Executive Appliance Services

Reviews 4

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Granco Enterprises

I have been a customer of Executive Appliance for over ten years. I have been waiting for almost three months to have my Viking refrigerator fixed, despite three service calls. The original service call required a special part order that ended up being the wrong part when it was installed about two weeks later. I then waited over a month for a "special order" part to be delivered to Executive Appliance. I got tired of waiting and was able to order the part myself and have it delivered within 24 hours. When Executive Appliance arrived to install the part, I was informed that the fridge had been misdiagnosed and that a different part was needed. Even better, I had paid for express shipping of the part for nothing because the technician brought the same part. Today I called and spoke with a manager (Gina) who told me she would get back to me this morning. 5 hours later and still no response. They have lost a long-time loyal customer.

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M Rehctah

The driver in Laguna Niguel today 5/11/17 failed to signal, cut me off in his box truck, and almost caused me to roll up on the curb at 50... Then he had the audacity to give me the finger later when he drove by. Guess what pal? Maybe you shouldnt give people the finger with your company logo on the back? And if that wasnt you, maybe you shouldnt hire chimpanzees to drive your box trucks. Oh PS, Ill be submitting my dash cam footage to the orange county sheriffs Dept and the dept of transportation. (: Hope a refrigerator falls on your face. Sounds like your business sucks too. Enjoy beautiful garden Grove.

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Malini Asher

Worst company to deal with! Do not use them even if they are your last resort. We have all Viking appliances and have no choice to use them but now have resolved to replace all our appliances so we never have to call them. Executive Appliances should be reported and removed from BBB

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Tom Munnecke

I called them because they were the only service organization in the area for my Viking Refrigerator. Viking offered free parts, but I had to pay labor. They ended up charging to pay $500 per hour labor to "free" get the Viking warranty parts. Stay away from these ripoff artists.

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