Best Buy

Reviews 3

A

A Private User

Raymond (GM at this store) I hope you read this because you totally suck as a GM and as a person. I am not one to do this (actually never wrote a negative review on the internet) but this was easily the worst showing of customer service I have ever seen in my life. I consider myself a nice, calm guy, who usually goes with the flow and never lose my temper. A little background: I bought a touchpad 16gb as a birthday present for my brother online and ordered it for in store pickup at this store. One day passed and did not hear anything about the status of my order so I called since my credit card was charged the full price ($434). Apparently they liquidated the item (I paid $434) that morning and did not know what to do about my order. The lady on the phone (who was very friendly and understanding to me) said that she had one more left from a customer who did not pick up their item that morning. She said she would put that one on hold so I could make the 30 minute drive to the store. I politely thanked her and took the commute down to the TO best buy. I arrived at that best buy and was greeted by a nice kid working customer service who took sympathy to my case. He said he would get the manager and see what they could do. This is when Raymond came along, the GM of the store, walking up to me the last thing he wanted to do was talk to me. The first thing he said, without me even uttering a word is "there is nothing I can do, they are sold out". I told him of my ordeal and he simply said "that sucks" and continued to say he couldnt do anything about it. Not once did he ever say the word "im sorry" or even care to check their stock . I told him one of his employees said they held one for me and made me do the 1 hour commute there and back to pick it up. His only response was "there is nothing I can do, best buy is sold out of them" even though I saw 2 touchpads sitting right on the shelf behind him. I asked him, "so what are those touchpads?" and his response was "oh those are accessories" even though he was blatantly lying to me. I told him it was a little ridiculous that I placed an online order yesterday at full price and never got a pickup confirmation but they would sell the product the next day for 1/4 of the price and not even notify me. His response again was "there is nothing I can do about that and you should have asked for a manager before you came in". The whole time I asked questions, perplexed what was going on, I could not believe this man had the audacity to stand there with a rude smirk on his face and not even offer a single apology or even try to help me in the situation. Does Best Buy really want a man like this running one of their stores? It really makes the company as a whole look bad and I will never, EVER, buy anything in store again. This was the worst display of customer service I have ever encountered and I hope to warn shoppers to be aware of this when shopping at the TO best buy because if you ever run into a problem, you WILL NOT BE TAKEN CARE OF. Not to mention the fact that I called best buy corporate to complain and was put on hold for 45 minutes and then they hung up on me (I was not as mad at that since the telephone people are friendly and courteous). Raymond I hope you read this and realize you are not God and you should treat people how you would like to be treated.

PA

Patrick Cunningham

Old school customer service principles - and integrity in backing up their products. Ive dropped a pile of cash at Best Buy - Thousand Oaks on home theater products recently. One of the items was a 75" 4K TV. I rolled the dice on a reduced price open box TV, and the TV proved defective in a short time at my home. The TV had been reviewed on return, and made it back to the sales floor as okay for sale. ((( In fairness to Best Buy, the issue would not have shown up in a relatively brief inspection; it was a manufacturer defect with the mother board. )) Anyway, I flipped [insert profanity here] out, bummed out, and left a [insert profanity here] scorching review on their email feedback survey, because hey, they asked me how it went, so I told em... I hadnt even gotten a chance to go to the store to address the problem because I was [insert profanity here] paralyzed with disappointment for days. I figured my survey response would go into cyber vapor space anyway. Nobody responds to [insert profanity here] angry customer feedback surveys, right? Wrong... I was contacted within a single business hour of hitting the submit button on the survey by the store staff. I was absolutely [insert profanity here] shocked. They offered an immediate, better than fair resolve, endured a rash of questions and requests from me for a [insert profanity here] week straight - without ever treating me like a [insert profanity here] nuisance. The open-box TV was picked up, and a brand new TV was delivered to my home at the same time - with no delivery charge - and at a sale price that was no longer in effect. I havent seen customer service like that in 30 [insert profanity here] years, and I have 12 years in retail sales. Its interesting to me that Best Buy earned my loyalty when things went wrong, not when everything went smoothly. You find out very quickly about a companys character when things go wrong. Ive come to learn that Best Buy has good character, and theyve earned my business and my loyalty. Thanks to Jordan Agovino and the Magnolia team, and Tim Rall in store operations. The new TV is [insert profanity here] stunning, and I appreciate all you guys did to make things right. Im happy... Best, Patrick C. Thousand Oaks, CA

A

A Private User

Best Buy, Thousand Oaks CA I bought a brand new Iphone 4 two days ago. I spent hours getting the thing set up just the way I wanted it. Today at lunch I went to Best Buy and purchased an Invisashield screen protector and the person working there said that it was difficult to put on but they would do it for $7.99 and it would be perfect. Ok. I had them do it. 15 minutes later, I get my phone. I press the ON button and it is resetting. It then gives me an error message saying I was trying to put an accessory on it that was not compatible. I look into the dock port an see that the WATER sensor is RED meaning that the internal phone parts have been in contact with water. I know from previous experience that the warranty is VOID if these sensors are RED. Even if a completely unrelated problem occurs and the sensors are RED Id be SOL. So they basically voided my warranty. I go back to the person and show it to her and she says that it should be OK, only 1 sensor is showing red...the one in the headphone jack is not. I demand to speak with the manager....manager tells me that I must take the phone back to Apple Store where I purchased my phone, it is out of their hands. Firstly, Best Buy is an Apple Retailer. Second, Best Buy ruined my phone...not Apple. Thirdly, my lunch hour is now over and I need to go to work. The final resolution is that APPLE agreed to replace the phone...but even they were aghast that Best Buy would handle things the way they did. I have spent about 4 hours so far driving back and forth from Best Buy, Apple Store and my office....and my new iphone is having syncing issues...so who know how much time this will take. Lesson Learned......DO NOT EVER HAVE BEST BUY DO ANY REPAIR WORK FOR YOU...better yet....DONT BUY ANYTHING FROM THEIR CR$#$PY EMPLOYEES.