Torrance Electronics Inc

Category:	Electronic Parts Supplier
Address:	1545 W Carson St, Torrance, CA 90501, USA
Phone:	+1 310-328-2501
Rating:	4.4
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 10AM–3PM Closed

Location

Photos 40

Reviews 9

urbanspinevideo

My child was very excited to get star wars. I googled frys, and they said the closes frys was about an hour area in Torrance. It gave a local 310 phone number. at 7:02 I called I spoke to Emma, she was very friendly. Emma told me "We have lots of copies!" I said "I am driving a long distance, so I want to make sure" I also verified the location (she said torrance) At the store...horrible. First off, the store was practically empty...no customers at all. The dvd was not on the shelf. I went to a counter where there was a man and a woman employee...no other customers. I asked them where this trilogy is. Very rudely, they told me they didnt have it. I said "But I just called the store an hour ago, and you said you had lots of copies". Without even looking up for his screen, the man said You called the call center". I stood there some more. The woman chimed in to say "you called the call center". I tried to explain that there is no way I could have known that...I called a local number, and Emma said "come on down...sounded like I was speaking to the store. But the man dismissed me, saying "there is no such product" Then both man and woman went back to tapping on their computers...what they were doing escapes me, as there were NO other customers there...they must have been updating their social media? I said "so...youre not going to help me?" They told me again there was no such product (right, because there are no star wars movies? ) I asked the woman for a manager. and she wandered off. I was not sure if this meant she was 1) ignoring me or 2) getting a manager. I waited, no one came back. So I decided it was option 1. The guy was still standing two feet from me, busy tapping into his computer. Still no other customers. Since no one came back, I asked the guy if there was a manager. He mumbled something. I waited another 5 minutes, and I asked again. In all this time, not one other customer has come up to their counter. He got all mad at me and mumbled into his walkie. I used my time to call the frys number I had called earlier. After 14 min on hold with the number, they found my previous phone call no problem, and I got to sit on the phone for the next hour while the agent would occasionally tell me things like "the manager is reviewing your call". so now I am ignored by both the frys call center and the frys employees. finally, the store manager appears. Hiriam Vasquez. Hiriam finds the product no problem in his computer, but no apology. then he wanders off. never comes back. the woman says "whats your phone number?" when I ask her why shes asking this she says, very pissed off ,"Im giving yo the price match". why are they so mad at me? in all this time, not one other customer has come up to their counter. After an hour, they locate the disc and toss it to me. no apology, only more blame. they tell me "you didnt specify it was dvd/blu ray combo". Uh..1) I didnt know and 2) I had a PHOTO of the product, they could have looked at that..if they had taken 3 minutes to inquire what I was looking for. Something like Hi, we dont have it on dvd, but we do have a dvd/blu ray combo. would you like that?" Finally I get to speak to Alicia at the call center. Alicia says I cant do anything the store and the call center are separate entities". Then she tells me her big solution is for me to wait until Monday and call the corporate office. So. 7 pm call 8 arrive at store 9:30 leave store 10:30 arrive home with very tired hungry kid. Out: $35 in gas. dinner for my kid, and $40 fora dvd that should have been two minute purchase, because I called ahead to verify it was in stock, and I had bought the screenshot to price match it . My kid who not only did not get to see star wars, but had to sit in frys being ignored for 1.5 hours.

Raymond Rodriguez

Ive ask to stop by at TE took me a while to find the store, but amazed on their stock, huge variety of electronics parts and agreed about hard to find item but not the price thou, found some very expensive. I was talking at least $5 more compare buying them on Ebay, overall not bad experience most of the staff doing their on things and forgetting some very little detail about customer service like greetings and stuff, anyway I dont care it doesnt bother me but I guess for some other customer is important.... but definitely be back..... thanks

A Private User

I bought from them for 27 years, since I was a student at Harbor Occupational center in San Pedro, then El Camino College, Cal state Long Beach, worked for companies and now run my own business far away from Torrance but still going there to get my parts few times a year. Good price, nice people, large collection. Easy to deal with. Many year ago, there is a "Signal Electronics" store near by them but nothing to compare with Torrance Electronic. I have never rated any stores in my life but I recommend this store to all.

A Private User

I have been looking for a store like this for a while. These types of stores are hard to find now a days. They have a great selection, but not very organized, which may not be a bad thing. The staff is not very friendly, but they know their stuff, so dont go in there if you are expecting to be treated like a customer. I was able to get everything I needed fairly quick. Great store overall!

A Private User

This store has by far one of the worst customer service experiences Ive EVER encountered and Ive been on this earth nearly 50 years. When asking for items I couldnt find, all I got were rude and condescending remarks along with vague finger-point in the general direction I should go. Id rather buy items online and wait for them to ship than give these jerks one penny.

Ian Pilling

I love this place... Excellent selection and service, with a passionate, independent vibe. I hope they are around for several more decades. Its the sort of store you look for an excuse to go to, a place that adds value to the community. If you have a choice and go to radio shack instead, enjoy your hex bug and may God have mercy on your soul

A Private User

After going to Frys, Pep Boys, Best Buy, etc. without success, I was referred to Torrance Electronics and I found everything I needed there in 10 minutes. Staff was very helpful and the prices were great. This store is awesome. Fixed my electric bike for $6 instead or the $100 plus the manufacturer wanted to charge me for "parts"..

A Private User

It depends who youve dealt with, yesterday i went there and had the same bad experience just like previous posts. when i spoke with someone else today (his name is Cam), it was the complete opposite, this guys very helpful. hell go beyond whats expected. too bad, such a good store, and not all of their staff are the same.

A Private User

I have been a customer of Torrance Electronics from my High School days. Im forever amassed at the amount of hard to find stuff they have in stock. Ive never had a problem with this store. A customer for over 48 years. The service is still the same as it was when I was a kid. Wonderful. Wayne Fitzer N6WF