Verizon Authorized Retailer - Wireless Zone

Category:	Cell Phone Store
Address:	9420 Dunkirk Ln N, Maple Grove, MN 55311, USA
Phone:	+1 763-424-9660
Site:	wirelesszone.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 8

Reviews 29

Chris Sivanich

Went in to activate and transfer service to a new phone, a fairly simple task. The employee (who never introduced himself) initially helped, then walked across the store without warning to take a call. After coming back, he transfered the contacts from the old phone and "activated" the new one, while badgering myself into buying a case, saying it was basically mandatory for my phone (iPhone 5). I told him I would get one another time, and he continued to tell me I should right now. Seemingly quickly, everything was done and I left, only to find out that not only was my new phone NOT activated, the old one was STILL activated. Unbelievable, he didnt even check his "work" before sending me on my way. Bottom line: if you want decent service, or to be treated like a customer who matters to the employees, avoid this place like the plague. They can be certain I will not be returning soon. Update 4 years later: went in today to get help transferring my number off of Verizon. First employee who helped me was in street clothes and appeared very unprofessional. As I received help from the first, another employee (who seemingly had no idea how to correctly wear a tie) approached and began to upsell the remaining lines on the account. After telling him I was not interested, he asked why I was leaving Verizon then immediately started talking down my new service (GoogleFi), saying it took someone he knew 11 days to transfer his number, despite my research never finding such a long transfer time. It seemed as though he was trying to push me away from the new service. I have once again made a huge mistake coming to this store. I cant wait to never deal with Verizon-associated stores like this again.

Louise Middendorf

I visited the store 10/23/13 around 4:30 PM. I am new to iphones and needed help to figure out what I turned off or on my phone (found out later it was the do not disturb button). I explained the problem: calls going right to voicemail. The person at the store did not even look at my phone and told me "its an Apple software problem and you need to take it to them." I took it to another Verizon Premium location only have them look at it and they diagnosed the problem and I was on my merry way. I do not ever intend to visit this store again as it appears they only are interested in making the sale, not servicing their products!

Kathleen Felix

My experience in dealing with the Dunkirk Maple Grove Verizon store or its owner as follows: I own a Blackberry Classic & Brent Peterson (the owner) was above board in helping me transfer one failed Blackberry to a new one. Yes, these Blackberries are seldom seen and Brent was most patient and could teach customer service in the U of M. He was helping me as others entered the store - he greeted them and continued to help me - but never forgetting whom was first (me), & them second etc... It is very rare to see these days that level of professional service - thank you Brent.

Marie Dockter

Went in just after christmas to purchase a new iPhone 5, and the man that helped me, Jason, was very helpful and really knew what he was talking about. Got all my contacts and what not transfered over and the phone activated with no problems at all. The whole atmosphere was calm and under control...which can be hard to find around the holidays! Needless to say, I will be going back to see these guys.

Julie Panaro

When our contract was up and we needed new phones we went straight back to see Jeff at Verizon off 93rd st because of the amazing service we received 2 years ago. This visit was no different and Jeff helped us to get everything we needed and then some :) Jeff is kind and courteous and a true professional, thank you Jeff for a great experience!

Stephanie Bresser

Loved our experience! This is our second time back in and both times working with Jeff. He is amazing and super friendly. He knows his stuff and always tries to give you the best deal. I highly recommended working with him and visiting this store if you need anything done with your phone :) five stars for sure!!!

Genet Frizell

Alissa is AWESOME, very friendly, patient & knowledgeable! We were so fortunate to get her on our second return for new phones after 5 months. She was so sweet with my sons first phone! She walked us through every step and answered all of our questions! THANK U for a fabulous experience!!!

Rebecca Heitman

Never knew this store was here. Stopped in and got myself and son phones. Also got a awesome tablet. If your looking for a awesome Verizon store I would definitely stop in here and ask for Jeff he knows the business well and will steer you in the right direction.

Kelly Simi

I came in to this verizon today on a emergency basis needing a phone. Angela WENT ABOVE AND BEYOND to help me. She was kind, compassionate to the situation and got me what I needed and on my way asap. What a blessing!

Gball 763

They were fast and friendly. Went out of their way to accommodate me, after telling me on the phone they had an offer that turned out to be over already. Upon my arrival they honored it anyway, Thanks Guys!

Sharon Potter

Maple Grove store personnel was extremely helpful...knowledable. professional. Combined all the right aspects of customer service into my visit. Very nice interaction. Highly recommend them.

Mitch Schulte

Angela was extremely helpful with 2 fliphone users. She made us less stressed than anticipated. She also reviewed our contract and made appropriate changes. Angela is awesome!

diane Martineau

I received excellent service from Angie at the maple grove store. She was very very helpful and showed me a lot of things that I didnt know how to do. Very patient.

Ashley Karnowski

Jeff is awesome! He was so helpful and patient with all my questions and concerns and I left a very happy customer! Will be back next time I need a new phone.

K Rose

Jeff is the best! Super fun and personable when getting everything set up. Worked with him twice now, no problems.

Alex Elzufon

Dominique thoroughly helped me with setting up my new phone and getting the right case and screen protector.

Mary Beth Johnson

Jeff was extremely helpful in getting my new phone set up and with any questions I had. He totally rocked.

Laurie Venter

The gentleman was very knowledgeable. He was a great salesman. He also is very fast. Very friendly too.

karen hill

Jeff is awesome, He explained everything in plan simple terms & saved us $ on our existing plan!

Julie Rannetsberger

Angie was amazing! She was extremely helpful and very patient! Loved her!!!!