Verizon

Category:	Cell Phone Store
Address:	1003 W Patrick St, Frederick, MD 21702, USA
Phone:	+1 301-695-6000
Site:	verizonwireless.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 29

Reviews 7

Crys Cam

I have been a customer with Verizon since 2002 and have found the over the phone customer service is great but when dealing with the sales ppl all they see is $$$. I went into this store to transfer my husbands Sprint line to my Verizon line (hence getting them more business!). I knew what phone he wanted and also did want a case so I didnt spend too much time looking. When it came to checking out I asked that since I was referring and bringing a competitors customer over and I was a long time customer, if they could waive the activation fee. Especially since Ive been with them for 15 years! He didnt even check with the manager to see if he could. Just flat out said he couldnt when Im sure they can in certain circumstances. I mean I never pay my bill late either. So I stepped outside to call customer service since I know that they sometimes have promotions and stuff and it wouldnt be dealing with a sales rep. They told me some of the promos they had and also said there was a promo at another store. So I started putting my one year old into the car and the sales rep CAME OUTSIDE TO FOLLOW ME!! He says, "oh, I forgot to tell you, you get a gift card for bringing a new customer over." Mmm hmmm, right, forgot? Why is he following me outside? I thought only car sales ppl didnt that!!! So I said so I can use the gift card to pay on my next Bill? He says, no its an Amazon gift card. Well I dont use Amazon and told him this. He actually says to me, well youre the only person in the world that doesnt use Amazon then. Wow, really? How rude is that?! So he says, so youre not getting the phone then? I said no thanks and left. I went to the Verizon Kiosk in the FSK mall and and a wonderful experience with Courney there. She was knowledgeable and friendly and didnt push anything on me like the other guy at this store did. I have never been treated like that as a customer and will never go to this store again.

A Private User

Hello my name is Greg and I stopped by the Verizon Wireless Store at 1160 West Patrick Street in Frederick, Maryland tonight for the second time in the last 2 weeks because Ive been having a lot of problems with the new LG Revolution 4G phone. When I came into the store around 8pm and was about to sign in, one of the Managers came up to me and said this has to stop coming in every week. What a nice way to greet a customer that they are familiar with and are aware that Ive been a customer for over ten years. The only reason why Ive come in frequently is because the phones Ive purchased have had issues. Customer service should come naturally to a manager, especially at a store that is always busy like this Verizon location. My girlfriend and I were laughed at and harassed by this same manager when my girlfriend confronted him about the fact that a major part of his job is to assist customers and make sure they are happy with products purchased from their store and most importantly make sure that each customer leaves happy. His reaction was to walk over to two other Verizon employees where he mocked my girlfriend and said Oh, thats my job? and laughed. I just found this so uncalled for. Keep this in mind next time you might need to stop in to the Frederick, MD Verizon Store.

A Private User

They dont disclose all material facts. My husband and I went in to combine plans. First, they told us they couldnt do it because I was not the primary account holder (my mother is the primary account holder) on my phone. They told us they could do the part that my husband needed to do to assume the liability for my number on their end and my mom could do the rest in PA. Since we were available for upgrades and wanted phones, they convinced us to order the phones in store before combining our plan because they would get the business. We decided to be nice and do it. Now, we find out that if we combine plans into a family plan, I will lose the manufacturer warranty on the phone I just ordered and will have to pay $24 for another warranty. No one in store told us about it. They were so focused on getting a sale that they did not disclose all of the material information needed for us to make an informed decision.

A Private User

Un - freakin - believable.... An hour ago I took a 3 week old blackberry into the store because a few of the keys stopped responding. I was immediately told that I got the phone wet and handed a pamphlet on warranties. When I tried to suggest there was no possible way the phone was wet, some genius started asking me questions like "Have you ever used it outside?" and "Have you ever used it in a warm building and then walk outside into cold air or vice verse?" and "Have you used it in areas of high humidity?" My responses: Are you asking me another question about how these phones are apparently not be used outdoors? Its spring and beautiful outside right now. Define "high humidity." At precisely what percent humidity do 4 keys stop responding on a blackberry? The kicker. I asked if he could have a technician take a look at it. His reply: "I AM the technician." Perfect.

Cody Branchaw

Maybe they hired new people but I had a great experience here. I came to the store from Gaithersburg cause I had such a bad time there and this site was a welcome change. The wait time was fine, if each employee is helping someone then its fair for me to wait until the other person before me is satisfied and done like Id want, just a thought. While looking around the manager came over and helped me with all my questions and went into detail looking into my plan and current costs. He then handed me off to derrell for us to finish. Derrell was extremely helpful and knowledgeable, worked with me and my siblings and went over 3 different plans with paper and pen adding up all possible costs. Worked out good deals and even overlooked some phone damage to give us full turn in value. We left with new phones, a new plan, and all of us were happy.

D W

Terrible. Kirk (salesperson) was pleasant until i told him i dont want the case, cover and warranty. Then he lost all that fake cheer. Its all an act. Do your wallet a favor and buy the same accessories on Amazon for 1/3 of the price. He told me that i can not charge my new S7 with my old charger as it will damage the battery. THIS IS COMPLETELY FALSE. It will charge. just slower since the old chargers are not the new adaptive chargers. If they tell you the same lie, dont worry theyre full of it. Remember. Electrical engineers dont go to college to end up working at a verizon store. They are salesmen. And terrible ones at that. Old charger: 5v, 2.0 amps New charger: 5v, 2.0 amps and 9v, 1.67 amps (adaptive fast charging) The new charger is rated for the same output as the old one... it is micro-usb after all. A standardized platform.

MAX Smart

Everytime I come into this store I have a massive wait. Today was no different, I want to upgrade a device, an hour wait I was told to do so but, the gal with the clipboard told me that I can order it online and pick it up at the store so, I got out of line to run home to order it online but decided to look at a device real quick before I left the store. I asked a store associate that was just standing there gazing out the window a very quick and easy question and he was so annoyed that he had to leave his downtime at the window to answer my question. Anyway I ran home to order an iphone5 online with the hopes of picking it up at the store like the Verizon gal told me I could do to find out that in fact, you can NOT do a store pick up. Ill try again tomorrow and report back how I made out.