Hennessy Honda of Woodstock

Reviews 3

CH

Charles Swann III

We moved to the area almost a year ago from Charlotte and absolutely loved the dealer/service department we had in Charlotte. This dealers service department is TERRIBLE. You know that feeling, when you go some place and deal with people that are going to take advantage of you. I kept going over the last year for oil changes and rotations but still just not loving the experience. Very inflexible about a lot of things, 2 instances: First, I brought my vehicle in for service and while waiting I found a coupon on the website. I went to the service advisor to ask about it and she insisted it had to be printed out to get the discount. Really printed out it is 2017. She went to lunch when my car was done and another advisor checked me out and I brought it up again and he gave me the discount and printed the coupon to go with it. Seems like someone didnt want any discount off of there commission for the service write up. Secondly, I had my vehicle serviced a few weeks ago printed coupons in hand and I was told at the conclusion of this appointment my rack and pinion needed to be replaced. I called to schedule an appointment for today a 7:00AM 04/21/2017 the service advisor I scheduled with was not there this morning and low and behold the lady that would not give me the discount was the one to help me this morning because out of 4 service advisors she was the only one to look up from her terminal and sat in front of the one I was intended to see (FYI none of them had customers at the time and none were on the phone). I have a disability (constant uncontrollable VERTIGO) and am unable to drive so my wife drives me everywhere with our 3 little girls. They were going to give me a loaner van to use and I asked this lady if we could get the loaner going outside the service bay (so I didnt block it up removing car seats and such) so we could mover over the 3 car seats with out to much hassle. She told me NO that we had to bring our van into service unload and wait for the loaner to be processed which meant hauling car seats around and waiting for the loaner. I simply asked why we couldnt do it right outside in a parking space and pull the loaner right up next to my van to make it easier to install all 3. She said well we just dont do it that way sorry. I told them I was leaving and they lost out on a $2000 service. The lady I scheduled with did call me back and apologized and said that my request was not out of line and she would have happily obliged. Now come to find out they were taking advantage of me anyway the rack isnt leaking at all. Just flat LIED!!! Boy did I dodge a bullet. caveat emptor (buyer beware)!!! So to summarize terrible Customer Service, Not flexible at all and they lied to get and expensive service. Be warned!!!

AS

Ashley Griffin

I have been going to this dealership to service my 2012 CR-Z that I bought in 2015. It has been regularly maintained with this dealership for the last year and half. On my last oil change I was advised that I am due for my 50k mile inspection. I made an appointment with Diana, and called to confirm pricing details. She quotes me approximately $180, which seemed appropriate. Fast forward to when I arrive at the dealership yesterday morning, she informs me that its going to be over $500. I referenced the amount she told me before and she went on to say something like, "We dont know if its have had a 35k mile, and now its due for the 60k mile." (NONE of this came up over the phone, just a day previously) The gist of what she was trying to say seemed to be that it requires a lot more work than originally anticipated, all of a sudden, for no reason that I could understand. I dont know how this changed as she had all of the same information about my car when I called before. I asked her to cut it down to all services that would be absolutely essential, and she quoted the same price. So basically I paid over $500 to have an inspection done and my car is absolutely fine. It came back with 3 minor mentions, all of which were not even remotely urgent in nature. (One included an 8 dollar piece to better secure my battery.) In addition to this, I had an airbag recalled that needed to be replaced as well. While I feel they didnt charge me for the replacement part, I do feel that they charged me for the labor, which is expensive at approximately $90/ hour. My thought is that they quoted me the price for the individual services, and failed to include the price of potential labor. I dont know much about cars at all other than you need to take care of them to last, which is why I agreed to pay the amount. I learned a valuable lesson because of my ignorance. My advice to anyone servicing their car here: Dont. Call Tires plus or an independent you can trust that can do all of the basic maintenance. If you ask, these guys will also tell you if something more important is up with your car, and at that point you can decide if you want to return to the dealership for them to address that on specific problem. If pricing had been transparent, I wouldnt be so upset. But dont tell me its going to be less than $200 just to trap me with a $500 bill after I show up at 8AM in person to your dealership.

SA

sabine hill

Horrible experience at Honda. The service people are rude and unethical. I would never buy a car from here again or take my car in for service here. I highly recommend going else where. I took my car into Honda on Friday because my airbag was recall. On Saturday they called and said that my car was ready to be picked up but after they install the new inflator, my airbag light came on. Indicating that if I got into a wreck my airbag may not deploy. Now they want me to pay $65 to diagnose the problem. But my airbag light was never on when I drop my car off so why should I have to pay $65?.Kevin was extremely rude and said that he wasnt going to fix it until I paid for it.So Saturday I ask to speak with a manger and I One of the managers I had spoke with said it didnt seem right and he would get to the bottom of it and give me a call back this was around 1. Never heard a word. I had to work at 4.. You guys were closed when I called back. So Monday I have a test at school. Had to study and focus. I had figure that they had resolved the solution. Right before my test I found out they still werent going to diagnosis my car. Even though I took my car in for a recall on my airbag then my light comes on while its in your shop!!!! So then on after I took my test and got done with school I called Honda corp. and open a case. My case worker called me this morning and said that yall were going to diagnosis my car to see what was wrong with it and then someone would call back and tell me the results. Then I have some call me tell me shorty after tell me my car is ready but the light is still on and you didnt do a diagnosis. Well why didnt you??? So now I took my car into Honda without my light on and you want me to pick it up with the light on.... unsafe??? My car was safe to drive when I dropped it off and now it is unsafe for me to drive especially with my kids!!!! What if I get in a accident with my kids??? What if this was your daughter or you wife or your kids or grandchildren??? Do you care about their safety??? I care about mine and my childrens. I thought I was a value customer. I feel like you dont value me or my family!!! This is highly unsafe and unethical...