Dan Gould Jewelers

Category:	Jeweler
Address:	120 E Main St, Anoka, MN 55303, USA
Phone:	+1 763-427-2878
Site:	dangouldjewelers.com
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–5PM Closed

Location

Photos 29

Reviews 6

Chris Skjolsvik

This is my experience today (5/20/2017) at Dan Gould Jewelers. I have never left a merchant review before, although I did post this on yelp just minutes ago. I stopped in today to ask if they had the ability to complete a watch repair. The repair consisted of removing a leather strap that was essentially stuck (Panerai style with hollow tube for drilled lugs that I installed on a Swiss Automatic Chronograph (Hamilton X-Wind) without drilled lugs not knowing it would be impossible to remove). Both a male and female employee reviewed and discussed the issue and informed me that the common method to remove a stuck spring pin is to simply pull it out by gripping with a pliers or similar tool. I wasnt concerned with damaging the leather strap in the removal process but I expressed concern that the watch lugs might be damaged by pulling the pin. The employees clearly stated that it was at my risk but that they have never see a watch lug damaged by pulling a spring pin out. I decided to go forward with the spring pin removal as suggested. The female employee took the watch and in my plain sight took a pliers to the leather strap around the pin. Rather than simply pull the pin out she rotated the pliers as if to get leverage again the watch body!!! She then asked me if I could try because her hands werent strong enough. I took the watch and immediately could see that she had damaged the watch case with the pliers. I finished removing the spring pin without further damage. Next I removed the 2nd spring pin by simply pulling the pin away from the watch (the way they explained the process it to me) and not trying to use the watch itself as a leverage point. I removed the 2nd spring pin with zero damage to the watch. I am literally sick to my stomach that someone working in the jewelry business would be so inept and careless with a pair of pliers when I was so easily able to perform the same task without any damage to the watch. I dont care if its a Timex or a Rolex.... seriously... Im looking at gouges in the case and bezel of the watch (that was approximately 18 months old and still in mint 98% condition) and cannot believe that this just happened. I dont even think the employee knows what she did and I decided to leave without causing a scene. This jeweler might be fine for purchasing from, but I cannot recommend letting them touch anything you value after this experience. I acknowledge that I handed the watch to her but I never would have thought that a jeweler would use a tool that way. The gouges that she left in the watch are not repairable. I will never set foot in Dan Goulds Jewelers again and want to prevent anyone else from having a similar experience.

Ellis Syke

Terrible customer service. This was my first ever experience here. I ordered a pandora charm about a week before valentines day, and expected it to be in about 2 weeks later, when they said it would come in. Well I called before valentines day to see if maybe they got one in. The girl laughed at me and told me pandora takes much longer than that and they will call me when its in. Off to a good start... More than three weeks after date of purchase, I get a call and go in. When I get there, I talk to Dan and complain about the customer service and the wait. He was understanding of the customer service portion, but told me 3 weeks is not that much longer, and didnt agree. When its a gift youve been waiting for and its already late, time kinda matters. When I told him that I did not plan on coming back in the future, I was expecting him (the owner) to try to make things right and keep me as a customer. Well, that was not the case at all. He said "oh, well, here" gave me my charm and walked away. No attempt to make ammends. Didnt even turn around to watch me leave. So I walked out and will never walk back in. If it hadnt taken three weeks for the charm to get in, I would have asked for a refund and then walked away. Im not one to ever write reviews, but this place is somewhere people should avoid. They dont value you as a customer. Find somewhere else!

Tami Merry

Dan Gould Jewelers has been a godsend for me following the death of my mother. I inherited several pieces of her jewelry, and Dan has helped me preserve the pieces I wanted to keep and wear for myself. Mom had the tiniest, slender fingers! Pictured here is her wedding set that was a size 5.25. For three years, I hesitated to size this to my size 6.75 finger because Dan warned me that the design may not be able to be preserved. After such a long deliberation, I chose to gamble that his goldsmith could make this very important ring fit my "man hands" even if he had to insert a plain section that I could hide inside my hand. Look at the marvelous work that was performed! You cannot tell that this ring has been disturbed in any way! Trust Dan Gould to help you. I have found my experience with Dan to be personable, casual, and professional. Visit a few times and explore your jewelry dreams. Dan Gould will help you achieve them.

Ryan Follmer

Dan was recommended by numerous people as the "go to" guy for jewelry. We are relatively new to the state and havent found our local jewler yet. Long story short, my wife had her wedding ring snap a post and we lost (then later found) the diamond. After 14yrs she was ready for a change instead of repairing the ring set. Dan was very helpful with showing us options for a new set, and providing "trade-in" value for the current set minus the solitare. We ended up picking out a beautiful set from his estate jewelry collection that also has a matching anniversary band I can hold on to for our 15th. The quality of the diamonds, and the new set are awesome, wife is happy. Dan worked with us to find the right set, at the right price. I even decided to swap out my band! Sizing and appraisals have all been very expedient. I think we found our guy.

Callie Nichols

I went in to Dans to buy my mom a mothers day necklace a week before mothers day and they did everything they could to get the necklace ready for me for mothers day. they really went the extra mile to earn my business. When I went to pick it up Dan himself rang up and gift wrapped my purchase he was very nice and you could tell that he lead by example. they always put the customer first it was refreshing. I went back about a week later to get a chain for the pendent and Kami was super helpful she took the time to really get to know us and what we were shopping for. I will recommend them to anyone.

Shana Roozenboom

It was an unfortunate end to an exciting beginning. I was looking to mount my wedding ring in a new setting and found Dan to help me in this process. However, our collaboration and agreement was verbal. Unfortunately I was too trusting and this led to the incorrect setting being used for my ring. So after weeks of waiting and mistakes made I walked away with 1) anger and frustration 2) the wrong ring 3) disappointment in the way the whole situation was handled. Bottom line, be careful with who you work with and get it in writing!!