Pet Valu

Category:	Pet Supply Store
Address:	3735 Palomar Centre Dr #130, Lexington, KY 40513, USA
Phone:	+1 859-368-7158
Site:	us.petvalu.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 6

Reviews 6

Lexie Smith

We walked in this store this morning while waiting for our table and Wild Eggs. My son has been begging for a cat forever and we have just decided recently that we would let him get one. He saw an older kitty from the window and wanted to go in and hold it. When we walked in, I asked the girl that was standing there if he could hold the cat. Mind you, this is a 7year old cat...probably not the kind of cat a lot of people would even consider adopting. She was clearly irritated I even asked. She says," Are you serious about adopting? If not, you arent allowed to hold her." I told her yes I am absolutely serious about adopting but that we would NOT consider adopting from a place that acts this way to potential customers. Clearly they care nothing about customer service or finding good homes for these animals. Wish I had gotten this girls name because she was so rude. She said it is "company policy" to not allow people to hold pets if they arent ready to adopt. Not sure how anyone would know which cat they would want to adopt without at minimum holding the cat first. Pet Valu- you need to step up your customer service training for your employees and teach them how to talk to people and be respectful rather than rude.

Zach Talley

HORRIBLE I was going to get this adorable kitten named Julian and the morning I saw him they werent open so I called as soon as they opened and they said the would put my kitten on hold till I could get there. Then I make one more phone to find out when they close and the best time to come pick him up and when I call oh we are sorry but a family came in and wanted him so they adopted him. LIKE ARE YOU KIDDING ME. JUST DONT GO HERE THE PEOPLE WHO WORK HERE ARE UNTRUSTWORTHY update : we actually ended up getting a cat named kate and we love her and they were much better the 2nd time around and also the store is very high quality.

Chris Abney

Fantastic pet store. They only carry the best stuff! Tons and tons of high quality cat food and litter. I dont have a dog but I can assume all the dog products are just as good as the cat ones!

marcia hurlow

Very good customer service, quick to tell the pros and cons of products, from their own pets experience

Gloria Browning

A bit pricey compared to Incredipet in Lexington. Nice assortment of products.

Superior Deathwatch

Great place! Friendly people and they always are helpful and nice!