Mercedes-Benz of Rochester

Category:	Mercedes Benz Dealer
Address:	595 S Rochester Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-652-3800
Site:	mbrochester.com
Rating:	4.4
Working:	7:30AM–9PM 7:30AM–6PM 7:30AM–6PM 7:30AM–9PM 7:30AM–6PM 8AM–3PM Closed

Location

Photos 75

Reviews 7

Shashank Kadaveru

We were planning on leasing a car so we went to this place. Kevin there greeted us with great enthusiasm in the beginning. Later on we were talking about the CLA-250 that we liked. We took it for a test drive and that is when things started going sideways. I briefly started checking out the acceleration and the braking. He started asking whether I drive like this all the time. Of course not! After we went back, we told him that we like the car and if there are any deals going on this vehicle. He pointed us at the Chevy showroom right beside the dealership and said "IF you are looking for deals then you should be going to Chevy right there. This is a mercedes showroom". Those were his exact words. Then he went on rambling about how people dont ask for deals on clothes/shoes but when it comes to a car they start asking for deals. Apparently, in his opinion, the right way to buy a Mercedes is to buy it for sticker price and go boast about it to people that we bought it for sticker price. We were totally offended and we walked out of that place without looking back. We went to a ford showroom and bought a Taurus and we are totally happy with it now. If this is how Mercedes wants to treat their customers then rest assured you guys will be in serious trouble. And whats the deal about pointing to Chevy to get deals? The competition should be healthy and you do not get to criticize Chevy just because you are a Mercedes Dealer. I was a big fan of Mercedes until then. And we had plans to eventually buy more of those but rest assured I will never step in this showroom (or any Merc showroom for the matter) again. We have never been insulted this way. The guys at Ford atleast made us feel like we were a valuable customer and treated us like one.

Mohsen Sadatiyan

My first contact with this dealership was via their online chat that was an above average experience. After a couple of days, My wife and I went to their location with a short notice. At first, we werent able to find Kimiko Clark (Sales Consultant) who was going to help us. After a couple of minutes waiting, Doug (I hope I caught his name correctly) who I assume was a sales manager, informed us that Kimiko is a little bit busy with another customer and can meet us shortly. But he offered us to test drive one of the cars that we found on their website. He was very respectful and stated that based on his judgment he doesnt need to see our ID card, etc. to let us test drive the car alone. After the test drive, Kimiko came to us and helped to evaluate our options and found a proper car based on our needs and budget. He is by far the best car dealer that I saw in my life. Negotiating with him was very easy and smooth process, and he didnt cause any uncomfortable feeling. He provided honest suggestions and understood our needs very fast and provided suitable options He also negotiated with his manager and got a good discount for us. Although, unfortunately at the end, we didnt close a deal with him during that visit and purchased a car from another manufacturer, both my wife and I were very satisfied with this experience. We are sure that any time that we need to buy a Mercedes-Benz, we will go back to him.

Private User

This was the worst experience. No follow up No update on car No loaners No offer to shuttle to and from work No offer to reimburse rental Nothing. And they knew I was unhappy. We were even told to go to another location if we werent happy(because we complained about not having any transportation ( over 2 weeks!) And this was AFTER patiently waiting for 3 days for a loaner. Finally after 2 weeks..we called after hearing NOTHING only to find out the car was finished. So if we wouldnt have called we wouldnt have known? "The Best or Nothing" really? It should be "The Best OF Nothing" This is my second Mercedes I had a 2011 purchased new and traded it in for a 2015 which I have had for over a year. These cars were purchased from another area. However this location is my servicing dealer now and because of this I will never get another Mercedes again. If something happens to my car, the thought of it being towed to my servicing dealer again makes me cringe. Mercedes just lost a potentially loyal customer. Good car- horrendous service. Its a shame. I felt completely disregarded. Especially knowing other dealerships for different makes offer all of the above and even deliver the car to you...the way it should be for a luxury dealership. "Simply the Best OF NOTHING"

Chad Fares

Terrible sales members, I walked in a month ago to discuss purchasing one of their certified pre-owned Mercedes Benz SL-550, the salesman wrote down his price of $61,300. A month goes by and I call back to see if its still available and they said yeah and contacted me with Douglas Ulin, the one who originally quoted me. When I was transferred, I was greeted with his voicemail. Left a message and presented an offer of $58,000 ($3,000 less than his quoted price). He calls back and says he simply cannot accept that offer and said he can sell it only for $63,000 ($2000 more than his original price), when I said that hes quoting me more than his original price he simply laughed and said well fine, I can sell it for $61,300 then. He then abruptly said "Okay, not interested? Bye." and hung up on my face. Ive never been disrespected like that in my years of purchasing a vehicle and would expect better coming from a Mercedes dealership.

Ovetta White

I got my Benz on Good Friday 3/25. I had the best experencie buying a car. I thought I would never be able to afford a car like this. My saleman Kevin Lewis made it happen for me. He was on point with everything I was looking for in a car and price. Patient he had with me because I was going back and forward and complain and he listen to me. I am so happy with my new car. If you are looking for saleman Kevin Lewis is the man. If you do not believe me try him for yourself and you will be very please with the out coming. I thank the Lord for Kevin Lewis and he was also a blessing to me. THANK YOU AGAIN KEVIN LEWIS. Another what I Love about Mr. Lewis he is a child of God and that do mean more than you know in my book. He is a man of his word.

Roman Hamilton

Very good dealership and actually the best Ive dealt with ever. Doug Ulin is a very helpful and patient salesman and really was patient with me. I couldnt make up my mind between an SUV or an E-class, but he was patient with me and was attentive during this whole time. Jim Fellows in the Service Department is simply super. Hes very helpful, accommodating and just a super-nice guy. I definitely will buy from them again as they made the paperwork easy and didnt pressure me into buying any of the unnecessary stuff like extended warranties, paint protector, etc. like the GM, Ford, Chrysler dealership push on you. I really love my E-350 and was the best car purchase of my lifetime. Thanks!

Pathik Shah

Shout out to the service department and especially to Dan Peterson. Dan is a very courteous and knowledgeable service advisor and will always keep you in the loop on the service status of the car. Overall this dealership from a service perspective is wonderful (cant rate the sales department as I didnt speak with them), the labor rates are reasonable ($128/hr, national average is ~$110) and they even give you the parts they replaces to ensure that the work was completed per the RO. Overall, I am very pleased with my service experience at this dealership and it just goes to show that there are still trustworthy dealerships out there.