National Motors Inc.

Category:	Used Car Dealer
Address:	4129 E Joppa Rd, Nottingham, MD 21236, USA
Phone:	+1 410-256-2400
Site:	nationalmotors.net
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 59

Reviews 5

Mrs. Anonymous

Allow me to share some information with you that I witnessed at National Motors however Id like to say by no means is this a reflection of my salesman Anthony (New York) Hartwell. I met Anthony on the lot a few days prior to me coming to do business because I like to observe how people conduct themselves before I actually make a decision to purchase anything. The day of my actual purchase I witnessed a man name Brian belittle this young man named Collin amongst all of his co-workers and peers. (It was a shame because he should have taken him into one of those offices and had a private conversation with the young man.) Anthony was professional, calm, cool and collected the entire time and smoothly keep my attention off of all of the disturbance that was going on with Brian and Collin. I give this dealership the best rating only because of the experience I had with Anthony (New York) Hartwell. Should you choose to visit National Motors and do business make sure you ask for the super salesman Anthony (New York) Hartwell because hell address all of your questions concerns and complaints to the best of his abilities. The native New Yorker works hard with an upbeat positive attitude and shall keep you relaxed, comfortable and laughing throughout the sales process. Thank you Anthony for going the extra mile with my deal and helping me get into the vehicle of my dreams. This goes out to Brian; I hope you take people out of plain view and ear shot of customers if you decide to blow your top while business is being conducted because that really made me uncomfortable witnessing that verbal assault on Collin. Thank you for giving the ok to do my deal because I know you only did it to gain a customer and a potential long lasting relationship between myself and my family since you stated that you didnt really make any money on my deal.

Your Mom

I initially heard of this location from a close friend of mine who found a cheap car that has been there for him through thick and thin. I did some digging and despite some of the bad reviews the location promises whats on paper. They sell used cars and at a cheap price. If someone bought a faulty vehicle, then its essentially their fault because they went to a used car location knowing that these cars have been USED. Im not new to car-shopping and I know that people tend to be looking out for themselves. I was introduced to a Dealer by the name of Ricardo Perez and he was very knowing of my situation. It was a business and a business has to make money and because of this I voiced my opinion and fears. He led me around and allowed me to thoroughly check the vehicles I was interested in. Every vehicle that I was able to look through was perfect and the prices were much cheaper than that of local competitors. He was very patient with me and was rather knowledgeable of cars and the cars in his workplace. He was able to show me their cheaper vehicles, their more gas-efficient vehicles, and all of the fun stuff necessary to make a car suitable for a businessman like myself. I travel daily and required a car that was able to keep up with me, but most of all I needed a CHEAP car that wouldnt break down solely because it was "cheap." Ricardo was able to help me with my situation and I walked away with a used vehicle, but it might as well been considered new. A four door to suit my relatives, working speakers, working AC Unit, strong motor, and the like. Not to mention that it was very cheap. Leaving me with some extra money in my pocket. This dealership pleased me thoroughly and despite some of these bad reviews; I will definitely be returning in the future.

Bigg Benn

On July 14, 2012, I purchased a 2006 Honda Civic from National Motors, Inc. On that day, I had advised through texting and requested from my salesperson, Shawn. That the vehicle came without a second key and an Owners manual. Shawn through text messaging had advised me that I would receive both items. I did receive the Owners manual. However, there has been an issue with receipt of the second key to the vehicle. Initially, Shawn wanted me to drive the car to their dealership to take care of this problem. I’ve made an attempt(s) to take the car to them to have them cut a key and reprogram the remote key fob. However, convenient times could not be arranged to have this done. I was eventually sent a blank key to have cut and programmed. After several back and forth conversations it was mutually agreed for me to have the key cut and programmed on my own. I would be reimbursed for my out of pocket expenses. I had the key cut from a licensed and certified locksmith. The key was cut and several attempts were made to program the key fob remote. I had advised National Motors, Inc, that the key was cut appropriately. However, the remote that was sent to me was the wrong one. Therefore, could not be properly programmed. I have paid $110.00 to have the key cut and programmed. I’ve requested at their expense, to send me to another dealership to cut a new key and program the appropriate key fob remote. I asked them if they are not willing to do this, I would accept a check in the appropriate amount to have a new key and remote programmed correctly. I had also requested they refund me $110.00 as well. At this time, I have not received anything toward my out of pocket expenses of $110. Only thing I have is a working key with no remote capability.

A Private User

After we traded our car into National Motors this spring, we got a collections notice for $500 because they never told the MVA that we had given them our car. We are new to Maryland and still learning the rules and regulations of the MVA. When we traded in our car, we were told we didnt have to do anything else. We called our insurance company, dropped the insurance on the car that we traded in and added our new car to the policy. A month later, we got a notice from MVA saying we had a lapse in our insurance policy on the traded in car (because it was no longer ours...) and they needed proof of insurance. We called National Motors and were told that they had handled everything, we didnt need to worry. A month after that, another notice from MVA, this one more threatening. Called National again. They said they had sent in the form but only a week before so it was probably just crossed paths in the mail. Notices from the MVA stopped, so we figured it had been resolved. Today I get a letter from the Maryland Central Collections Unit saying that we owed $503 for a lapsed insurance policy. I now realize that we should have dealt with the MVA by ourselves, but when we traded cars in Ohio and New York, the dealership had handled the transfer of title paperwork (we signed it there at the dealership). I am now looking forward to hours of holding on the phone at MVA while we resolve everything, and hoping that I dont have to wind up paying a fee to CCU. Buy from a more organized dealership. This one is not worth your time.

A Private User

If I could give zero stars I would. I bought from out of the area (Wilmington, DE) because this was the cheapest place around, and I guess cheapest in this case means shadiest. First, they lied about the condition of the vehicle, I drove 60 miles to this dealership only to find the Infiniti G35X in "excellent" condition listed on the the web had a rusty dent, plenty of scratches and bald tires. I got in writing that they would fix the dent, detail the car and replace the two front tires really it should have been all 4, and if you deal with them I especially recommend this They did the necessary work but it took me 4 trips from Delaware and almost a month to make this happen, since they essentially forgot the detailing the first time. They then over charged for taxes in Delaware and they had no clue about the registration process. Well 2 months later they mailed me the paperwork since they were too incompetent to do it themselves, and I registered the vehicle myself. Not only that, it took them 3 checks to actually refund me all the money they owed me, they kept making "accounting" errors. The one salesmen Matt tried to give me an "expensive" owners manual instead of detailing the car, only thing is Infiniti offers this for free on their website. Numerous times throughout this ordeal they would not answer the phone, or would forget to call back. So be forewarned before dealing with this company.