Apple Manhattan Village

Reviews 4

DA

Dane Asato

So I accidentally dropped my MacBook the other day and it had troubles starting up so I made an appt. at 11:45 am thinking it wouldnt be that crowded on a weekday. I was wrong. It was pact but the crowd is uncontrollable so no big deal. I checked in for my appt. and they asked me wait to the side. After 20 minutes of waiting I began to get impatient and a "Genius" noticed me waiting for so long that he decided to check up on me. (This guy is the only reason why I gave this rating a second star.) He looked at his iPad and asked for my name and stated that I hadnt been checked in yet and complained to the coworker who supposedly did. I was then added to bottom of the waiting list and didnt get called up until 12:25. I was greeted by a kind lady who seemed to know what she was doing. She ran a test on my laptop and while it was loading the results she told me she would be right back to help another customer. Two minutes after she left, the test was done. I watched her help the other customer which took about 15 minutes and then I thought, "Finally, my turn again." NOPE. She noticed something wrong behind the desk and began running around the store questioning different employees. I was going to call her over but she seemed very busy so I decided to give her a few more minutes to sort the problem out. Big mistake. She disappeared to the back which she never returned. Since the completion of the diagnostic test I have waited a total of 40 minutes. I was furious and I couldnt believe none of the other workers came over to help considering I have been in that seat unattended for what felt like days. Finally I found a worker and asked how I can end my testing so I can leave. He asked who was helping me. I told him and he went to the back to get her but I dont know what happened because he came back without her. He apologized and told me that my MacBook needs to be repaired but there was nothing Apple could do. He told me to go to Best Buy. The End. TLDR (Too long didnt read): I had an appt at 11:45, they messed up my check in, I was neglected while being helped, and they couldnt fix the problem. Left store at 1:10, when it literally should have only taken 10 minutes.

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SH

Sharon Holkey

6 reviews 5.0 star rating 10/1/2016 10/1/16 I find trying to get an appointment online is nearly impossible. Apple makes it hard to find how to make an in person/ in store genius bar appointment. Irritating to say the least. I understand that Apple would like us all to make use of either live chat, email or their written trouble shooting blog. Its a little funny that they make a product that is self sufficient but when it comes to trouble shooting...you suddenly feel like you need to be an engineer rather than an everyday layman that knows little about trouble shooting technology. The good thing...every time I finally do get through to help, by whatever means, I do get great service. Some are better at finding/seeing my problem than others but that will always be the case. Anytime you go to the doctor, the symptoms disappear! The last couple of times that I have gone into the store, I have had not only great service but exceptional service. I wish I knew the name of the first fellow that helped me out. I have had issues with my iPhone 6S+ from the very first day. I was beginning to feel that Apple was passing a bad product onto me and not helping me resolve its issues. The night before my last visit, I had decided that my current iPhone would be my last. Chaz Villaver changed that. Through out our conversation... he would mention something and it would make me remember yet another issue I was having with the phone. He listened intently, tested the phone...said its hardware was working fine and that I had software issues. Then he saw it, the hardware issue I have been having since day 1. He took it upon himself to have it repaired that same evening as I was waiting. Most often, I would have had to come back the following day. The phones hardware is working perfectly now. I still have software issues but they have guided me as to what to do if that were the case. Chaz has given me confidence that Apple does stand behind their product. I thank him and Rhodney Gerada for their help. I just wish I knew the name of a gal (Hannah?) and another guy who consistently share a caring lending hand.

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BL

Blake Roberts

Just left the Apple Store in Manhattan Beach, it has jumped the retail shark. What an absolutely horrible experience. Of course the place was packed, but at least 25% of the heads there were the Stores employees, all too busy to help me with a dead Macbook air adaptor. Pretty sure I had the store manager as she was barking orders at people. One guy actually said he was too busy for me because he was waiting for a customer to come in so he could sell them an iPad. Guess iPad trumps power adaptor. I ended up making the purchase using the Apple Store app, but the adaptor should have been a simple warranty replacement. Ive spent a lot of money in this store since it opened and expect more. In the past, over a year ago, there was a great sales rep named Jesse and a Genius called Rob, they added so much to the experience. My last two times in the store for support have been pointless and non-productive. The Genius didnt know what they were talking about and one told me that I didnt understand the "nuances" of managing apps and memory on the iPad. This scheduled appointment was related to a flakey home button on an iPad II. Store refused to fix it telling me that I needed to learn to kill active apps—yeah, thats the way it was designed. Theres got to be a better way to deal with business professionals who depend on their computers for their livelihood. Today I was told to make an appointment—first available time slot is 30 hours away—fail. I plunked down $80 bucks for a new adaptor, which are and always have been notoriously fickle. If an Apple executive happens to read this review and wants to send me a check, the total was $85.51. Or, want to help replace my defective iPad, you can send me a check (and iPad) here: Pier to Pier Brokers, Inc. 252 Pacific Coast Highway Hermosa Beach, CA 90254

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A

A Private User

Im having a hard time understanding why this store deserves such a negative rating. Once I had someone help me out they were extremely knowlegable sincerly cared about what I was trying to accomplish. Gave very good recommendations, and pointed me in the right direction for every question I could think of. Its very clear this store is constantly busy, I would not expect to be able to just "stop in and pick something up" like I heard from impatient customers waiting behind me. You wait for specific people to address specific questions. I would always perfer waiting for an expert rather than working with someone who doesnt know what theyre talking about. The genius guys know their stuff for technical questions and sales people know eveyrthing about the products on the floor (and even made sure to get me a corporate discount though Time Warner before I paid full price for my items). Once you get the right person for what youre looking to accomlish, its amazing to experience the level of attention youre given just for being an apple customer. I feel the only reason there is always a line is because the employees are trained to give their full attention rather than trying juggle a ton a customers. I highly recommend the sales rep Jesse Schoem. If you need technical support, dont bother trying to show up and wait. Set up an appointment. Its that easy. This store should not have such a low rating just from people being impatient which is caused by employees giving good quality and thorough customer serivce. Keep up the good work Apple.

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