Ridge Dog Shop

Category:	Pet Supply Store
Address:	1505 N Parham Rd, Richmond, VA 23229, USA
Phone:	+1 804-288-0605
Site:	theridgedogshop.com
Rating:	3.9
Working:	Closed 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM Closed

Location

Photos 59

Reviews 8

Water Lilly

The worst groomers in the city! DO NOT do business with them. They damaged my dogs beautiful coat by giving him by switching groomers to someone inexperienced and not telling me despite my bringing him each week. I gave them the benefit of the doubt because they acknowledged their horrible error and promised to never switch out groomers on me again. I had hoped that the fur would grow back in and some of it has and some of it, has not! The incompetent groomer shaved my poor dogs belly all the way up to his armpits! Even after 3 months his belly is bare and looks horrible! But I had hoped with time it will filly come back. Despite this, I have been going every week without fail and you would think this would make me a valuable customer in their eyes? It apparently doesnt. 5 months ago, we moved to a new house much further away, their normal drop off time is by 10am. I asked the girl working the front desk if I could start dropping him off by 11 after we moved, since they told me they accomodate special times at request. So for 5 months I have consistently been dropping my dog off before 11am and today when I walked in for our regular appointment at our regular date I was told they gave my appointment away. What?!?! Why? Oh because apparently they never wrote down on my card I would be coming in at 11am and despite the fact that I have been doing so weekly, and they never had and issue with it until today. Conveniently the day they gave my appointment away. This was the last straw for me. I walked out and told them I would not be coming back. Personally I think this was a stunt on their part because they were afraid to continue grooming my dog after the hack job they did a couple a months ago. Better to lose a customer then worry about the liability. These people take your money and dont care about your dog. They offered me nothing when they destroyed my dogs coat but their pathetic apologies. They overbook appointment schedule and do not care about you as a loyal customer. Highly recommend you not do business with them or you might end up like me. I am not considering suing them for the permanent damage they did to my full breed dogs coat. Kay the owner and Theresa the manager are awful people. If you care about your dog, you will go elsewhere.

Ally Ferrell

BEWARE!!!!..I recently took our Golden Doodle in for grooming . She has been groomed there for several years. This time she was grossly mistreated.....I personally watched as the groomer repeatedly jerked her head from side to side and up and down while trimming her face. My dog is very docile and compliant. I spoke to the "manager" standing and watching this occur and told her to have the groomer stop immediately!!!! She was very slow to respond......obviously this is accepted "abuse " to her!! I spoke loudly for her to stop the abuse and she finally walked over to the groomer and whispered something to her. The groomer gave me a dirty look and finally released my dog. I compained loudly...... the "manager" who looked and acted completely indifferent said " oh your dog must have moved her head ". She was extremely unprofessional and obviously could not imagine that a dog would try to move when someone was jerking her head side to side!!! Needless to say I will not return and have shared this experience with as many people as possible. To my surprise I have discovered that others have had similar experiences recently...cuts that bled on tops of dogs feet, etc. Be AWARE!!!!!! Show up early to pickup your dog as I did.......see what you find.

Kathy Wilson Jones

To say that Im uber sensitive about our dogs grooming experiences is an understatement. Weve had two really bad ones which makes me more grateful for having found Ridge Dog Shop. Their level of professionalism far surpasses chain stores. Our cockapoo has separation anxiety and he just is very non-receptive to being touched in certain ways and he has aversions to various intrusive sounds, like a blow dryer. So, grooming stresses him. And, although I explain this every time ... in most cases my words fall on deaf ears. Our dog would come home withdrawn, with blood shot eyes and shaking. Grrr! Finally, I googled best dog groomers in Richmond and Ridge Dog Shop populated. We had a great first visit. In fact, they handled our dog so well that staff didnt see any of the factors I explained as issues. And, they groomed him perfectly. It was such a nice treat seeing him relaxed and me not having to address his behavioral issues upon pick-up. I highly recommend this business to all dog owners who are in need of specialized care.

Colleen OBrien

I have been going to Ridge Dog Shop for around twenty years with three different dogs. I had a good relationship with the staff and groomers and was always pleased with the experience. I got a new puppy (3 mos. old) and took her to the place I felt safe leaving a little one. The manager was rude to me and chastised me in front of another customer who also agreed she was rude and said his family had gone there for years but had also stopped going. I indicated when I picked the dog up that I felt like they did not want my business (I went every six weeks and tipped well for the other dogs} and was told the manager was very kind and not encouraged to come back. They have had a lot of staff changes in the year I had not gone due to not having a dog. The groomer that did my puppy is wonderful, but the new manager does not encourage new clientele and is chasing away old clientele. I have never complained anywhere before, but I could not let it go with the tone of voice and dismissing attitude that was shown to me.

Casey Gallagher

Absolutely amazing staff!!! Kind and patient. Actually take there jobs serious. Ive been taking my dog snoopy here for last fee grooms very pleased. Its not the cut im pleased with. Its the patient tbey have and job in there job. You can actually tell they genuinely care about your pet. After using them id never recommend petsmart or petco. They treat there animals horrible. Seen it with my own eyes. They have np patients. Just there for quick dollar.

Alena Henderson

Last spring, I brought our newly rescued dog after calling that same morning. They took her without any notice and were so sweet with her. They had to clean up all sorts of matted hair and overgrown nails. She came back a beautiful girl. Ive taken her back since and she is never traumatized (which is a big deal for her) Id recommend them to anyone afraid of the big box stores.

Rachel Durgin

Their customer service is terrible, prices are high. They didnt let me dog out the entire day because they dont walk them until after theyve come off the table and mine was the last dog to come off so he pissed in my car. There are no areas around the business to walk the dogs. Im incredibly disappointed. I called and the women I spoke to was incredibly condescending.

Cindy Brumbaugh

Have been taking my cockapoo there for years. The service and attention to your requests is excellent. The staff both at the front desk and the groomers are friendly, helpful and professional. They always give a recap of the experience with any issues (ticks, ear problem, etc.) that they may have noticed. Highly recommended!