T-Mobile

Category:	Cell Phone Store
Address:	2685 Mannheim Rd, Des Plaines, IL 60018, USA
Phone:	+1 847-296-6688
Site:	t-mobile.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 8

Reviews 13

Kathy Tullio

I like T-mobile and these guys were "nice", but ugh it was a terrible experience. I went in to ask questions about my bill. Was pressured to upgrade my phone. I told them I did not have time for that now. They went on about how fast they could transfer from phone to phone especially with a Samsung -- "120 seconds it will be done and you wont lose anything" Not that I believe that time frame, but fine do it. Over an hour and 15 minutes later, no apps, lost data (app specific data), lost connections (blue tooth), lost features on my data plan, and over an hour late back to the office. Ive spent hours finishing my "easy" transfer and Im still not done. Based on what they guy was doing, I could tell he knew how to do it, so that leaves me to believe they are just slimy sales people. Go elsewhere.

Adam Witek

5 stars. Went it to exchange a SIM card since I got a new phone. Customer service was outstanding. Not only did the friendly and professional employees confirm that the SIM card was in stock when I called ahead, they also made sure that I knew the exact location of the store. Upon arriving, I was greeted by one employee that was already assisting another customer. Another greeted me and asked if I needed assistance. I said that I needed to exchange a SIM card, and he said that he remembered me calling and already had it at the checkout counter. The entire process, including verification that the phone can place and receive calls, was extremely fast. 5 stars.

Steve Vaughan

T-Mobile is definitely the most bang for your buck for a wireless service. Fortunately for me, this is our local T-Mobile store - every time Ive been in this store Ive received outstanding customer service. Not only are they polite and friendly, theyre incredibly helpful in answering other questions you might have about your phone, back-up for your photos, etc. Theyve always gone out of their way to help when transferring phones, SIM cards, etc. Highly recommended!

isaias bovio

the worst ! people have no idea what they are doing here, the system falls every 2 minutes.. my wife and I spend like 3 hours trying to transfer from Verizon to tmobile and got screwed paying $600 dollars to Verizon 2 months later cause of their incompetence.. please if you must assist here make sure your ask all the questions you can to avoid this happen to you

josephine n

A nice environment. Everyone there has a good vibe and lots of positivity when helping a client. Big shout out to Traci, such a wonderful employee. All in all, everybody there is great!

Ryan Carranza

Awesome customer service and great deals. Szymon helped me save a bunch of money by switching from Verizon and I definitely will recommend this place all my friends and family!!

Jared Lara-Harvey

When they did bother to try to help they gave me info that was contradicted when I called customer service.

Josh Pansera

Get place! Ask for "Fatman" hes awesome!!! This guy knows his stuff about phone.

Rob Miller

Helpful and usually not so busy that you have to wait.

Timothy Winkler

Nice sales staff. Way to go Ruben!

Liz Rodriguez

Nice people and always helpful.

Peter LaLonde

Hahahahah. What a joke