All Star Volvo Cars of Baton Rouge

Category:	Volvo Dealer
Address:	10101 Coursey Blvd, Baton Rouge, LA 70816, USA
Phone:	+1 225-490-7680
Site:	allstarvolvocarsofbatonrouge.com
Rating:	4.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM Closed

Location

Photos 28

Reviews 16

Tom Davis

Called and scheduled service quickly and easily. Diagnostic fee for each of 3 issues seemed high instead of one diagnostic fee for all concerns, but was eventually waived. Overall cost of service was high, but it was work being done at the dealership. Initially told based on diagnosis that A/C and ignition would need to be repaired, rep made sure parts were in stock, and we made plans to have car back same day. Later in the afternoon, when I checked to see if my car was ready (no one called), I was told one part wasnt in stock and it would take another day. Next day, I called to find out if car was ready and was told it was (I again was not updated). Went and picked it up. Had to walk around service dept for about 10 min to find someone (place was empty) and found a kind salesman who had to walk around himself about another 5 min to find someone. Service rep was very nice but visibly very ill (sneezing, coughing, mucus dripping from nose while talking) and I felt very bad for him (but he shouldnt have been at work). Though my car was ready for a 1/2 day after I called and was told I could pick it up, my paperwork was not ready. I paid, he got my car and drove it up. I got my car, looked it over very quickly to get out of there. I noticed later that afternoon when I got home it appears my trunk lid was scratched, but I didnt catch it while it was there (like a clip board or something was drug across it). A/C and ignition work that was done was done well. Front Desk Service aspect needs improvement (timely updates, care/scratch of the vehicle, having paperwork done on time, etc.).

Betty Howard

I brought my vehicle in for a recall and after that was taken care of as I drove down the road a piece the maintenance light came on. I drove back to let the service rep know why I came back. The time was near noon or somewhat after noon. I asked if I could have that taken care of while I was in the area. I live in Zachary, La. which is not around the corner in distance. I was told they were booked for the day. I felt disturbed over the reason I couldnt be accommodated for something that wasnt going to take about 20 minutes to perform. Out of all the car dealerships I have dealt with, Ive never been turned away for a required oil change. Since Ive purchased my Volvo, Ive been disappointed with the service. Being a number one luxury vehicle, I expected better customer service. Lexus customer service out shines Volvo. This is not a cheap vehicle, it deserves better quality service.

RK K

Finance department was a disaster. I had pre arranged my financing, I got talked into doing it through them because they could get me a lower rate. 2 hours and 6 hard hits on my credit later and they come back with a rate worse than I had come in the door with. Completely disorganized as to paperwork at closing. It was if they were selling their first car. Was promised car mats and upgraded key fob by salesman JM for inconvenience, never received and no follow up.

Denise Smith

We originally didnt have a loaner car for our scheduled maintenance appointment. Dewayne, a salesman, went above and beyond to meet our needs. We were able to spend the day out in town instead of sitting and waiting. We were so astound and grateful for his kind gesture. He showed us that we were valuable customers! Please go see Dewayne if you are considering Volvo to meet your transportation needs! Hes outstanding! He also suggests great restaurants to try!

Agnes Ashby

We live 2 hours away from this dealership so I was very hesitant about buying my car from them. However, from the time we stepped into the showroom until the time they delivered my car (and now, even 2 months later!), they have been nothing but helpful, efficient, and prompt. The XC90 is not a hard vehicle to sell because the car sells itself (I am a VOLVO convert now!), but Ron and Dewayne have made this transaction even more pleasant.

Mary B

This is definitely the best dealership group I have EVER dealt with. Honestly, I am amazed at the effort these people go to to put you in the vehicle you want. I have to give a specific shout out to James Munroe of All Star Volvo - you ROCK!! If youre in the market for a vehicle, new or used, be sure to check out All Star first! Highly recommended!

Bettejean Cramer

I am extremely pleased with the service at All Star. I was able to schedule repairs at a time convenient for me. After evaluating the car, they called to discuss the recommended services, giving me honest evaluation about which repairs were necessary and which ones could wait. The car was repaired within a few hours for a reasonable cost.

Claire Shaw

I love, love, love Corey at All Star Volvo. I recently took my car in for a regularly scheduled maintenance check-up. She got me a loaner vehicle and was very efficient in handling the intake and pick-up procedures. Corey is always kind and friendly-she is a delight to deal with! Way to go Corey and the All-Star Service Department!

Yvette Wiltgen

Ive been a customer at this Volvo dealer since the purchase of my first Volvo in 2006. The service department kept it going strong for 250,000 miles. Now , Im on my second Volvo and things are still rolling along happily. My Service Manager helps me in every way she can. You can even get your car serviced on Saturday if needed.

Krishnaswamy Nandakumar

Ever since I bought my Volvo I take it here for service. Reliable, courteous and prompt. Nice waiting area to catch up on work. At one time they had to keep the car for few days to trace an electrical problem that resulted in battery drainage, under warranty. They provided a replacement vehicle.

meme Bebe

I have a 2016 xc60 Customer service is ok ,cleanliness is ok although it appears that they only have two loaner vehicles im not feeling that at all!!!! Makes me wonde hummm ! Loan them to who you think should have a loaner I mean hello I own one !

Cindy Thompson

Will never do business with this place again! It took 7 weeks to get our car back. The staff did not return phone calls in a timely manner or keep me adequately informed on the issues. It is too bad because we have had Volvos for over 30 years.

Bettejean Cramer

My service contact was great about explaining the recommended service options and associated costs. He gave good advice on what was necessary and what could wait and was gracious when I decided not to have some of the optional services done.

mary eymard

My experience was wonderful. I showed up with no appointment but was having a battery issue and the service folks checked it out and told me I needed to replace the battery. A new one was installed and an hour later I was on my way.

Christiane Patterson

I had a great experience purchasing a new Volvo XC90 from All Star Volvo. The car itself is fantastic and I really appreciate that the guys at All Star Volvo made sure that I was able to get exactly the car that I wanted.

Denicia Thompson

The team members at Volvo have made my purchase and service experience extremely pleasant. The level of service has remained consistent from purchasing to service needs. Volvo excels in customer service and satisfaction.