Toys"R"Us
| Category: | Toy Store |
| Address: | 2205 Pleasant Hill Rd, Duluth, GA 30096, USA |
| Phone: | +1 770-476-4646 |
| Site: | stores.toysrus.com |
| Rating: | 3.5 |
| Working: | 9AM–8PM 9AM–9:30PM 9AM–9:30PM 9AM–9PM 9AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 71
TO
Tori Mccafferty
If I could give 0 stars I would. The store was advertised as open until 10pm today, both online and on the printed calendar posted in the store window. We arrived at 9pm and the doors were locked, but we could see workers and customers inside so we went in when a family was coming out that had been asked to leave. Other people had been outside hoping to go in as well. A worker came out and very rudely told us that the store was closed, and that we could not under any circumstances check to see if they had an item, telling us to go online. We had come to see if they had a single item, which online said was limited stock. He forced us and others to leave the store, including families with very disappointed and crying children. Irritated, we told him they should change their hours as we were walking to our car. He claimed the sign said they were open 9-9, when it clearly read 9-10. There we more than enough willing customers to warrant keeping the store open until their official hours, but these workers were so lazy and selfish that they kicked children and others out of a toy store early, and extremely rude to us.
MA
Marcelo Moya
Originally I enjoyed shopping at toys r us because of the wide selection and their ability to price match items. However this Duluth branch is terrible. The customer service is dreadful with. I can understand being understaffed and having many customers. What is absolutely apalling is the fact that management is incompetent and unwilling to work with the customer to better the experience. All in all stay away from the Duluth branch at toys r us.
A
A Private User
Dont buy electronics from toysrus. They dont list it anywhere BUT their "no hassle" return policy does not include electronics. In fact, if you open it you bought it. Unless its defective they will under no circumstances take it back. So if the xbox wasnt what you expected it to be, oh well.
BA
Barry McCawkiner
This Toys R Us basically has everything any other Toys R Us does, but they seem a little short on staff. Any time I go, there are only a couple of registers open, while there are several people standing in each line. Its possible to be standing in line for 15-25 minutes depending on your place.
NA
Nadia Taylor
Waited for about 5 minutes at the register without a cashier though the number was lit indicating lane was open. Only lane lit. Brought to gentlemans attention and he responded rudely. Great toys, but need to work on customer service.
AR
Arthur Zhang
The place is ok but some of the workers here have horrible attitude, upon trying to ask a question about the videogame section to one person at the gift wrapping place, i was rudely interrupted. I recommend going to another place.
TW
Twinburgerbricks Remastered
Last Thursday, this Store was poorly stocked on Nintendo Consoles, I had to wait for days, but they kept restocking 5 or 6 consoles. I heard they are bringing more soon so I will rate it a 2 star
JA
Janet Knighting
Was ready to spend a couple of hundred on a doll house with accessories when I saw that the ethnic family was cheaper than the white family. Wont be shopping any more at toys r us.
CH
Chris Ingram
Smelled terrible. Service was terrible. I waited 20 minutes for a pick up order that was sitting in a different location of the store. They failed to put 2 and 2 together.
LA
Lam Tsang
Not that many selection than toywiz or amazon. I only go there when I feel like I dont have to wait for shipping. The lego selection of star wars isnt that promising.
KI
Kim Hamby
Good Toys R Us. However, if you need to return an item, you wont get all of your money back. Be sure to check the "return price" if you think you might have to.
JA
Jacqueline Alfaro
Very Good Lugar Porque e venido es muy bueno para los niños...
L
L Jordan
Large selection in items but horrific customer service. About the 30+ customers two employees....u do the math. Hope u ready to get some exercise.
VA
Vanessa Garza
Worst customer service ever! Had to wait a hour and a half to pay and pick up a order. Only one customer ahead of me!! Never returning again!!
LU
Luis Adrian Hernandez Cruz
En lugar excelente para encontrar lo que buscas
CA
Cam Fam
My son loved it here. Its kind of amazing how much knowledge a 3 year old can hold and articulate about all these toys.
NI
Nimrod Castellano
Ojalá de niño hubiera visitado este lugar
BI
Binh Nham
Kinda messy but decent toy selection. You can find the same things cheaper at Walmart, target, and online.
RI
Rick Hardin
Great staff. Everyone is friendly and helpful. Good prices and easy to work with on returns. Very clean.
FO
Foxy ze geek
They do have good toys just for me and right now I am a kid writing this but they have cheap prices
MA
Mari Gutiérrez
Un poco caro pero buenos juguetes
LI
lissette cruz
Ive called this place like 50x. No one answers. Its only 5:30 in the afternoon on a Saturday.
ST
Steve Burns
Love this store...you can even get sea monkeys here...sea monkeys!! You gotta love that!!!
ST
stephanie Quintanilla
Hay de todo para los peques
MI
Michael Green
Store seems to set up differently than others and is severely cramped. Store was a mess.
ED
Edith Myers
I had 15% off with my reward points. Yea!! Got bubbles & bubble gun for my grandkids.
DA
Danny Campbell
They always have a great selection. Nowhere better to buy childrens toys and gifts.
RO
Robert Turner
Good selection. Couldnt find most things on our friends registry. Staff was helpful.
CH
Chris Alvarenga
11 registers and their only using one, with three employees on that register
JU
Junk star
Its fast to check out nice people never had an issue with returns either.
AL
Alejandra Dominguez
Bien para los niños.
EL
Eloise Bilbro
Good selection of kids bikes. Staff was very knowledgeable and helpful.
ST
Stephen Hill
I gave it five stars because thats what my son would have me do!
AL
Alfonso Perez
Buenos juguetes
ZA
Zayra Holguin
Terrible customer service.. Takes forever to get some help
DI
Dina Guardado
I love this place because I found everything my son need.
RI
Rick Higgins
20 people in line a only 2 registers open on a saturday.
VA
Valeria Cadme
Surtido!
GA
Garrett Williams
Great customer service, items prices clearly marked.
DR
DR KABS
Great selection of toys, but too few registers open
LE
Lendel Emmanuel
Everything is neat and the store is not cluttered
BR
Brendan Davis
Service is good but they have a small selection.
RA
Rafael A. Toribio
Big store with too many things to choose from
MA
Mandie McDade
I always go to this store for my kids toys.
DA
David Tran
Doesnt have a lot of clothing selection.
AC
Acacia Mack
Never crowded and has a nice selection!
YV
Yvette Dream Johnson
More Ethnic dolls need to be available
KA
Kathryn Speagle
Clean, organized, and lots of variety
HY
HyunSoo Kim
This place is not special at all
BR
Bryan Serrano
You can buy toy for kids and you
SA
Samandar Karamalisho
This store is well organized!
KA
Karen Daniels
The employees attitudes suck
SU
sundeep gupta
Has a wide variety of gifts
AZ
Azra Jakic
Is this location closed?
FM
FM O
a world of toys!!! :)
RE
Reshelle Abdul-Malik
Selection is limited
RO
Ronnie Clayton
Sons favorite place
CO
Courtney Kucharik
Played video games
DA
David Miles
I loved it so much
NO
Noorali Lalani
not bad not good
JA
Jainet Young
Fash check out
RO
Robertson Dormevil
Great service
MA
Marisela Cruzand 64i for the p7
Great service
SA
Saira Zahid
So good
TI
Timothy Simmons
Pokémon!
CL
Cloudy Snipes
Its good
TA
Tasha Brown
Love it
MA
Maria M
Good
?
마루 푸드 데모 Maru Food Demo
good
JO
Joshua Favors
Cool
RO
Rosa Meza Vazquez
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