Groove Used Cars

Reviews 4

CA

caitlin martin

I purchased my 2010 Subaru Forester from Murray Motorworks on February 19, 2016. Matt Leising was the dealer I dealt directly with, the beginning interaction between Matt and I was very positive. I came to the dealership looking specifically for the Forester I had seen online, only to find out they had not released it to the lot yet due to some cosmetic issues that were still being addressed. The next day Matt called me, realizing what a great deal the car was and my eagerness to test drive, he recommended I go ahead and meet him at their garage facility to take a test drive-- enough though some of the cosmetic issues were still being addressed. I loved the car, everything mechanically was great, and the only cosmetic issue was some missing trim above the rear driver side tire, which was due to be fixed later that day. I agreed to move forward with the transaction and after a week of financing with my bank, declining to finance or buy a warranty through the dealership, I went to pick up the car. Upon checking it out before so if any paperwork I noticed the BackSeat Recline Button on the driver side was missing. Notifying Matt of the issue he suggested it might have been broken or just popped while the guys were detailing it and hed figure it out for me, I quote "I will get it taken care of for you." So, I signed my paperwork, and drove off. Matt texted me three days later hoping I was enjoying the car, but he wanted me to know after looking further for the piece and calling the mechanics and detail guys no one had seen it anywhere, and he was very sorry. Upon several phone calls on my end to Matt expressing my disappointment in how the situation was being handled and disregarding their responsibility to honor the deal to sell me the car in the fashion it had been agreed upon via voicemail, I finally got an answer on the 26th-- Matt apologized and said he would go to bat for me on the issue but he did not see the dealership agreeing to purchasing the missing piece to install because of the already signed "As Is" agreement. I called again on the 29th to see if hed had an opportunity to settle the issue, no response. On March 2nd Matt TEXTED me to let me know he was sorry for his delayed response but hed looked around for the part again and had not found it, and management would not agree to ordering the part because it was not a safety issue. Youre right, it is not a safety issue, it is an ethical issue. As a dealership who should be specializing in customer service they were an astronomical disappointment. Do not do business with these shady businessmen who are looking to take advantage wherever they can, I suggest finding more honorable service industry professionals to give your money to. As for me I will be taking my discrepancy to the Better Business Bureau.

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joshua niday

With the service my wife and I received at this dealership we are actually speechless. This dealership is the biggest joke in Colorado, if not the entire country. They definitely do not provide good customer service by not paying attention to your needs and by not calling you back when they say they will. We were looking to trade in our Ford Excursion for a Checy Suburban. The excursion is clean and so is the suburban. The clean trade in value with a little wiggle on the dealers end would have ended up in pretty much an even swap. However, apparently on our car fax there was an accident reported. My wife and I were shocked by this and were sick about it because it never happened. As we were in shock the salesmen, Matt had a smile on his face because he offered 4K when the clean (good, not very good or great) is 10k. So they told us because of an accident that never happened they could only give 4K with the trade-in and couldnt explain to their worthless finance department that here was a misunderstanding. This is day one. Day two my wife calls our insurance company to figure out what the issue was and they too confirmed there shouldnt have been any type of accident on our record and, as such, updated car fax with this information. Car fax then said it would take less than 24 hours to update the information in their end and all would be good to go. Sike! Once we called the dealership with this great news they said they would have to rerun everything and this time it will take two weeks! 2 weeks?!!?!! How does that work. Anyways my wife the discussed the fact that she had proof in hand from car fax that reflected the update and accurate information and he said that he would push for it and see if something could be done sooner. And to out surprise he didnt call back when he said he would. This dealership doesnt really want your business. If your deal takes any type of actual managing if everything isnt exactly perfect they wont give you the time of day. Jerry Kramer, the manager, is worthless and there might as well be a kiosk in his place. The kiosk would be more productive and save the company time and money--that way maybe their finance department and whoever looks into the value of your trade in can actually get off their butts and do something for a change of two weeks is really the time it takes to look at and consider the updated documents we have in hand and that the insurance and car fax companies can send right away. Now to the point. DO NOT WASTE YOUR TIME! This is the absolute worst service we have ever gotten, and if you want to be straight up irritated then by all means visit them, but if I were you Id steer clear to save your sanity.

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John W

Murray Motorworks had listed a 2004 ML350 on Autotrader. I sent an email requesting information on the vehicle. I drove to the lot after hours but was unable to find vehicle. Stefan Jozefkowicz from Murray Motorworks replied back from the dealership and requested I come in and see what we could do. I worked late but ran into Stefan after hours. This is now day 2, Wednesday. He said the car was having some mechanical work done and would be here Thursday. I drove to the lot Thursday. No vehicle. Friday night at 7:28pm, email from Stefan- The vehicle should be here by 11am Saturday. I went to the lot around noon. No vehicle. Went by again Saturday after hours, no vehicle. Monday 1:18pm - Email from Stefan: John, I just wanted to write you to let you know that the ML350 was sold on Saturday. It came in and I had someone come in and it was exactly what he had been looking for. Really????? I waited since Wednesday for the vehicle and you never bothered to call to say it was there? Lies lies lies. I purchased a BMW 740il from Murray, but never again. I will not deal with POT LOT mentality! Dont purchase anything from Murray. Read the reviews... they are true and they go through sales staff like underwear.

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Travis K

I just bought a truck from Murray Motorworks last week, what a great experience! Vince was the first sales rep. that I talked to there. He was low key, no pressure and an all-round great guy. Marc the new GM is running a great operation that takes customer satisfaction to a level I have not experienced at any other dealership. I had several very critical requests throughout the process and he was very accommodating with the help of Vince and Miguel. The last person I had to work with was Miguel in finance. Usually this guy at any other dealership is just another salesman. Miguel is the real deal when it comes to honesty and integrity. His exact words to me were “Hey Travis, its not the numbers or the contracts and all the paperwork that’s important, its customer satisfaction and the customer being happy. I have never been more comfortable doing all that paperwork but his organization and attention to detail made it a brease. I had to drive up to Denver from Colorado Springs to find what I wanted and it was well worth it given the fantastic job this group of people do. I would go back in a heartbeat. Even my wife is happy with how things turned out! Thanks guys!

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