Merollis Chevrolet

Reviews 6

KA

Karen Warznie

I will never go back to that dealership, terrible customer service from sales person to management. I was told by the body shop manager, approximately a month ago, that my paint chipping issue was a warranty issue, they couldnt get me in until the next week, was told it would take 2-3 days, I asked the body shop manager if I could bring it in the week before Labor Day, as I was going to be on vacation, he told me "yes", I asked if I needed to call before I brought it in, I was told "no, just bring it in" and the dealership would provide me with a vehicle as it was a warranty job. Well, I went to drop it off for the warranty repair, I was told they were 2 months behind, the body shop manager that I had dealt with was no longer their and he took all the workers with him. I was told that they (the body shop) needed Howard Furglong, the Service Manager (who I was always told Tony was the manager, as my car needed a new fuel pump the first week I had my 2016 Traverse and it was in and out of the service dept 3 times) to authorize the work. Howard took a couple of photos and emailed them to his GM contact for warranty, as he thought my paint chipping was "wear and tear (less the 5,000 miles on vehicle when we first noticed the paint chipping in the back below bumper, it keeps spreading). I received a call from Howard the next day and he stated GM is not covering under warrantee, as it was wear and tear, which they are saying by just looking at photos. I have found and taken pictures of multiple Traverse with the same issue, paint chipping in the same area, sent photos to GM Care. I was dealing with GM Care, the guy handling by claim stated that hes been trying to get a hold of Howard Furglong since last Friday, left voice messages and sent emails with no response as of today. I was told I should just go ahead and move forward, as Howard will probably come back and say they (Merollis) is not going to cover it under warrantee. Merollis nor GM want to take care of it, so Im moving forward. Merollis you need to stop using your slogan "We Got Your Back", because you dont - false advertisement. I have left a message with the "Chat" person to have Monte Perkins call me, well see if he calls me.

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dovelydiva

I was first drawn to Merollis Chevrolet because the commercial boasted that they help people with less than perfect credit. I contacted Merollis and was immediately linked with a salesman. He was very nice and told me to fill out an application so that he would be better able to access my situation. I filled out the application and never heard from the salesman again. I even called two days later and left him a message and he has yet to follow up with me. I thought, at the very least, that he would contact me back to let me know if we were able to move forward or not. Im not a salesman, but I do know a thing or two about customer service. No call...no follow up...nothing. If you all are going to advertise that you help people with credit issues, then at least honor your commitment. Perhaps, this is not indicative of the company as a whole. However, you all need to be aware of the practices of some of your salesmen, who is not upholding the standard that Merollis Chevrolet has set forth. I am disappointed, but not discouraged. I will take my business elsewhere.

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Danny Fisher

Worse customer service Ive ever had! Took my wifes car in to get fixed, paid almost $500. The driver side floor was wet, they said it will be dry. Go out to the car its still wet. They keep the car & run fans on it to dry out, ok no problem. Get the car again its still wet, bet not as wet as it was so we get it home & 2 weeks later it rains, floor is wet again. I take it back & they say theres nothing wrong it still needs to dry. A month goes by & its dry, it rains for 3 days & its wet again. I take it back on a Thursday, no one calls me to say anything. I call them Monday, we dont know whats wrong Well call you back in an hour. 3+ hours later I get a call back. The guy says, we cant find anything were still looking, so i ask if my wife could get a loaner car, the guy says idk about that yet, Ill call you back in 2 hours at let you know. Its now Tuesday at 1130 & still no call back. Youve had my wifes car since Thursday & you cant give her a loaner? And you havent figured out the problem? Unreal! They will never get another dime from my family!

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Shantay Hurd

I brought my vehicle in on 3/4/16 ,because my factory installed starter was starting itself. I got my vehicle towed in on 3/4/2016, it didnt get diagnosed until 3/7/2016. The mechanic called me to inform me that I needed a new Powertrain Control module and it would cost me $1,100 . I was hesitant at first but I needed my vehicle fixed , I agreed to have the vehicle serviced at the dealership.I entrusted in them to fix the the problem. I was called on 3/11/2016 to come pick up my vehicle. It was ready. Then on 4/16/2016 my vehicle catches on fire due to the automatic starter running by itself.... so now im out of a vehicle that Im still financing it.Im out of $979.21. I got the vehicle towed back to them on 4/18/2016 on for them to tell me that I would have to pay for parts and labor again $1,200 ... BUT their work is supposed to be guaranteed 12 months or up to 12,000 miles which ever comes first . So at this point I have called my insurance company and I have consulted with an attorney.

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Lyna Taylor

I didnt like the fact that I was called to come pick up my car and when I arrived the car wasnt ready. I had to wait 3 more weeks to get it because the paper work was wrong and never fixed. I didnt like the fact that I asked for my spare tire and was told that it had been thrown out. When I arrived both times I had to call across the street and have them page someone to the area for assistance. I didnt like how I would call to check on the car and was told that they would call me back and didnt. I didnt like the fact that on the day I called to check on the car the last time I was told it would be ready after 1pm so I waited til 4pm and still had to stay in the office with no other customers but me for a hour or more, to just pay for the car. The work on the car is superb and Im really enjoying my vehicle but Im really really upset that my car sat at that shop for 3 weeks fixed because of poor customer service.

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Amy Nardini

Tony C. In service is absolutely amazing. I have been in many times prior and seen the other service associates besides Tony. Hands down he delivers the best customer service and is very knowledgeable. He was the only one to inform me that I had a mileage cap on my oil change program thru chevy all the other associates only informed me I had free oil changes till March 2017. I was a little surprised when coming in and being charged but Tony was great at apoligizing and informing me all the correct information I needed to know about my warranties. He also went the extra mile to bring out my air filters to show me which has NEVER happened with past service employees. My overall experiance was great mainly due to Tonys great customer service and knowledge. I will be returning but will only deal through him!!

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