Marcelin Home Appliance

Reviews 3

DE

Deana Clark

I purchased a Monogram Island Hood from Marcelin in October od 2015. They recommended an installer by the name of Nelson from Interamerican Solutions LLC. From the start Nelson was very unprofessional. He was supposed to come to the house and bid the job but couldnt make it and asked that I send photos. He quoted the job via text $350-$500. He showed up hours late for the instal then had the audacity to say the job was more difficult so of course I was charged the $500 he then tried to tack on an additional delivery fee of $175 which was never discussed. I refused to pay the delivery fee but did pay for the complete install. He didnt stay at the job, had 2 workers at my home. He wasnt there at the end of the job when the workers demonstrated the hood working with the fan and light both appearing to be operating properly. The hood however stopped working in late December, my contractor friend was in town and said he would take a look at it. Well when the stainless sleeves were removed it was obvious that the flex exhaust tubing wasnt attached to the existing fan chimney that was already in the attic/roof from the previous range, the fan was blowing directly into my attic and the power to the unit shorted out. $500 for an install because "it was more work" and then nothing was competently done. If the electric hadnt shorted out Id have never known the vent wasnt attached. When I tried to reach Nelson to discuss the issue he ignored me. I reached out to Marcelin Appliances and spoke to the owner who reached Nelson and they both had the nerve to say that wasnt included!! Luis Marcelin Jan 4 (2 days ago) to me, Shannon Deana- I spoke with Nelson and he told me that he would call you. According to him, he had told you that he had only “hung the hood” for the price you paid him. The extra charge was to do the ductwork for the hood, and you did not pay him for that, so he didn’t do it. Apparently, he says that he told you this. I don’t know why this was not clear at the time of installation. I don’t want to get involved. I suggest you read the invoice, if he gave you one, to see what you paid for. Regards, Luis Blatant lies!! If you choose to purchase an appliance from Marcelin Appliances question their integrity and definitely do not use their recommended installers.

CH

Christian Zitzman

Have purchased from them in several occasions. Always a positive experience. Their recommendations are assertive and have a friendly service.

WI

Wilmer Marquez

Para comprar base parrillera