Category: | Electronics Store |
Address: | 3675 Pacific Coast Hwy, Torrance, CA 90505, USA |
Phone: | +1 310-791-1186 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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A Private User
Where do I begin? This is a large store with lots of product and a lot of salespeople in blue shirts wondering around. In fact, the day I visited, it looked like there were more salespeople in the store than customers. I thought to myself, "Boy, I should get served very well here." Was I ever wrong. You see, every salesperson gave a different answer to the same question. But that didnt stop me from buying a new computer. Thats when I discovered how really bad this store is. They made their pitch for an extended service contract and it sounded pretty good. So, I went for it. They also said that for $30 they could remove all the junk software that the manufacturer had placed on the computer. Well, Id been through trying to purge a new computer of junk software so I went for that too. The latter is a big mistake with any computer store, but a bigger mistake with this store. First realize that having a tech remove junk software on your new computer means that this tech will be the first one into your computer and the one to setup the computers name, password and other initial settings. This is something you should do for yourself or be standing next to the tech that does it. In the case of this store, these kind of things are done by the Geek Squad and unfortunately, they had more squad than geek to offer. When I got the computer home and began to work with it, the way it was setup seemed confusing to me. So, I called the stores Geek Squad to ask for the specifics of how they setup the machine. The guy who answered the phone said he didnt know because he hadnt handled my machine. Well, who did, I asked. Why not explain your problem and maybe I can help you, he said. So I explained what was happening. The system had Vista as its OS, which is new to me, so Im still learning. The advise he gave me on the problem didnt make sense so I continued to look into the problem via other sources. It had to do with new security features called permissions and control and I eventually learned that the tech did not understand the feature--his advise was not correct. This is just one of many examples of what I experienced at this store. But it gets worse. In the days that followed my purchase, I had a few other questions to ask both tech and the salesperson. Amazingly, they just stopped answering their phones. The automated operator would answer and provide four extensions that you could connect to, but no one ever answered these lines. This went on for days until I just gave up. Try another Best Buy store because this one is bad news.
CA
Casey Uldall
In short, I received such horrid customer service, it was borderline criminal neglect. I strongly suggest that you use a voice recorder app any time you visit a Best Buy. You may think im paranoid but it would have made a huge difference in my visit. I found a keyboard for $9.99 and brought it to a register. When it rang up as $29.99 I mentioned the discrepency and the cashier asked me to show her where i found it. I walked her back to the area and she counted the amount of keyboards that were apparantly misplaced. Expecting to buy something different, she said Best Buys policy was that if 5 or more items were stacked in the wrong place, the lower price is given. A female general manager walked over for an override and without a hello, she said " there is no way you are getting that for $10 dollars." I reffered to what I was told. She walked back to the area with the cashier, as she turned around she loudly announded to security to "watch him." I was feeling like a common criminal. As she made her way back she again said that it was not going to happen. I asked about the 5 or more policy and she responded "that policy is a Better Buisness Buereu policy and not theirs. She then made a comment to the effect of "are you having fun with your computer." It was strange, the best I could tell she had mistaken me for someone who had given her some sort of problem in the past. It was all to weird. I took a picture of her name tag for a reminder when contacting the BBB, and she said "ok, thats it now Im calling the police as she grabbed the keyboard. I was more then happy to get the opinion of the Police Department and what law I broke to be refused service. I waited for approximately 20 min, when I figured I could have had a keyboard at staples or walmart, so I left hearing her last comment "make sure to get his license plate number. One of the most bizzare things that has ever happened to me. As the best form of advertising is word of mouth, I will never visit another Best Buy again.
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James Hickey
Customer service and their return policy is the worst in the retail industry. I received a Afterglow wired headset for the PS4 as a gift from my son and didnt use it for over a month until my Sony headset was giving out. So around 45 days after receiving the Afterglow headset, I decided to use it and much to my disappointment my Playstation didnt recognize the mic on the headset which makes it useless. I brought it back to Best Buy in the original packaging with the instructions and my gift receipt. Much to my surprise, the customer service person looked at my receipt and said that it was past the 15 day return policy and they could not exchange or accept a return for the headset. I asked her if a manager was available to speak to and override the policy and she said that even the manager could not grant an exception. Seriously??? For a $15 headset with ALL the original packaging, parts and gift receipt???!!! I will never ever purchase an item from Best Buy ever again. I will trash talk the business now every chance I get. Screw you Best Buy!
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A Private User
We bought the extended warranty. As a former Best Buy employee, I was very impressed with our warranty service and the quality I saw made me a loyal customer. Apparently that isnt consistent with all Best Buys. When we took my wifes laptop in, the girl behind the counter didnt bother to pass it onto the techs. She didnt even turn it on herself. She just told us it would take 2 to 3 weeks for repairs. Then she suggested we buy a new one. I asked to speak to her manager. Manager wasnt at the store, so we got the dept. head. He wouldnt look at it (our geeks just do simple installs and deliveries, we were told). He gave me the 2 to 3 week speil and also suggested that, despite having bought the computer and extended warranty only six months earlier, the best thing for us to do was just go ahead and buy a new computer. The manufacturer, Lenovo, offers a one week turn around, so were going there. All future purchases wont be at this store. Sadly my new local Best Buy is the worst. I hope this isnt a new corporate policy.
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A Private User
Best buy, Torrance location in particular, has the worst customer service with the exception of one or two individuals. The majority of the employees are unapproachable, mainly they look miserable and dont want to deal with people. The rest of the employees are in groups talking amongst themselves near a counter with their backs turned making it awkward to try to get help from one of them. Calling for details is pointless as well. You can be left on hold for 15 minutes. Once you get a hold of someone, if you can that is, it is nearly impossible to get them to answer your question, especially if it deals with something technical, or if an item is available. For example, I wanted to see if there was a DVD in stock, they said no. I went to the store myself...there it was. Im sure the person just put me on hold, talked to their friend, and just picked up again saying they did not have it.