T-Mobile

Category:	Cell Phone Store
Address:	3240 S Cobb Dr SE #1900, Smyrna, GA 30080, USA
Phone:	+1 770-433-8426
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 13

Reviews 21

Tag Team Studios

They have a new staff since when I first signed up. The staff as of January is rude and also not informed of the services that T-Mobile offer. A simple hello welcome to T-Mobile would have been acceptable when you walk in. They are there to sell products and not inform you of what is best, for you the customer. They were more concerned with their pizza order from Dominoes Pizza and the extra toppings instead of getting my purchase correct that I had to get refunded. If I would not have called the customer service while I was there , I would been at my bank getting a blank check for a refund. Where do they do that at? I would never go back there as long as this "new" staff is there,

Chris Gabriel

Up until I interacted with this location I had a positive impression of T-Mobile. I needed to return a cellspot device and brought it here but left totally frustrated. T-Mobile had neglected to send me the packaging I needed to return the cellspot to their central office but indicated I could return it to any T-Mobile store. When I brought the device here the employee told me he couldnt accept it without complete packaging. This was not indicated in the messages I received from T-Mobile corporate. This is a total disconnect between the store and corporate office and wasted my time.

Jose Moctezuma

Employees dont know much and everytime I go they always "accidently overcharge" and literally lie about being unable print to avoid giving you a receipt. Not a one time or two time incident. Its alarming and avoiding this place for any bill payments. Do believe T-mobile should investigate this franchise. Do not recomend and and advise avoiding.

Megan Whelan

The customer service at this store far exceeded my expectations! T-Mobile is the best! I was having trouble sending/receiving text messages & visited this store for some help. Edgar spent 45 minutes trouble-shooting the issue on my phone and, as a result, I was able to identify the issue and solve it. I highly recommend visiting this store.

Niya Datye

My husband and I were thinking about switching to tmobile. However, when we walked into the store it was quite obvious that the sales associates could not have cared less about our business. My husband and I decided that it was too much money to spend at a location that didnt care about our business.

J S Smith

Walked in the door at 5:15p with money in hand to give them for new phone. Girl in the store told me they could sell me a phone but I would need to come back the next day because they close at 6p and it might take longer than the remaining time to set it up. Really?

Loranda Parcel

They changed from an English store to all Hispanic saying that they are catering more to the Latinos because the are more in the area. I believe that it should still be in English we are in America not a Spanish speaking country. Just my opinion.

Leonel Gomez

Porque me ayudaron a remplazar el teléfono lomas pronto que yo esperaba

Grecia Montes De Oca

I love coming to this Tmobile location. All the times Ive had to come in, I leave with solutions or helpful advice. Awesome team!!

cute babe

this t mobile is trash. long wait time just to pay my bill. the girls dont know what theyre doing.

Ujval Rajput

Employees dont know their own company policies. Went to AT&T and it was a great experience there.

Paula Brower-Megginson

The staff go above and beyond the call of duty to assist you with what need.

Osvaldo Matamoros

Customer service is great, always friendly. To the point and informative