my keyboard. This is clearly a planned strategy to get someone to buy a new computer. Seeing I am environmentally conscious I have a problem with this. There is already too much stuff in the world. It bothers me you are pushing your products in this manner, especially after all of the awful articles I have read about the resources you abuse and toxic chemicals you put into the water in other countries, all in the name of consumerism. I will say your products are quality (for the most part) and unfortunately I require this quality for the field of work I am using these machines in. Shame on you for your awful sales tactics. I must say I am quite disappointed. I will be repairing my product myself by the way. Thank goodness we live in the age of information.

NA

Nathan L

I made an appointment online because I was having problems with my Macbook Pro 15 Retina crashing whenever the graphics switched over to the high performance ones. This is a known issue with these laptops and Apple is supposed to be fixing them even when they are out of warranty. I took my laptop in and everything went smoothly. The guy I worked with at the genius bar was very helpful and said they would have to overnight my laptop to Apple the next morning (it was a sunday), but that it would be fixed (replace logic board) free of charge and I should have it back in no time. The following evening, I received a call from the store saying that they had opened up my laptop and found water damage and corrosion. This automatically voided any warranty the computer might have had and that if I wanted it fixed, Apple would "repair" it for a flat fee of $1200. WHAT?!! First of all, I treat my laptop like its my own God-given child. It has NEVER seen water of any kind. I worked my butt off to save up for such an expensive piece of machinery. Theres no way Id subject it to conditions where it might get wet or be damaged in any way. I talked to multiple people at the Rosedale Apple store about why my laptop wasnt sent to Apple to be fixed like I was told it would. They came up with a bunch of excuses but couldnt really give me a good answer. I asked how my laptop could possibly be subject to water damage when I treat it with such care and respect and the best they could tell me was that sometimes condensation builds up on the inside. Again, WHAT?!! I ended up telling them I did not want them to fix it and came in to pick it up the following day. After I brought it home, I opened it up to see for myself this water damage they were claiming it had. I looked all over the inside of the laptop and could not find a spot of corrosion or anything that looked damaged. NONE of the water indicators had even been activated. I ended up going across the street to Best Buy and bought a different laptop for a far better price than I could have at the Apple Store. Theres no way Id give my money (or time) to the cheats and liars working at this store again.

PA

Pamela Enz

I wish I could do a negative review. This isnt low enough. After 6 weeks of owning my iPhone7plus I can no longer give Apple Rosedale Center 5 stars. I used this brand new, VERY expensive phone for 4 weeks and suddenly it kept shutting down on me. It didnt matter what I was doing it would shutting down. First call for help was to Apple Online. They couldnt even access the phone because of a glitch in the phone. Second call was to the Genius Bar at Rosedale. After a 90 minute time there the sales person (who was trying really hard) was told she could only reset the phone, have me start using it like a new phone and come in after a few days if the problem continued. She tried to get me a new phone but it wasnt possible because of the "system". Third call - another visit to the Apple Store - this time within minutes the technician went into the phone and found a list of "Panic" that means the hardware is shutting itself off - its not a software issue. Ok! Silly me! I thought Id get a new phone. Yes, I do. But first they have to send this one in for diagnostics and will Borrow me an iPhone 6. They cannot UPS me the new phone when its ready. I get to take a THIRD trip to Apple because if the iPhone 6 is damaged Ill have to pay for it. I asked for a protector and they generously offered one for me to BUY! So, have reset up my phone three times now - dont want me to use the back-up incase there is something in there that is corrupted. AND I get to set up this temporary phone, THEN I get to set up the "new" one when I pick it up. The manager, when I talked to her, said she understood I was frustrated and was sorry for the time this was taking, BUT she said I have to understand their position. No APPLE I am sorry. I dont understand your position. I was set to purchase a new Apple Plus today - not anymore! You just lost a good customer Apple. When I said they werent understanding their customers needs she said I wasnt understanding Apples! I am so bummed.