Lexington Motorsports

Reviews 4

JA

Jason S

Steer clear of Lexington Motorsports! Here is the letter I have written Honda regarding this service facility. Please read below. August 15, 2016 To Whom It May Concern, I would like to share a very concerning experience that I had with one of your certified dealers/service shops located in Lexington, Kentucky. The name of the shop is Lexington Motorsports, located at 2049 Bryant Rd, Lexington, KY 40509. On August 8, 2016 I brought my CBR250 into this facility to have a punctured rear tire replaced. On August 11, 2016, the shop called stating that the new tire was installed and the bike was ready to be picked up. I rode the bike straight home with no issues and decided to give the bike a quick look over once I returned home. What I found was the chain tension had around 5”-6” of play which is well over the specified free play of 13/16”-1 3/16” listed in the manual. What is even more concerning is that the axle nut was only hand tight, it was never torqued down even close to the 65ft/lbs specified by the Honda service manual. In fact, I was able to unscrew it with my hand. Had the rear wheel shifted or the improperly tightened chain came off of the sprocket, the rear wheel would have locked up easily causing an accident and potential injury. The following day, I spoke with Craig, who is the Service Manager at Lexington Motorsports. He was very apologetic and offered to pick the bike up and take the bike back to the shop to be looked at. Later that day, I received a phone call from the service team advising me that the bike should now be mechanically sound. They verified that the axle nut was only hand tight and stated that they changed the oil as well as lubricated the chain as a courtesy. The bike was then delivered back to my home when the second incident occurred. Apparently, while loading the bike onto the trailer to be delivered back to my home, the transporter neglected to place the bike in gear. While the transporter was unloading, the bike rolled off of the trailer and fell over. This caused extensive damage to the exhaust shield and severely bent the brake lever. These incidents raise several questions on the quality of workmanship at this facility. It is also very concerning that one of your certified service centers was so neglectful in performing service on your product. I would appreciate it if somebody looked into this incident as this obvious case of neglect which could have easily put my life or another in jeopardy. If you have any questions, please feel free to contact me.

---

JO

Joshua McElwain

I brought my 2004 Suzuki GSXR-750 into the shop for a Master Cylinder recall replacement. The woman I spoke to on the phone who was arranging my appointment told me it would be a one day job and that I should be able to drive my bike home in the same day. Upon arrival, the shop manager -- I dont remember his name -- told me that one day was impossible even if they had no other orders to tend to (strike 1). After the proposed timeline -- 4 days I believe -- I called to inquire about my bike and was told that my part was not in and that it would be another week while acknowledging that the part was never ordered and I somehow was shoved to the side (strike 2). Finally, I received a call that my bike was ready for pick up and to come as soon as possible so that I could happily ride my bike again after a month of waiting due to work and school. I arrived at the shop after having knee surgery with my father and a trailer to haul the bike home in. A mechanic promptly rode my bike up into the trailer and said have a nice day -- too quick for my liking. Upon securing my bike in the trailer my father noticed a massive crack in the Speedometer display and quickly alerted me. I looked at it and went back in the shop and asked for the manager, he promptly waved me off and asked one of the girls who normally answers phones to handle it. To her knowledge she told me, the crack was not from them and there was no way it could have happened. After much debate, the manager finally strolled out and claimed his mechanics are the best in Kentucky and that even though the Master Cylinder requires a wrench to be used close to such brittle plastic there is no way the mechanic could have done it. I was called a liar and a fraud by him and told to vacate the premise (strike 3). My father and I asked him to sign a statement saying that he refused to fix the problem that he had caused -- which he would not do -- and that lawyers would be involved. As soon as this was mentioned he changed his story, quickly ordered the replacement part to be delivered to my home address and insisted that I never come back to Lexington Motorsports because he did not want my business. I would think that any company would want any business but unfortunately I will not be shopping here ever again due to lack of customer relation and service.

---

CH

Chad F

I dont normally write reviews but this place was so awful I felt compelled to. Yesterday my wife and I went to Lexington Motorsports to look at side by side UTVs. We looked at a Polaris Ranger 900 XP and a Honda Pioneer-5 1000. We really liked the Pioneer and examined it for probably 20 minutes. Not a single person offered to help us. Two employees walked by with cigarettes in their mouths without saying a word. One of them even stood close by and blew smoke all over me and my wife. We went inside and inquired about further info and a brochure on the Honda only to get a rather curt response from the receptionist that they dont make brochures for them. I really find that hard to believe as every other manufacturer makes brochures, but the worst part was that two salesmen were standing right next to her when we asked about the Pioneer. One was on the phone and the other was texting. Both totally ignored us. I cant believe this place isnt interested in selling a nearly 18k machine to obviously motivated buyers and none of the sales staff is interested in a commission because we were ready to buy. We also walked around inside and browsed at least 5 other machines without a single employee asking us if we needed help. Seriously??? We are going to drive over 100 miles to Ashland this weekend to Fannins. They have been recommended by several friends. Hopefully they will actually have a desire to sell us a machine. I cant imagine they could be any worse than this place.

---

GR

Gregory Eastham

"Lexington Motor Sports Staff (Catina, Brittany, Sarah, James and Michael), Just a note to let you know how I feel about my experience at your dealership. To put things in perspective, I visited about four other dealerships around in Kentucky and Tennessee in search of the 2014 Can Am Spyder S. I was literally surprised at the service and professionalism I experienced at your shop. Catina offered a very competitive price compared to the other places, Brittany offered guidance through the process of learning about the Can Am and the buying process with a smile and confidence. Sarah offered a financing plan unequalled anywhere previously visited. And James was just simply a genius with the systems and specs of the Spyder S. Michael followed up the process at the end and made sure everything was taken care of regarding any final details. I was able to talk and ask questions without being redirected or manipulated by anyone. I was not under any pressure during the whole process to buy, buy, buy like other places, and cant really explain this more except that it gave me the degree of freedom I needed to make an informed decision. With a machine like the Spyder (considering the cost and the complexity), I needed all the above conditions to feel comfortable. Those characteristics mentioned above sold the bike. Folks, thank you for the wonderful experience of a great team at work and may God Bless you all. Gregory Eastham, P.E."

---

---