Best Buy

Category:	Electronics Store
Address:	7090 Market Pl Dr, Goleta, CA 93117, USA
Phone:	+1 805-571-3999
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

+−

Leaflet

Photos 100

Reviews 6

A Private User

This store employs nothing but idiots. Part I: I went in to buy a Canon DSLR, I knew which one I wanted and was expecting to go in and out with a breeze. It took the salesperson 45mins to make the transaction. It was not a complicated purchase, I didnt use any special coupons or deals. The guy was just a complete idiot. 45 minutes (literally) to make one simple transaction. I couldnt believe it. Part II: I had ordered a carrying case for my camera. When I came by to pick it up from customer service, it wasnt there. It took the guy 15mins to realize that it wasnt behind the counter. Then he went to the floor (another 10mins passes by) and grabbed a bag -telling me that it was accidentally place on the floor to be sold (keep in mind that I had paid for this bag already). He scanned the bag, gave me a receipt and what happens? The idiot gave me the wrong camera bag. It was about half the size of my camera. I was so furious. Its a simple matter of matching the sku # or the name on the tag and he couldnt even do that. All in all, I would not recommend buying anything from this Best Buys. At the time, I cared more about getting the camera than the customer service. However, if I had know it was going to be that horrible, I would have just gone to Samys.

John Kim

I had to write a review for this because my friend and I basically were treated in a very rude and condescending manner by Gilead McGee, the Multi-Channel Sales Manager. I drove all the way down for two hours, bought the kindle fire on Thanksgiving Thursday for my niece, and spent 3 hours trying to fix the Wifi turning on/off problem. After struggling without success, I went to replace the product at the same store on the next day. When I explained my situation and asked for a replacement, Gilead came to me and my friend and told us in a harsh and condescending tone that "We do not have this product anymore. You have to either get money back or buy different versions. I know you waited and bought this product...but you have to know that life is not fair." I ended up buying the next generation kindle fire...but I felt like my whole thanksgiving was ruined by that snobby phrases Gilead told me. I didnt ask for a life lesson of "life is not fair," and I think it is very rude to treat your customer who have waited for an hour to talk to this manager. I didnt even feel like giving this to my niece, and thats why I would not recommend this place for any customer service.

Isabel Medrano

This afternoon I went to buy a mouse and mouse pad for my laptop. When I first got there, someone helped me and told me where I can find the mouses. Then, after I got the mouse I asked where I can find the mouse pads. The young man seemed very confused and said that he didnt think they sold any. So, he asked someone else and they both told me they didnt sell them. So, I asked someone else, because I was pretty sure Best Buy sold mouse pads if they had everything else. Again, this girl was very rude and just pointed where they were. I finally found a ton of different mouse pads next to the man that told me they didnt sell any. I asked him if I could pay where he was standing and he said he was already helping somebody and walked away. I made it to the register at front, payed, and told the girl at the register about my rude experience with the other employees, she then told me that the men that told me they didnt sell mouse pads thought that I was probably looking for a mouse pad to exterminate mice. Why would I go to a store where they sell nothing, but technology to buy something to exterminate mice? Ive never went anywhere, where people were so rude!

mrbill2600

I ordered an unusual and hard to find camera that I saw was somewhat cheaper at Best Buy than advertised on Amazon. I was notified that it had arrived for pickup before the date promised. After my pickup of the camera I immediately went shopping for and purchased a printer and the accompanying ink cartridges that were also cheaper than the same make and model advertised on Amazon. Both of the associates that I dealt with were very helpful. The one at the customer service counter is the same one that I dealt with on both on my order and pickup visits. She was very present, helpful and efficient and on my pickup visit she not only remembered me but also the product that I had ordered and was there to pick up. As for my printer purchase the floor rep was very happy to discus my printer needs and suggest the correct (not the priciest) printer for those needs. He was friendly, knowledgeable and an efficient gentleman. This is a vast improvement over my past visits to Best Buy which I must say was some years ago. But as of now they can definitely consider me to be a returning customer.

Blaine sutton

Geeksquad what a bunch of scriptkiddies . I was trying to find out information to work there and what I found out was alarming. Going to the counter there was a customer who was having technical issues it seemed the geeksquad employee could not help him the 10 minutes I was waiting then I helped him to move it along took me three minutes. Then when I helped him another customer was asking questions about a simple wifi issue the employee at this time was extremely useless and struggling to grasp the concept of extending the WiFi range of a home net gear router. I helped this guy in 15 seconds . Then I spoke to the employee and found out no one at the store is a+ certified so clearly no one was qualified to work on other peoples computers for 200 a pop. I asked if no one is certified how can you tell who can really work on computers he said " the proof is in the pudding" and I said no the proof is in the certification. Then followed up asking technical questions he could not answer which scared me people pay real money to this geeksquad employee to help them.

Mari

bad bad service!!! My teen got a lap top there. It broke and they are trying to blame it on her. They tried to blame her and tried to sell her a new computer!! It was only 15 days old!! She doesnt have use of a car and it was 20 days old when she went in to talk to them. I feel they take advantage of women and young people. We are very upset with them. IF she had broken it the device would have a spider web like pattern. It has lines across it. Furthermore they are absolutely not reachable. I will be taking this to the top. It took multiple tries and messing with many options to get a person. I will sue them if I have to. This is terrible business and customer service. I used to brag about how great Best Buy is and they stand behind their warranty. not anymore. Their best advertising is by word of mouth and it can also destroy them. I noticed several complaints on their site. My advise is stay away.