U.S. Cellular

Category:	Telephone Company
Address:	1805 SE Delaware Ave, Ankeny, IA 50021, USA
Phone:	+1 515-965-9797
Site:	uscellular.com
Rating:	2.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 6

Reviews 10

Elizabeth Dentlinger

WORST SERVICE EVER!!! After putting our name on a 45 minute waiting list, we returned after lunch and then waited about another 45 in the store before being seen. You should have more than 3 employees on a Saturday - especially when the employees were quoted as saying "Saturday through Monday are our busiest days." When we finally got to a representative he was the most condescending representative Ive ever had the displeasure of dealing with. Jaymes repeatedly discredited my husbands knowledge and laughed when I said I was going to follow my husbands advice on which phone to choose. I mean my husband fixes this stuff and all other kinds of technology for a living! Every thing my husband brought up Jaymes discredited - from differences in the phones I was considering to the types of insurance that other locations offered for smart phones. If this wasnt bad enough, Jaymes told me he wasnt able to assist in the setup of my new phone "because the battery is dead." This didnt bother me as my husband has setup his last two phones by himself and also helps make sure my phone is up to date; however, after my husband tried the *228, we discovered Jaymes did absolutely NOTHING. We had to go to another location where the manager (who was able to assist not only us, but two other clients simultaneously well) informed us Jaymes didnt "switch the serial number or do anything." If I wasnt tied to US Cellular through a group plan my business would be gone after my experience with Jaymes and this awful branch.

Darren Smith

Horrible service!! Was in there on Tuesday of this week. There were two associates helping other customers. I was greeted by one of them as I came in the door and was told someone would be right with me. I could hear two other associates in the back room giggling and chatting loudly. After being in the store almost a half hour, a couple came in through the door. They were greeted too. After 5 minutes, one of the associates came out of the backroom and walked right up to the couple and started helping them. Needless to say, I was livid!! I was so pissed, I walked out of the store and immediately called US Cellular Corporate to stage a complaint. I went back in and was finally helped by the girl that greeted me the first time. She acted like she had never seen me! I conducted my business (which was a form needing to be faxed to another US Cellular store in Southern Iowa) and thought all was well. Today, I received a call from the other store that the form had not been sent!! I am now on hold with this store because they cannot find the form. This is how every transaction that I have done with them goes!! It is beyond maddening!! I would have given them a fourth of a star if that was an option!

Vicki Miller

For various reasons I have been in this store an average of once or twice a week for over a month. I have heard that they were bought out and that is why billing is changing and there are so many problems. I am not at all happy with customer service there. The wait is ridiculous, problems dont get solved satisfactory, and I, along with other people have been double billed. I dont blame the staff except that they dont seem too knowledgeable. I have used US. Cellular for 13yrs. I had to get a new contract when I bought my new phone, so I am stuck. When my contract ends, I will be switching to another company. I understand that the problem is corporate, but employees shouldnt be working until they have been properly trained. The company should have informed their customers prior to the change to let us know what was going on. I am a very unhappy customer and know I am not alone.

Tim K

I would prefer rate a negative number of stars as they dont deserve a 0 let alone a 1. Been sitting here waiting to have my military ID verified for over an hour and a half. Plus I did this and waited over an hour 2 months ago. It takes less than a minute to verify. Unfortunately,there was a mistake on their end so I am doing it again in hopes that they dont screw up again causing me to have to repeat this process yet again.

Sarah V

I went into the store to ask about fixing my phone. I walked in there and there were 2 associates with 2 people. Normally I get a greeting this time I did not and ended up waiting for 45 minutes, finally I left because not once did they say anything to me. I understand they were busy but getting a greeting when you walk in shows they noticed that you ate there. I left and went to another location in town.

booboo kitA

I have been in this store 3 times and have had a poor experience everytime. All I want is accessories and have walked out all three times due to no employee available. I waited on average 15-20 minutes per visit. They need one employee to run a cash register. Not four employees trying to diagnose a smart phone ap.

Joel Johnson

Dont waste your time. Our contract with Verizon will soon expire, so I stopped in to get information about US Cellulars cell-phone plans. A lot of staff doing nothing. Stayed about 15 minutes without any service before I left. I guess I will stay with my reliable Verizon service.

Pam Cowan

Ive been in here many times for new phones and service changes. They are always so very knowledgeable and helpful. Theyre also quite popular, so yes, there is usually a bit of a wait, but its always well worth it! I just wish they stayed open later than 7pm on Sat nites.

fitzhoods

this store has some of the worst customer service iv ever experienced. I bought a new phone and it broke 8 days latter and they said there was nothing they could do. they were very rude and very unhelpful.

Jo Ostring

Very poor Customer service.