Verizon

Reviews 7

MI

Michelle Kramer

I thought I had great service and was so happy until I visited a Verizon corporate store and learned that Sam at this franchise lied to me on so many levels and overcharged me by at least $250 if not more. First, he claimed that there was a $250 down payment on new phones and the corporate store let me know I had been lied to. There is no down payment unless your account is in bad standing. The $250 down payment consisted of charges for the "free accessories" he so generously offered me. He said, "Dont worry how it shows up on the receipt, its correct on the account." I looked on the account and the $250 hadnt been taken off of the price of the phone - which was incredibly inflated at $867 for the Samsung S6 Edge+ when the S7s were already out and HUNDREDS of dollars cheaper through Verizon. According to the corporate store, hes been doing this for a while and their staff has driven down to this store and has told them to stop. He also claimed he was giving me a deal on the activation fee and only charged me $20 instead of $40. Spoiler: the activation fee is always $20 for an upgrade. When I returned and confronted him, he simply processed my return in under 5 mins. It was such a hassle and disappointment. I like to use local stores, but I will never use this one again and, for your sake, I hope you dont either.

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Stephen Appel

We signed up for our plan at this store two years ago. On that visit, we worked with really helpful staff and left very satisfied with a new plan and two new phones. Yesterday (Feb 2017), we visited the store and had a very different experience. We were hoping to move up an upgrade on one of our phones because the phone hadnt been charging. They werent able to move up the upgrade, but thats not the reason for my two star review. After talking to "his boss", the person at the counter tried to sell us one of "his phones." He went into the back and brought out some used phones that he was selling personally, insisting that we could buy one of his phones and use it until our upgrade period. I asked him and he confirmed that he was selling these phones himself, not in any official capacity from Verizon. He said we would need to buy the phones with cash. Now I have no problem with selling phones with cash, but doing it behind the counter of a Verizon authorized retailer is pretty sketchy. He made no mention of Verizon Certified Pre-Owned phones and tried to get us to buy phones from him instead. Incredibly unprofessional. So, visit this place if youre trying to make shady deals under the counter not if youre trying to interact with a respectable business.

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Evita Sauceda

Came in to upgrade my phone and informed them that I was interested in the iPhone 6s and spoke to Carly. She tried to convince me that non-iphones were better and after declining and still wanting to go with the iPhone, Carly informed me that it would be a $300 to $400 down payment on it without even checking if I was eligible for any other options. I called Verizon and they said that it would be a $40 down payment and that the clerk gave me the wrong information. When I called back to speak to Carly and inform her that Verizon gave me a different story than hers, she said "my information is not wrong, thats just our store policy." Im gonna assume that she doesnt make commission off of iPhone products so its understandable that she would try to sell me a different phone (gotta pay the bills somehow) but I would recommend that if you are a licensed Verizon Wireless dealer that you do not sell iPhones if youre going to lie. Ive been there before and the other employees are pleasant but Carly is just not. She was very unwelcoming and seemed disinterested in helping me. I hope she does better with other customers than she has been with me.

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Moreen Gilly

Fantastic! I live in Whitefish Bay, WI, but I went to the East Side Store because the customer service at the Verizon in Bayshore Mall is horrible! The representatives that assisted me at this store were awesome! they have the best customer service Ive ever come across in any Verizon Store. I have shopped the Verizon store at Mayfair Mall: horrible experience! Bayshore: horrible experience! I have shopped both these stores numerous times. The experience and customer service was so bad, I wanted to switch back to AT&T. The only reason I didnt: AT&T doesnt have good service in Whitefish Bay; too many dropped calls. Now, I will drive out of my way to the Verizon Store on the East Side. I will not let anyone else assist me. There were so polite and knowledgeable and took the time to explain the differences on phones, IPads and anything else that they sale. I have never met better sales people and I have been in sales a long time. Customer Service is very important and that is what keeps me coming back to certain stores. From here on out I will go to the East Side Verizon Store to do anything regarding my account.

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Mike scott

I asked for a quote and they said I would need a down payment for my phone, when I called Verizon they said I didnt need a down payment. I described the deal and they said it sounds like a scam to get money out of me.I asked them if the monthly payments were quoted right and they said it was much higher than normal. STAY AWAY! Plus the ginger guy was uptight and smelled like alcohol! there is something wrong with these people. Went to Bayshore and was offered a much better deal. Plus the phone boxes were much cleaner at Bayshore, I think this store was trying to pass off a used phone as new. AVOID AVOID AVOID. If the owner reads this you should be disappointed in your existence. Response to owner: You are selling phones for almost $200 above online and corporate prices. Your prices are not the same and your business is a scam! you are blatantly lying or just plain ignorant. After quick research of fakes reviews on google it seems like your business reviews have questionable entries. Everybody stay away! Theyre most likely posting fake reviews!

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Ken Kniech

DO NOT GO THIS STORE - DO NOT DO BUSINESS WITH "CELL VISION" The customer service here is horrible. All I wanted to do was look at a Samsung S6 - but the punk-turd "helping" me wouldnt even show me a phone unless he accessed my account. He was very rude and adamantly refused to help and then starting asking me personal info "needed to reset my account so he could access it". I wasnt giving this creep any of my personal or account info whatsoever. I left the store and called Verizon directly to let them know what happened. That is when I learned that this store (Cell Vision) is NOT a Verizon corporate store. Verizon customer service called the store, spoke to the manager and the manager promised Verizon Customer service he would call me to apologize and make amends. Two weeks have passed, no call and so my poor experience is posted for everyone to see. Stay away from this "vendor" - only go to Verizon CORPORATE STORES. DO NOT GO THIS STORE - DO NOT DO BUSINESS WITH "CELL VISION"

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john doe

This is why you shouldnt go to verizon. This was my original post: Its awesome when your phone company charges you twice, putting you in the negative and when you ask the rep if its going to take 3 days to fix they say no... Well Im on day three of not being able to buy groceries, or bus passes for work or anything else I need. After ten years of horrible customer service this is the final straw as to why Im going to T mobile.-- After talking to more than 4 people on the phone and a sorry attempt of Verizon FB saying "PM us we dont want to see you go" this is what I found out: I was charged twice because I said Id pay on the 21st and when paid verizon two days earlier cuz I got paid early that didnt cancel the scheduled payment. So because of this (it being my fault of course) they cant guarantee they will pay back the overdraft fee that occurred. So I cant really imagine why Id want to stay with a company that doesnt look out for their customers.

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