Matter Brothers Furniture

Reviews 8

SC

Scott Brown

We tried to use them once more but failed to complete the transaction. Went in looking for Buffet and Dinette. Not able to find a dinette but was able to find buffet. They are very heavy in coastal living decor, sort of dated but probably due to transient nature of our state. After 28 years we are over washed out wood and Tommy Bahama. Not a lot of contemporary offerings. Anyway, bought buffet, received a printout saying delivery about ten days later. By the date of delivery, never got any calls or follow up from sales person or CRM system. My wife called and they said "not in yet", and they did not know when. We asked sales person to call and find out, when I asked about any sort of follow up system (CRM), she said she should not be expected to know to follow up because she has thousands of clients. We should have stopped there but decided maybe we were being unreasonable to think they had a CRM system. After calling and asking a couple times, we finally were told it would be 4-6 weeks later. We asked for a refund which we promptly got, never got a receipt that we requested but money did get to us. We ventured down the street to Baers, found both things we needed on a Sunday at 4:30 in afternoon, was greeted with enthusiasm and $4000 later received a delivery date of the following Thursday. Sales person called to follow up and thanked us. Mr. Matter had previously asked us to return so we did. I am not upset at him, just sorry that a local business owner has a staff of indifference and perhaps he does not have the enthusiasm to fix his problem. The difference in the two experiences was night and day. This was our experience, factual but disappointing.

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JEFF HELFRICH

We ended up spending over $34000 with Matter Brothers, but we wont do business with these guys ever again. The salesman was great. After that it was extremely disappointing. The expensive stuff is good quality, but the normal small pieces (end tables, lamps, etc) are just things that you can get anywhere, with quality standards. (For those of you from VA, think of a Florida version of Haynes.) One delivery guy in particular was extremely rude to my wife, to the extent that she felt threatened and told him to just leave the furniture and get out of our house. He still works there. It took several rounds of purchases and returns to finally get what we ordered. We returned a media stand several weeks ago and Matter Brothers has yet to refund the $777 to my account. When I asked our account manager about this she said that theyd given us enough, so it all evens out. Sorry, if your salesman gives us something gratis to grease the sale, you take that up with him. Again very disappointing. If you must use these guys, dont pay cash; take the entire time to pay. Once they have their money they dont return your calls.

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RO

Rod MacMillan

Furniture crowded together,no organization....Large showroom with very little room to walk around. Not impressed!

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JO

Jojo Ohno

Nice quality stylish furniture, very up-to-date

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FR

Francis Iannucci

The best selection of furniture around.

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WY

wyndee goodwill

Nice furniture and helpful friendly staff

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JO

JOHNNY WILLIAMS

Good selection very helpful

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SA

Sadfire McCraven

A place to get a soft bed

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