Best Buy

Related:	office depot northridge
Related:	best buy hours torrance
Category:	Electronics Store
Address:	19929 Rinaldi St, Northridge, CA 91326, USA
Phone:	+1 818-363-9304
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 7

sharon yegiaian

The manager has no ability to manage. When they make a mistake instead of trying to do something to help they rather stand around and argue with their customers. I had a situation come up and instead of offering me a solution, asking me to pay, showing me receipts - four grown man stood around arguing the merit of this and that. Last year I bought two laptops and one of their workers mistakenly put the warranty on the wrong laptop. This was discovered during an unrelated transaction and somehow during moving the warranty to the correct laptop the warranty plan was downgraded from a 2-year plan to a 1-year plan. Recently the screen broke and I took in the laptop to have it repaired. They were not sorry about their first or second mistake. The first manager first said he could not produce the trail of receipt. For of their employees stood around for an hour not offering to do anything to fix the laptops screen. I offered to pay for the repair and they were so fixated on this attitude of not taking responsibility that they did not even want to let me pay for a repair!!! I routinely buy things from bestbuy and I usually buy warranty from geeksquad. Over the years every interaction I have had with best buy service reps AFTER a purchase and for repair request has been disappointing. They are great when it comes to running ads about their service and sticking you with various costs at the time of checkout...but they never come through with their promise. Their workers prefer to stand around and argue with people rather than actually do something in which they are skilled in.

A Private User

Dontt be mislead by the Porter Ranch service dept. I took my desk top in because oit was frozen and displayed a blue screen with instructions and a code that apparently diagnosed the the problem. The aloof so called tech did not seem to know the problem and asked another (tech). He said that the code meant that the hard drive was bad and need a new hard drive installed and that bac k up would be at least $100.00. I sad ok and left. Went back the next day and was told that they were so busy that would be a week to days to repair - if i wanted to expedite service they could repair sooner for $150.00. Needing the computor I said no and picked it up- reinstalled and looked on google found that the code meant that to much memory was installed at one time and just needed a simple tune. Called a repairman in my area came to my office fixed computor hooked up to wirless printer was with me for 2 1/2 hour cost $139.00 Works fine - In addition to thisjust before this problem I took my other desktop in right away I was told it was the power supply said ok - then get a call needs a hard drive said ok backup $100. 00 - another $100.00 for 1 year Geek Squad service. Could go and on If you want aloof and arrogant serve vist Best Buy Porter Valley

A Private User

I have been lied to, and misled by several employees at this store. I brought home a computer that did not power up. I put it back in the box and brought it right back. They made me stand in 3 seperate times before they finally replaced the computer I bought earlier that day. I should have learned my lesson, but I did give them one more chance. I purchased a Sony PSP and declined the extended warranty. They kept pushing me to take the warranty by saying I could bring it back if anything happens to it. When it stopped working, I brought it back for the replacement I was promised. I got an argument instead. I asked to speak with a manager, and he was worse. When I told him that it stopped working, he said "You probably sat on it." There was no damage to the outside of the unit. I went to the games department and told them I was looking into buying a Sony PSP and asked about the extended warranty. They told me the same thing "If anything happens, bring it in for a replacement." I told them my situation and they said that it should have been replaced. I wrote several letters to headquarters, but they just sent me form letters saying that they are not going to replace my unit. I would have to send it in to the manufacturer.

Mike M

Porter Ranch Store staff and management should be re-trained by Best Buy corporate training specialists. Their arrogant and rudeness starts at the helm with their General Manager Mr. Davidsons arrogant and ignorant attitude towards his customer base. I have personally had an encounter tel phonically with Mr. Davidsons and his remarks directed to me were insulting considering his position within the company. I am surprised a corporation like Best Buy does not look into the behavior of its general management staff such as Mr. Davidson. Patrons reviews about the stores he manages are clear indication of his skills and state of mind in the retail environment that he allegedly manages. Mr. Davidson should be FIRED, DEMOTED or REPLACED by more competent Management Personal within the management of Best Buy. I will not return to this store or bring my thousands of dollars business back until his permanently removed from his post.

Dark Hawk

I like going to this location whenever I can. They have a great selection of products and their employees are very helpful. I have no problems checking out. Now Solar City teamed up with Best Buy and the service sucks. The Solar people pester you until you say yes to them. I told one guy nicely NO but he wouldnt agree until I shouted at him NO!!!!!!!!!!!! Thats when the guy left me alone. Today I had to curse out another Solar City representative from another location who wouldnt take NO for an answer. Best Buy is a great store to shop and buy stuff but now I dont know. I dont like being harassed to buy Solar Energy. If people say NO or not interested once, the Solar City employees need to walk away.

Alex Barajas

I went into this store because I had trouble transferring my old broken (blacked out screen)phone contacts to my new Samsung S7 and Daniel, I don t know his last name took the time to find a way to transfer my contacts to my new phone. Why is this a BIG deal? its because I went to one other Verizon store... no help and 3 retailers, no clue what to do. This is my business phone and it was very critical to get those contacts back. Three other customers came in to BUY phones while Daniel was stuck helping me with my "problem" I hope he did not lose too much in commission. So once again Go to Porter Ranch Best Buy and ask for Daniel!!! he is the best.

A Private User

For all the talk of the imminent demise of this chain, I have had nothing but excellent service at this store. My most recent experience was an attempt to find a replacement remote for my Insignia TV. This was not going to be a huge moneymaker for the store, but the service counter rep who helped me took the time to hunt down a replacement despite the computer system which claimed it didnt exist. He sent me home happy with a working remote and a positive attitude toward Best Buy. If upper management knows what its doing,it will attempt to duplicate my experience for every customer at every location.