Paretti Jaguar Land Rover Baton Rouge

Category:	Used Car Dealer
Address:	13934 Airline Hwy, Baton Rouge, LA 70817, USA
Phone:	+1 225-756-5247
Site:	jaguarbatonrouge.com
Rating:	4.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 51

Reviews 7

Carlie Pierce

I had my keys stolen from my 2012 land rover evoque. There was a lot of confusion at first between the parts department and service advisors. The parts dept was quoting one price along with saying I just need one key, the service advisor was quoting another price saying I needed two keys. Once this was solved, I had to drive 2 hours from my home to the dealership. Which was not bad, the timing of service was accurate and efficient. I was out of there in a timely manner. Chelsea was my service advisor and she was awesome at making sure I was informed on everything. The technician that I had look at a broken part underneath wasnt very informative. This is why I cant give a complete 5 star. Being new to the land rover vehicles I like to get a little knowledge about my car. Especially when there is a technician around. He did not seem to tell me correct information until I asked him to get under the car and show me. Even then he had to correct himself twice giving me false information. On top of that I was asking what this (broken) part is used for and he simply said I cant tell you all the secrets? I was just trying to be informed about my car.

Brad Miller

Service / Repair is not a great part of owning any car... but the folks at Paretti made my experience a really positive one (LR prices aside) Then, on my second visit, the exact opposite is true. I was given a false diagnosis to jump up the price $900. When I called their hand on it, the problem was solved without the original diagnosis. It was a simple fix and I was not charged; very impressed. However, when I presented another problem I was having, I, and the problem, was dismissed as non-existent. I was actually told there was no problem. I drive this vehicle every day; I know there is a problem. But he wasnt too interested. I have since sold my Range Rover because I do not want to deal with service department that may or may not take my vehicle seriously. Otherwise, this is a nice facility and this episode aside, has good things going for it. The service manager did reach out to me afterward, but its just a little too late for me. My new vehicle is neither Land Rover or Jaguar, both of which I really like.

John Angers jr

I purchased a 2015 Ranger Rover for my wife back in January of this year. As of now, it has 11,769 miles on it. 2 weeks ago, my wife and 2 of her friends were driving it to NOLA down the hwy doing 70 mph when all of a sudden the sunroof exploded!!! Nearly caused a wreck and needless to say scared the living hell out of them. When the dealership was first called by my wife about the indecent, she was advised to call our insurance company. She did, started a claim, etc. When I found out about that, I called and it was then handled completely through the dealership.I shouldnt have made the difference here!!! Upon further investigations into the apparent possible cause of this happening, we found out that there several vehicles that this has happened to besides range rovers. As of now, everything is fixed, but the concern of it happening again is real. Not real sure what precautions to take and was not given any advise or explanation from the dealership!!!

byron peters

I lost my keys to my 2005 jaguar xk8 and wanted to just have one key made but was tell I had to buy two keys had key made then car would not start it was out of gas they the car started then I was told it had a blowed engine they didnt even try to help me I was they didnt have a engine for my jaguar xk8 I ask could I order one and have it shipped to them and they just pass me along to some side engine shop that was trying to take me fast thank God b4 I work offshore I work in car dealership shop for more 25 years and never saw a customer treated the way I was treated like I could not pay to have my car fix I was ask when was I come to get my from the shop without even trying to help from a engine for my jaguar xk8 car was running find b4 I lost my keys I still dont know how the engine got blowed but thanks any way I will get it fix and never bring it back there ever again

Jeremy Spencer

The first available service slot given for my vehicle was over a month out for issues related to poorly functioning InControl Touch Pro and various recalls. When I dropped my vehicle off (a 2017 Jaguar) I was provided with a low end Nissan-not trying to be snobby but I have always been provided a loaner that is at least somewhat equal to my own at other dealers. Turns out a technician could not even get to my vehicle for three days after I dropped it off. At that point parts were ordered for the recall. I had to call to get updates and often times messages were not returned (even one I left for the service manager). My vehicle was at the dealer for a week and a half and I did not receive a call that it was ready (I only found out because I called). Hoping for a better experience next time. Two stars because at least the issues seem to be resolved.

Ronald Turner

Had to bring my vehicle in 3 times to get my rear window to work. Brought my Range Rover Sport in to get rear window and battery fixed third time in 8 days. When I picked it up it had a scratch & dent on fender. I told them it wasnt there before they said it showed a dent before. I told them I checked it before I left and it didnt have scratch or dent below the battery was installed. The manager basically called me a liar. I normally dont write reviews but I thought I would let everyone beware of not letting this happened to you. Manager was rude.Now I have to bring my vehicle to a body shop and will be without a vehicle for at least a week. Any time you go there make sure you have them write down that the vehicle has no scratches or dents in writing. Or it will cost you not counting the time you will be without a vehicle. Hope you have better luck

David Elk

I brought my 2000 Land Rover Discovery to two other local shops (the only other local shops that work on Rovers) and the first shop created more problems than when i brought it in. I brought it to the v-shop to fix what Jeff Cobbs shop messed up and could not fix. And the v-shop couldnt determine what the problem was....said that it might be the ecu. I then brought it home and examined for myself. I narrowed the problem down to the TPS. I replaced it and the problem persist. I then brought it to Paretti. These guys are professional. Oh lord I thought...this is gonna cost and take forever. Jason called the same day---the rover was fixed. Quick, trustworthy, professional service. And when they drove it up for me to leave. they actually washed it. WOW. Great job guys. Thanks.