Silver Auto Sales

Reviews 3

MA

Marat Kulakhmetov

I originally had a bad experience with this business and posted a negative review. The manager, Joe, from Silver Auto saw it and contacted me immediately. He apologized for how the sales person behaved and reimbursed all expenses that I incurred by driving to them and inspecting the car. Personally, I still would not buy a car from them but I think Joe seemed like a reasonable manager and Im less frustrated now than I originally was. You can find my original review below to find out why I was originally frustrated: I found a Hyundai Genesis Coupe at Silver auto that was reasonably priced so I called them up to confirm that it is available and to ask if it has any problems. Mike said that the car was in good condition "as far as he knew." I told him that I had to drive 2h to their dealership so I wanted all facts up front but he said that the car was fine. When I arrived, the coupe looked fine from outside, besides minor dings, which can be expected. I asked Mike to see the inspection report that Silver Auto performed when they got the car but he said that he could not give that to me but that report exists. This got me suspicious. Before he let me take the car to a mechanic he made me sign paperwork that said I could not negotiate price based on mechanics assessment. Do dealerships do that? Here I asked him again if he knew of anything wrong with the car and he said it was just fine. As I kept asking more questions Mike kept getting more defensive. I took the car to the Hyundai dealership to get it inspected and when they lifted the car we found out that it was in a severe crash. The car had cracked brackets, dripping engine fluids, bent bars, missing engine covers, bent wheels, etc. The car was fixed to hide the damage from the outside but it was fixed not up to spec. It would cost $5,000+ to get it fixed correctly based on visual damage but the mechanic said that it may cost well over $10,000 if they discover in further inspection. Mike from Silver Auto PURPOSELY HID SERIOUS DAMAGE from me. He tried to sell me a broken car for $18,500 but in the end he wasted my 6 h and $60 for a car inspection. [THIS WAS LATER REIMBURSED BY SILVER AUTO] When I confronted Mike, he told me that he was not aware of the damage. How? He confessed that they replaced and repainted the bumper so they must have seen the damage under the car. The issues with the car became obvious to me because Im a mechanical engineer but Im afraid that poor families without a technical understanding of cars may not easily detect problems and spend money on something that will break down quickly. Please make sure you have a mechanic inspect the car you are interested in before you buy it. Again, I did not enjoy my interaction with Mike, the salesperson, but the manager, Joe, later apologized for my poor experience and reimbursed me for all of my expenses and lost time.

SH

shaun kelly

First I would like to start off this post with a big Thankyou to Zach , and both Mike`s for keep me well entertained while I was sitting in the lobby in limbo for two hours. I called on this car which they had some interest in from a wholesaler , but they said there was no money down to come down and drive it. I made sure to let them know that I was driving an hour plus in city traffic , and they said no problem. Upon arrival Im welcomed back to Silver Auto Sales with open arms. Yes, Im a repeat customer and once Zac took a photocopy of my license, I was out the door test driving the car all by myself. Made the usual safety and mechanical checks . GREAT CAR !! On my way back to the dealership I contacted my banker and was just waiting for the details on where the money needed to go. Mike was waiting at the door for me when I came back and asked the usual questions. From there he started filling out the paperwork to get the deal done. That is when the experience took a turn for the worse. Mike had gotten up from the desk and was speaking to another salesman. At this point I took a call from my banker , asking again how we are getting this deal done. I told him I was just waiting for the bill of sale and that it would not be much longer. I walked back in to the showroom and sat down and waited and waited and waited. After 43 minutes the GM came out and said he just squeezed the wholesaler and sold the car. So I sat there waiting for 45 minutes buying them time so yhey can pull the oldest used car salesman trick in the book. That one is gone , but we have another car here for you to look at. All and all Silver Auto Sales used to be a great place to buy a car from. I believe the GM I was talking too was the owners son. It goes to show why most successful people sell the business on the way out and just give the kids the money. Old story of hard working guy builds a very successful business and the children (Joey the GM ) take it over and run it into the ground. The kicker in the end is he gives me the keys to another car to test drive , inside of the vechile was disgusting, butd crap on the front window, and the check engine light was blinking. Un conclusion , Silver Auto Sales is pretty much exactly what they say it is. A used car dealership now run by a entitled son that is slowly but surely being run into the ground. Thanks for your time .

AL

All Source

I am a lawyer that was engaged to look into a matter that is confidential at this point because litigation is pending, but i felt compelled to share some facts with you, the potential buyer.. In a recorded call with the manager, Chris, aiming to resolve the matter amicably, I asked him seven questions directly related to his interaction with one customer in one transaction. He lied about virtually everything that we discussed While this call and the person mentioned earlier is my client, I am still bound ethically to remain objective. What is apparent about Chris is that he lies to make himself look better in the eyes of others, he lies to create the appearance that he s a law-abiding and civically conscious person and he lies to cover himself when he breaks the law. He also appears to lie when there is nothing to be gained by lying, which could indicate that he is a pathological liar. I am not sure how this man has a job because he is as shady and corrupt as any person I can recall. We all make mistakes (Chris would likely say that he doesnt make mistakes and never has if asked), and most of us ecome better people as a result of learning from these mistakes. Chris would have a hard time with this one" it was clear that he is no good because ewen confronted with the truth and without even being admonished for his dishonesty, he does something confounding - he plays like the ostrich, buries his head in the sand and appears to hope everything will just go away. He then ignores it like it never happened which is perplexing to say the least. Luckily, in America, people like this can be held accountable for their actions in court. My client is seeking zero monetary compensation; he is petitioning for administrative dissolution of the business via a court order. Basically he is paying out of pocket to shut the place down so that you do not become one of its victims. Pass the word along that Silver Auto Sales should pack up its show and head on out of Salem.