Category: | Honda Dealer |
Address: | 5760 Dixie Hwy, Fairfield, OH 45014, USA |
Phone: | +1 888-655-1864 |
Site: | performancehondastore.com |
Rating: | 4.4 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 12–5PM |
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Sarah Siegle
I have two very different experiences, thus the 3 stars. One experience was a ZERO and the other, a 5. The 5 star experience was from the Service Department. I bought a used Honda from another dealership which needed a recall item addressed. The Service Department was top notch and had me in and out of there in no time. The waiting areas were great even though I did not have to wait long. The department was very clean throughout, including the restrooms. The ZERO star review was in the Sales department prior to me buying a used car from another dealership. In fact, I felt so awful about how I was treated, there was no way I was going to buy from Performance Honda. Here goes.... I was online shopping one day and clicked a button to get the price of a new Honda. I received an email back with the price to which I replied asking if there were any financing specials. I exchanged about 3 emails in this manner and on one of the emails back from Honda, I received and email that was meant for ANOTHER CUSTOMER. In this day and age having someone send information to the wrong customer is a great security risk. I was not pleased, to say the least. Later that day, after learning online that they had no financing specials, I went in to the store. I was given a salesperson to work with and he asks if Ive spoken to anyone from that dealership yet. I replied no because, in my mind, I had not spoken to anyone, I had simply used an online tool to inquire about pricing. Before the salesperson even shows me the car, he tries to sell me the "we spray it and bake it" paint and fabric warranty. Seemed fishy. Anyhow, I test drive the new car and after I get done, he takes my license and insurance to the back, supposedly to have the information for the test drive we already took (shouldnt that have been done first?). A couple minutes later, he comes back with someone close behind him. He goes, "SARAH! You told me you hadnt spoken to anyone from here!!!!!" in a loud voice. I said, "No, I havent spoken to anyone from here. I EMAILED to ask about pricing and was emailed an email meant for another customer, but, no, I did not SPEAK to anyone." He then proceeds to lecture me on how this "commission" (in quotes because I had not said I was buying a car yet) was the other guys... the guy whom I had emailed by pressing a "Get Price Now" button on the internet. The internet guy is standing quietly behind the sales guy while he is giving me this lecture on how what Ive done is so horrible and basically telling me Ive screwed him out of a commission because the commission goes to whomever you contact first! Oh, my god this was so embarrassing. Next, they step back a few feet and have a huddle. They come back to me and say, "Look, weve decided to split the commission, so Internet Guy will finish up with you here." I was laughing in my head at this point, as if this guy thinks I will truly buy a car from two people who are incompetent enough to 1) act like I, the customer, did something wrong, when I have no idea in the word what their secret "whomever you contact first is your salesperson for life" rule is, 2) argue about a commission that doesnt even exist yet in front of me, the customer, and 3) email me information meant for another customer. No way! Never! If I want to buy anything from a Hot Head, itll be a burrito, not a brand new car. My advice to Honda is, make your "if you click an online pricing button, thats your salesman" rule known to your customers if thats the idiotic rule you plan to stick with and tell your sales guys not to argue about non-existent commissions in front of potential customers. Horrible experience.
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Michael Day
My wife and I sought out to find a great family vehicle with great gas mileage and more functional for my wife and kids. We choose a Honda for what we thought would be outstanding quality and longevity. We were quickly disappointed when we returned over 4 times for transmission problems. Each time we dropped the vehicle off we were met with rude service managers that acted like we were a bother. We requested a rental car on the first time we brought our Honda Odyssey into service dept and that too seemed to be something that the service manager was upset about arranging. They then gave us a tiny compact 4 door car that was so small my wife felt unsafe hauling our two young daughters in. So the next 3 times we took van in we did not even bother to ask for a car because of how bad they made us feel for asking. I was told by multiple technicians and service writers at Performance Honda that my transmission needed a software update. They performed this task twice and did not fix it. My van now has around 20k miles on it and have had it for a year and a half. The last time i was told they got it about %70 better... I said it should be %100 better. I am an ASE certified mechanic myself and my family has owned a towing and repair shop since 1962 and I can tell when you are getting the run around and this is exactly what they are doing. Just pass me off and hope I dont come back. The transmission shifts so hard that it literally throws you forward in the seat. The technician agreed with me that it needs a transmission and that there is an internal problem and no upgrade or transmission flush would correct this problem. However Honda has a tech hotline and they disagreed. So the technician inside of a computer was the ruling factor on a physical driveability problem that would be impossible for them to experience and then that very decision trumped the experienced technician that actuallly drove the car. This dealership took the purchase of a new car that was supposed to be an exciting and wonderful experience and turned it into a dreaded daily reminder of how we have been taken advantage of. We feel nothing but disappointment when we drive this van with our kids in it because the problem is so persistant it is all you can think about. I think that our van sucks and I wish we would of bought an American Made car instead of giving in to the stereotypical buying behavior of thinking because it is a Honda it is automatically going to be good. Performance Honda had done nothing to reach out and help us or even offer explanation of why we have so much problems with the transmission other than "we are trying to work it out".
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bobby fisher
I drove 50 miles to look at a used mustang, and was worth every mile!! I called the evening before to ensure it was still available and was transferred to roger hahn, next morning 30 minutes prior to being there he called to make sure i was still coming and told me to be safe on the way there. When i arrived before talking about the car he asked if id like anything to drink and walk around knowing i just drove so long, he was very knowledgeable about the car and all services that not only they had done but the carfax history as well. He had a well mapped out test drive that had curves highway and 4 lane roads and was a great conversation the whole time. When we got back it was time to make a deal (which we all hate that part) and i offered less then the sell price and the sales manager came back higher then my offer as expected but in the middle of my offer and there sale price. While working on financing roger continued to be great, they was having a catered lunch and he gave me his ticket and told me to get something to eat and when i got back he had me a water and napkin laid out and when my friend that came with me returned he offered to get his food as well... when i was done the vehicle was topped off with fuel and was detailed without asking!! overall i give roger more stars then are avaliable!!! Only reason i did not give all 5 stars to the dealership was the finance agent i had was not friendly and became even more unfriendly when i declined his warranty and asked me why then and i explained i dont want them, to have him ask me again about 3 minutes later the same question then looked at me and said your buying a mustang without protection then looked away and shook his head and did a pshh sound.. i understand he gets commission off his "extras" but keep in mind im 35 and have owned 16 cars... i dont need protection when i can work very well on cars nor do i need to explain myself to him. But after that until he was done there was no eye contact but silence except to ask for my cash i was putting down and when he was done he simply laid everything in a envolope on his desk and said ill tell roger your ready, no thank you or hand shake... i have been shopping at the largest dealership in dayton area for 10 years and 4 dealer purchases, i am friends with the assistant used sales manager, used finance manager, a salesman, and the owners son, and i was treated as good at performance honda as i am there... keep up the great work roger and performance honda you have earned a new customer!!!