MetroPCS Authorized Dealer
| Category: | Cell Phone Store |
| Address: | 1015 W Patrick St, Frederick, MD 21702, USA |
| Phone: | +1 301-378-0461 |
| Site: | metropcs.com |
| Rating: | 2.6 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–6PM |
Location
Photos 5
Reviews 24
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Andrew Musick
I would actually give them zero stars if it was allowed. The first problem i have with this company is that they cancelled my phone line without my approval. I was current with my bill and they just cancelled my line. When i asked why they did that, the in-store sales rep claimed that i cancelled the line. I wouldnt cancel a line that i use as my business phone.The second problem i had with this company is that the "mail in rebate". I mailed in the form and a couple of weeks later called to check on it. The response i received was "your mail in rebate is not valid and we cant do anything for you" Now i have to inform all of my customers that the number has changed, the flyers i printed are no good, and i have useless phone that i bought from metro pcs. Do yourself a favor and stay away from this company and all of the authorized dealers, they are all full of scams.
PE
Peter Adams
I would give them a 0 rating if I could. The only good thing about this location is the two young ladies who work there. They dont even like the owner who is Asian, but his original has nothing to do with this ratingredients at all...its his attitude and business ethics that Im speaking of. He was so close to me dragging him out of that store and me giving him a grown man ass whooping because of his business etiquette. I had to explain to him as a business owner myself, you only survive in this industry because of your consumers, and he laughed me off talking about this is the number 1 store in Maryland...I laughed and walked out because at that point, I was going to beat his ass. Its one thing to lie to me and ignore my presence, but Ill be damned if Ill let you insult my integrity.
LA
Laura Carder
They screwed us over with the lg leon and the dads and grads rebate. We were suppose to get a mail in rebate of $50 for each phone and they told us after waiting 3months for the rebate to come in the mail that we werent getting it. So when we went to complain to the store owner he tried to give me ear buds to replace the $100 that was owed to me. I asked him for store credit or something nicer and he said that the ear buds was all he could give me. Why would i take a crappy low end earbuds to replace $100 owe to me. This owner is crazy and its bull that he wants to own a store but doesnt want to come out of his pocket to make things right for something his store messed up on in the first place.
CM
CM J
Just thought it was important for other people reading these reviews to know that Jason is an employee of MetroPCS. Secondly, I was in need of service and went to this store. I found the help that I needed and good service. I am very happy with the whole online experience with limited store locations. Its worth it to me to have the discount in service. Last, I am an older woman who ventured into this with apprehension. Really appreciate the behind the scenes help with tech support. This company rates the attention of the retired community also.
NO
No Status
Mrs. Roxie handles her business!!! Not only was she handling 3 different customers at the same time, she also registered 2 new phones for me switching over, waived a $5.00 fee, she then topped it off with a free SIM pin to keep for free. Now I dont have to ask for the womans earrings to try and pry the SIM slot open on my IPhone. I dont see what the negative reviews are for. Best Regards
ST
Story Thomas
attention people do not goto this store, I would give them a 0 rating if I could because the employee are bad over there Juvi and other lady who work there are bad customer service, do not know how to treat customer right.
JU
Juvencio sandoval
i walked to metropcs store and they treated me really nice, the sales rep. are friendly and they helped me with my phone issue. easy fast process. they even gave me a free gift after purchase.
DR
Drea M.
The one young woman who is usually there when I go in is definitely professional and helpful. Theres another young woman who may benefit from some additional Customer Service training.
PA
Paul Obam
The lady always asking questions to the guy looks like she knows nothing, they make us wait for more that 3hours just to switch numbers that was crazy...
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장동석
I been with them 4years now. They are really nice and helpful. Every time I go there to payment or upgrade phone I was have good experience.
SA
Sandy Guevara
buen servicio, y tienen Buena cuvertura en Frederick.
DE
derrick rideout
great customer service, the gentle man that works their helped me with my phone issues. the service gotten better with the new employes
EN
ender sulbaran
good customer service, the young lady and gentleman helped me with my new phone and set it up for me. i highly recommend this store
EN
ender jesus
the lady who works there gives you a excellent customer service. she helped me moving my contacs and picture on my new phone
SH
Shirley Silvers
Great customer service, helped me witb my port in and my upgrade. I recomend juvi. Good sales person. Knows what hes doing
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Anny69 VH
Great customer service here, very knowledgeable employees I highly recommend this store service is awesome!
ED
edna Peck
Great customer service, juvi is the best, worked on my phone and fix the issue and also my friends phone
RO
roberto enrique gonzalez
buen trabajo, habable la mucha nueva
BE
Beatrice Amaya
good customer service. the salesperson was very helpful and knew a lot about the phones :)
PI
Ping Lin
Total bad Service, mislead me to other metro Pcs to fix my phone
CL
Clorox Bleach
Completely unacceptable customer service.
TH
thomas stories
Best Metro Store in Frederick!!
JA
Jason -Yun Song Cho
Good services
AL
Alf Ferguson
Very helpful
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