T-Mobile

Category:	Cell Phone Store
Address:	180 Woodstock Square Ave #920, Woodstock, GA 30189, USA
Phone:	+1 678-445-3701
Site:	t-mobile.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 11

Reviews 15

Shane J

Came into T-mobile store for help with pre-paid plan. Problem: T-mobile automatically reduces the $50 prepaid plan from unlimited calling to 400 minute plan after 90 days of no usage. A text message is sent to the phone to notify the user of the plan change. If you call in to activate your phone after this without seeing the random text message on a phone that has been off for more than 90 days, you get the 400 minute plan. Also, T-mobile automated service does not tell you what plan you are getting before you pay $50, this is the main problem!!! T-mobile has created a perfect plan to steal customers money and anger them with this policy. Representatives at the T-mobile stores are unhelpful to rectify the problems, Eric will only say "$50 for 460 minutes is a great plan". Its not unlimited, and its selling lies. Only T-mobile Customer service (Dial 611) can rectify the problem. I paid $100 and got less than 800 minutes with less than 20 text messages before I realized what happened, and after talking to T-mobile customer service representatives and elevating this to a supervisor they gave me 10 days of unlimited calls without extra charges. I should have gotten 2 months of unlimited service. T-mobile = Bad policies to steal your money.

John Nacinovich

I have been to this location a couple of times to get a new phone or if I had an issue with my T-Mobile account and I have always received excellent customer service here. The employees take the time with each customer to explain the plans and my observations show that they treat everyone from the novice to the expert user with the same care.

Diana Carrillo Pardo

Horrible service. They made you feel like if you owe them. They talk on their personal cellphones while serving you, ill never ever return to that store. I now use the one on Townlake, great Customer service.

Kenny Baldwin

It was a bit chaotic when I visited, and took quite a while to upgrade my phone. The person I worked with was friendly and helpful, but needed more help to deal with the line of people needing service.

JUSTICE RSRL

I love this place its the best T-Mobile store around! Great customer service and very knowledgeable. I recommend everyone to go to this specific location.

Tony Bystrika

Sometimes it could take a while to get help, but for most part, these guys are helpful and attentive.

Krysia Lobo

Very helpful and friendly staff, brandon was great helping me get exactly what I needed

Tyler Cook

Great staff that is always quick to help. Can be a little bit of a wait at times.

XPilotSimPro

long wait they dont honor their advertised deals stay away from this place

Ken Schirrmacher

Good help, knowledgeable people. Will go back again if I need to!

Nina Dofflemyer

Weve always had great service here. 6 years running.