Continental Nissan

Reviews 3

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Dona Hoch

Can I give a 0 star?? Of course not okay, these guys deserve 0 stars. 1- I was told my car will be done in two days after the insurance company approves it, it was not done till one full week after (not including the two days) which made it total of 12 days and it was never communicated to me. 2- i had to wait for the driver for over 50mins by the car rental company (coz I needed to rent a car) till he arrived with the car. He was supposed to be there at 5pm, I called at 4, when i was told he left 5mins ago, at 5:45pm, I called again and they told me "he left 30mins ago". Lying to your customers is the worst. 3- the car was terribly dirty from inside and outside that I have never seen my car that dirty before (as if it came out of a battle).. 4- the funniest part, there was NO GAS IN MY CAR! Like my car usually shows you how many miles you can still drive in it (5, 10, etc.). Well when my car doesnt show a number that means YOU ARE SCREWED!! Like even if I wanted to find the nearest gas station, I might not even be able to get there! 5- No receipt! I have never seen a service done without a detailed receipt of all the work that was done on the car. I had to remind the driver to give me the receipt and it was the only the total amount that I had paid. NO DETAILED RECEIPT! Its worth mentioning that I got a phone call from the customer service (i guess as a survey) to follow up the next day and get my feedback but too bad for these guys it was too late for them to fix anything.! Very not recommended. Update: 10/02/2016 The lady who called me from a Nissan for a survey was super kind and expressed her apology for my experience and asked to let her know if they can do anything for me in the future and her name was Lynn Davidson. Sure enough, I had issues with my car 3weeks after the fix and called them to inform them that they will need to take it back to take a look. Surprisingly - and I guess I shouldve not be - they told me that Im going to need to pay for the fee of the rental car!!! Like not only the provided a bad service and bad job, they dont shame to charge me again for the rental car fees! I called Lynn and left a voice msg, she didnt even bother calling back!! Asked Paul (the guy responsible for my car) to transfer me to her, he came back with "she is busy with other customer but she said the best we can do for you is giving you two days rental car but we cant tell you how long the car will need to stay here so basically youre responsible for the rest!!) she NEVER called back (I guess shes just the same as the rest) or followed up!! I ended up taking it to my dealership (Nissan in Niles, these guys are awesome). Hope I will never have to deal with these guys again!!

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Ruth Gudino

I wanted to share my experience not only with Continental Nissan (five stars) but with Gerald Nissan of Naperville (HORRIBLE, NO STARS). I was in the market for a new 2016 Nissan Murano and began my search on TruCar. TruCar gave me several prices with Gerald Nissan of Naperville being the lowest by $1500. So I decided to go and purchase my new Murano from Gerald on Wednesday, August 24. My family who was visiting from out of town went with me. When we entered the dealership, there was no salesmen to be found. We walked to the back of the showroom and found a group of them chit chatting. The sales manager, Yasser Ibrahim approached us and I informed him of the specific Murano with a stock number that I wished to see. Keep in mind I had already spoken to Karen in internet sales and got the stock number from her and asked her to get the car ready for a test drive 30 minutes earlier. Mr. Ibrahim not only wasted my time but treated me horribly. The bottom line: He claimed that they could not find a 2016 Pearl Platinum Murano to show me when at least three were listed in his inventory. I was stunned and walked out of the showroom after waiting for about 45 minutes. Mr. Ibrahim had several people looking. YA RIGHT!!!!!. The next day, Thursday, August 25, we left a message for Anthony Miceli, the general sales manager and Deen Collins, the operating partner. To date, no return call from either one. SHOCKER!!!!! I would not recommend Gerald Nissan to anyone. I felt like a bait and switch and since they did not want to deal with the TruCar price quote they gave me he run around. Wasted time and energy. On the contrary, we contacted Continental Nissan in Countryside and spoke with Pat Bobko, the General Sales Manager. What a difference. Honesty, informative and accommodating. We drove immediately over to Continental and were met at the door by Dick Barker, our salesperson. Dick had two 2016 Pearl Platinum Muranos ready for me to test drive. WHAT A DIFFERENCE in customer service. I was ready to buy my new Murano simply based on the manner in which I was treated. Needless to say, between Pat Bobko, Dick Barker and Nick Frominos, the Finance Manager working together I got a great price for a great car. What TEAMWORK and willingness to work with the customer to their satisfaction. I would HIGHLY recommend Continental Nissan to anyone looking for a new Nissan. They were great, friendly, accommodating and bent over backwards to meet my needs. THANK YOU AGAIN for everything. Pat, Dick and Nick, you guys were great and I look forward to coming by and saying hello when I get my new 2016 Murano serviced.

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Kevin Dehlin

Things started off bad and got worse. Dont bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did give the okay to do the work, it seems they rushed the job upon completion the car was dripping oil because the under carriage was not properly cleaned. I had the car serviced on Saturday and returned it the following Wednesday night for them to recheck the leak. Did not hear from them at all on Thursday and I had to call 4 different times on Friday and was promised a return call to never receive one. I finally call the General Manager and Mike Connolly and had to get him involved he stated that Linda the Service Manager would contact me within 10 minutes after 15 minutes I had to call Mike back. They had my car Wednesday night and all day Thursday and at 1:00 pm on Friday they still had not looked at it. After they finally looked at it was determined that the leak had been fixed but the under carriage rails had not been cleaned off. So I was without my car for 3 days I find this totally unacceptable. Linda asked what she could do for me I felt that an adjustment in the labor charged under the original repair was in order but she said she could not do that but would have my car washed for me. Not a big deal since part of purchasing a car from this dealership is free car washes. I guess not having use of my car for three days not to mention the oil I had to clean up off of my newly paved driveway should not be anything that I should be upset about after all I did get my free car wash. So much for the 100% satisfaction guarantee. To add to the insult to all of this I needed to pick the car up by 6:00 pm because they close earlier on Friday night, I asked if they could leave the keys with the new car cashier and Linda stated that she could not. She did offer to have my car dropped off which was nice but even screwed that up. She state the drivers were on the way so I had my wife go to the house to be there when the car was dropped off two and half hours later they dropped it off the dealership is mere 20 - 30 minutes away. It just so happened that when this was going on that we were car shopping for a new car for my wife given our current state of service or lack there of we did not even consider this dealership or Nissan, we purchased a car from a Acura dealership. I will not be bringing my car back here for service and will make sure to let other know of the lack of customer service this dealership has.