Apple Higuera Street

Category:	Computer Store
Address:	899 Higuera St, San Luis Obispo, CA 93401, USA
Phone:	+1 805-542-8800
Site:	apple.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 65

Reviews 6

ardra71

The "Geniuses" at this Apple Store exceeded the expectations of me and my parents, when we brought in 3 devices sharing the same Apple ID and AT&T account with a tricky problem to solve. Our expectations were low but we left the store 4 hours later feeling very happy with their helpfulness. My mom and I both have older iPhones, and she recently added a brand new iPad Air to the family AT&T account. Somehow, Apples system arbitrarily associated my iPhones number with my moms iPad, which fouled up her ability to use iMessage and FaceTime. We wanted one thing: to dis-associate my phone number and associate her phone number with her iPad. As we knew before we made our appointment, this would be easier said than done. Fortunately, the "Genius" who was assigned to us (his name was Sam) quickly reached the same conclusion that I already had - sharing an Apple ID among so many devices being used by different people was the source of the problem, along with Apples system tying my phone number at random to my moms iPad. And so began a 4 hour marathon of waiting to back up photos and videos from my moms iPhone to her iPad, updating my moms old iPhone 4 from iOS 6.1.3 to 7.1.2, and then Sam was able to actually take the necessary actions to fix the root of the problem. Thus began another marathon of logging devices out of Apple accounts and logging back in again. In the end, everything was fixed and working the way we wanted them to! My iPhone was on its own Apple ID. My moms iPad was using her iPhones number and her iPhone was updated. iMessage and FaceTime were working on the iPad. Her data was backed up. And nobody at the Apple store tried to shoo us off after 10 minutes. They understood that this was going to be a LONG process and we were accommodated accordingly. Thanks to Sam and everyone else at the Apple store who pitched in!

chris shuck

My sons 3 yr old iPod broke - I went to the apple store to get it repaired - it is a 50 mile round trip for me to go to the store - no repair - after 3 years it is considered an antique and can only be replaced by a refurbished model - at great cost of course. I went back to make the deal - I was left standing for 20 mins. before anyone noticed me - then I was told it would be 50 mins for an appointment - an appointment to give them money!!!! I left - I tried to call later when I had finished my errands in town to see if they were less busy - the phone tree cant understand my accent so I gave up and went to the store. 5 min wait - then at least someone said they could see me in 10 mins. I waited (my mood was not improving - at all) they explained the refurbished one could take up to a month and that when it arrived I would only have 5 days to come and get it - I explained that I couldnt get there often and that it was a long trip - "Maybe we can mail it" he said - I left - 3 days later I get the call - my Ipod is waiting for me - "mail it" I say - "Nope" - cant do that - "hold it a week I cant get there before" I ask - you would have thought the girl was doing me the worlds greatest favor as she secretly agreed to hold it for a week. I will go in a week and find out if it is there!! - and give them money for the privilege! Apple thinks they are special - they should be glad that somebody does!

Kirk Spiegel

SUCKED with a capital "S" - I bought my Ipad at this store a few months ago. I have an applicatioin for my aircraft called "Foreflight" that I was having problems with. Online help said to go to the general settings and enable location services on the Ipad. I couldnt find location services in the general settings menu so I called the store for a little help. Anyone on the floor could have told me that it was under general settings, privacy, location services which I got off an internet help site. At the Apple Store I was told I was out of warranty and couldnt talk with a support specialist without ponying up some dough for extended warranty service - blah blah blah. I told the guy it wasnt that involved - just tell me what its under in the menu. He said, "Im not a support specialist so I cant tell you. I told him I didnt care if he wasnt a support specialist just tell me where to look - oh no he couldnt do that. I wasnt asking him to debug some complex problem over the phone - just tell me what drop down menu I need. They were right there to answer every question I had when I was spending $500 but ask a simple question 3 moths later and it was go "F" yourself. Great customer service you have there - I dont think Ill be back to buy anymore Apple products at this store.

Laurie Grauel

I have been shopping here since it opened. Our family has many Apple products and they all work, even after many years. Whenever I need help figuring out something, the staff is happy to help. If I have a broken cord, it is usually replaced. I dont agree with everything Apple does, ( not having enough products when first released and having to order them online, having to make appointment when I have equipment issues,...) However, I appreciate the fact that there is a store that can help me with my devices. When I had other phones, there was not a store that would offer free workshops to learn more about them. The staff is friendly to me and my family and quick to offer help if needed. For repairs on devices not under warranty, I go to iMechanic or Mac Superstore. I have read reviews about cords and other things like that. Apple products are great but not indestructible, buy Apple Care if you can. All in all this store does a good job at helping people get the most out of their devices. I encourage going to the free workshops if you want to learn more.

greg hagen

I purchased my Mac Pro on a Saturday night online and arranged for a Sunday pickup...The next day prior to the appointment a friend had told me about a school promotion where you get $100 off plus free Beat Headphones...! After arriving I was paired with Celine, who was ultimately able to return my original order and resubmit a second order so I would benefit from this promotion...! So heres the deal...This young lady handled this like a boss...! She didnt quit until she found the solution, which wasnt easy for her as Apples system wasnt letting her do this very easily, but she talked with a manager and was able to get it done..! Celine was quite possibly one of the best customer service professionals I have ever experienced...! So once again Im thoroughly impressed with Apple not only because of their outstanding products, but also because of the outstanding people...! So thank you Celine....! I was very impressed with you young lady...! Greg Hagen

Brett Roberts

Worst customer service ever!! Also, the people dont know their right hand from their left! Placed an order for an in store pick up. Item was signed for and there on 9/19. Went to pick it up on 9/22 and after waiting for over an hour to be helped, they say they have no record of the order. I have a ups tracking # saying it was signed for at their front desk, yet they say they have no record! WTH!! I was told to contact the Online Apple Store by phone to trace it!! I am now home which is 5 hours away, call the Online Apple Store and they trace it and say it is there!! Geez....now I have to wait until 10am to call the damn store and see if they can find the item and IF they do, see if someone else can pick up the item for me. This is the 4th time Ive had a problem with this store. I will NEVER go back again. I will now do all of my business at the Sprint Store or Best Buy!!!