FedEx Office Print & Ship Center

Category:	Print Shop
Address:	2088 N Decatur Rd a, Decatur, GA 30033, USA
Phone:	+1 404-321-3990
Site:	local.fedex.com
Rating:	3.7
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 23

Reviews 28

A Private User

The staff member Lakila added a $50 lamination option on the poster my girlfriend was getting made. The total came out to $172 rather then the $120 they had quoted. We went back to point out the error but were met with extreme unprofessional incompetence. She accused us to changing the order because there was a lot of people adding lamination. When we attested that she never changed the order and just want price quote quote to be honored, they got very rude. I requested several times that I needed to talk to her manager but never did. She kepts saying that I dont understand that is really our fault and we should pay for their error. They finally agreed to redo the poster for the original quote. However if we wanted to take the current poster we would have to pay half price. Since we had a deadline and didnt want to come back we agreed. However their incompetence worked out to our favor as they couldnt figure out how to refund only half the cost. We ended up getting the proper money back but I was very mad and will never go back there again. In this economy I dont understand how someone so rude still has a job in customer service.

John Hayes

This location provides excellent service with a helpful, competent and knowledgeable staff. I have always received outstanding assistance with high-end printing, shipping and packing services. I am going to rate this location with four stars as the location can be under-staffed at times which can cause wait times be a bit long, especially during peak periods. Such notwithstanding, I highly recommend this location to everyone.

Thomas Last

Very poor customer service. The manager lacks compassion, understanding and common sense to help customers with easy-to-solve issues. Obviously from other posts both here and elsewhere, his incompetence and disrespect towards customers is creating a culture of poor quality at his FedEx center. I do hope that FedEx management carefully evaluates customer service at this center.

Andrew S.L. Williams

Very professional and personable staff. I recently went in late one evening with 7 large, heavy packages and Paul was very helpful. I felt kind of bad bringing such large items around midnight but I wasnt made to feel like a burden. A difference compared to other shipping stores. I would definitely recommend this location.

Lauren Debrick

Poor customer service! And half the workers there are very incompetent, so I literally had to tell the clerk how to do the print job that I requested and figure the rest out by myself! And one of the prints (which Ive printed there before) they couldnt do so I just gave up! Hopefully youll get one of the better clerks!

A Private User

Their location apparently allows them to get away with fair customer service. The key is to go in there in person and really stay on top of your order to ensure someones paying adequate attention to your project. Also, going in at odd hours or when Emory is not in session is a good idea.

Zam W

The customer service was terrible. Staff was rude and not helpful at all. I just wanted to have brochures printed. They told me that my file was not formatted correctly, however it was in a PDF. I went to self-service and printed and folded them myself. Next time Ill go to Office Depot

Saul Pagan

Its the closest Fedex store, asked to purchase a box for a non-fragile item, instead they took it, packed it and charged me for it. It cost me over $20 plus shipping for a box, paper and tape. Be aware, make sure that they dont take advantage of you.

Mr Big

Tim was absolutely horrid! I came to this location twice today, and both times he was no help. On top of that he was blatantly rude. HORRIBLE customer service on Tims part. Raisa, on the other hand, helped me with all the things Tim was unable to.

Nikki King

I love this place. When my print projects are complete, I receive an email AND human phone call. Who does that?!?!?! Not Staples, thats for sure. This is my go to place now. Please keep up the good work and dont ever disappoint me!

Sarah Medina

Best Kinkos in Atlanta. I have taken to ONLY using them when I need something printed. Staff is awesome! Our favorite is Raisa, who goes out of her way to help handle whatever it is we need!

Fidel Agbor

Solid customer service. Id try to get there early if you have a big project though; there dont seem to be many hands on deck and the place can get packed quick.

Carl Moore III

Its 9:30pm one person here working the store & about 8 customer in store. Thats Very bad the Incorporate can do best

Akin A

Staff at this FedEx location are very professional, helpful and friendly. I will come here again and again

Jennifer Tomlinson

Kyree and the rest of the staff were excellent. They provided great service and were incredibly helpful.

Andrew Wang

The only 24-hour Fedex location for miles and miles so you dont need to rush after work. Perfect.

April Holland

I love Paul. He rescued the day. Everyone in the store provides great customer service!!

Rahsheen Porter

Bryan did an excellent job making sure our job came out exactly the way we needed.