AT&T

AT&T, 3 Myrick St Suite 3, Ellsworth, ME 04605, USA,

Category:	Cell Phone Store
Address:	3 Myrick St Suite 3, Ellsworth, ME 04605, USA
Phone:	+1 207-667-1490
Site:	att.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–5PM

Location

Photos 13

Reviews 8

Roo Wilks

Where to start. I made the switch because I bought a new phone and it was at&t or Verizon. I had just got done working for Verizon so I thought Id give at&t a shot big mistake. One the Ellsworth store is full of rude over ego snobs who care more about commission then actually doing what they are supposed to do and helping you. And you get that feeling by the looks the u give people well talking about them. Anyways who gives a sh$& about what they think more important my phone. I do a good deal of work from my phone. 75 to 100 emails a day so data is crucial. About a month ago my data went from okayish to zip. I called after two days of trying to figure out wth was up to be told they amp down the service in the summer time so people on vacation have to make the switch are you kidding me? So we bust our ass to pay for phones and service so you can screw us. I was told sorry but thats in your contract ahhh no.... I bought my phone online and did prepaid so I didnt sign anything nice you blank your customers that way tho huh?? After being told it should level out I waited after going in today. I was told its probably my new $500 phone your joking right as my phone was being hooked up and my question being ignored well iI was using the kiosk to reload my phone real personal. I asked where my plan was money!!! that got there attention. I was told its 55 for 6 gigs ahhh no I have $45 for 8 so.....??? Oh she said click here but a minute ago it wasnt there you dont make that money so why lie??? After as I said she found nothing wrong with my brand new phone no sh$& she said it should be okay. Well its not its so slow its about 10 mins and three reloads before my EMAIL OPENS?? Are you kidding me forget watching a video or opening music or an app or an app store or web surfing. Yeah I guess I could buy a new phone and go back to us cellular where they are helpful decent and they actually work. But I dont need to be out another $500 so why not help your paying customers or idk maybe fix it. Or heres an idea charge less dont lie about your plans or give extra data so your phone works. Rather then mock people and talk about your going no where music career. This is a joke and I still expect to have something remedied. And not be told its my new phones problem by the way I live in town. The city wouldnt you think it should work I have asked to speak to management to be told no one can assist me really so what do they do oh yeah they are playing with their own phones I hope a high up sees this and does something but I highly doubt it if you did take the time.to read this take my advice and go somewhere else anywhere I think trackphone would be better even maybe a bag phone. But in the mean time go get a pen and paper and start writing letters again because this place 150% sucks hope you dont make the switch Sincerely your annoyed over charged passed off paying customer. Oh ps by the way I cant f$)&)_:& post this becus my data just went out again god. if I have to rewrite it :p ten mins after writing and still no service. Hey you guys are grate

Albert Cheng

This is about one of the reps only. I can see that the other reps are more engaging with the customers. Shes not very helpful. I said I want to change my service plan. She said she cannot help me at the store and I need to call customer service myself. I said I want to see why my unlocking of a previously out-of-contract iPhone failed, she said she cannot help because there is no technical training at store and I have to call tech team. Neither did she provide the contact info of customer service or show the willingness to help a bit more. The only thing I was able to do at the store was to upgrade my device to iPhone 6. But she didnt tell me about AppleCare which I thought usually an AT&T rep would talk about applecare after a customer purchases an iDevice. In addition, when I asked for iPhone 6 64GB, she immediately said it was not available in store and needed to be shipped. Her colleague immediately corrected her and told us that there were some new arrivals. That is, she didnt even check the stock and just wanted to end her work early. The whole service took about 10min which is really "efficient" but I achieved 1/3 of the tasks I wanted to complete at the store. Later I used online chat services to resolve those issues and they said the stores can do all those things. The online customer service is superb by the way! As I remember, I was able to do all these at a Cambridge,MA store. If a store cant do these, whats the point of a store??

Laura Doble

Rude service today and at another visit. A member on my family account went In for a phone upgrade. He was told he was not an authorized user even though he has done this twice in the past. He tried to have them call me on my cell phone which is the main billing number of the family plan so I could approve the upgrade. She refused, saying someone else could have my phone! I had to call 611 from my cell to have them do it. They, of course, did not even question that it was not me with my phone. I did tell them he had been treated rudely at this store and they did not seem at all interested in addressing the issue but did say they were sorry. I have had good service here in the past so wonder if it was a new person or one having a bad day but this does not excuse rudeness to a long time, well paying customer.

Seth Vanzura

Normally I have a good experience at this store. But I came in this past weekend just to check and see if I could do a buyback of my phone to upgrade to a newer model. I was told that no store associates were available, and I had to wait for the next one to be available to receive this information. I waited almost an hour, while the man responsible for qeueing customers chatted with other customers, but offered almost no help and just wandered around. And when I finally did get a representative, they were almost no help and had me walking out of the store just moments after I began speaking with them. Definitely not the experience I am used to, but one Im seeing more and more at this store.

Marcos Antonio Foster Cabrera

Es la tienda de teléfono tiene planes muy buenos yo tengo mi plan mensual llamadas Ilimitadas Internet

Jeremiah Graham

Excellent customer service, you may have to wait, but when working with them you have their undivided attention and they are caring and understand their products.

Island Plumber

Mixed feelings on this place. Some of the workers are great while others not so much. We have bad service here because of mountains and too many tourists.

Tobey Connor

Friendly staff and quick service. Nice to be able to drop in anytime with a question about service or a device. Always a positive experience.