CTS Home Appliance Center

Category:	Appliance Store
Address:	101 E Chapman Ave, Placentia, CA 92870, USA
Phone:	+1 714-996-8240
Site:	ctshomeappliance.com
Rating:	4.6
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 1

Reviews 9

Bob Gregory

So I buy a $2100 cooktop from these folks. Misunderstanding a phone call a few days ago I went down to find out the delivery status. Turns out it was there so I took it home. When I purchased the unit, Scott gave me the name and number of the person (only one) who installs cooktops and other things. I initially arranged to have him come out on the 13th (weds) but later realized that I was traveling then and we agreed he would come out the Monday before. I then received a call from him telling me he had an appointment then and wanted to come earlier (a Saturday). So Saturday comes around and the people refinishing the cabinets are not done. He shows up, not happy with the environment and tells me he will come back later in the day to do the job when they are done. 5:30pm rolls around and he is a now show. He does not call either. I call him, he first wants to make sure that the cabinet folks were done (they finished by noon) and then tells me that he can come out Wednesday - they day I told him we were travel. Round and round I go with this clown and he is unwilling to tell me he cant install but I should hope he gets a cancellation. This is how a customer who buys a $2100 including tax cooktop gets treated. I guess if you are a contractor, CTS is the place for you. FORGET THEIR INSTALLERS SINCE THEY ARE WORTHLESS. I then spent 5 minutes and found someone else who wanted the job. WHO NEEDS ENTITLED STORES AND INSTALLERS???

N Nguyen

CTS has been very good to us. The selection (of high quality home appliances) is excellent and the service is great too. Since CTS is a family owned business (in Placentia), the staff are like members of a big family and treat their customers like members of an extended family network. CTS has gone out of their way to help us out, including holding off on delivering our stove and vent hood (for months) until we finished the renovations on our kitchen. You really cannot get the kind of personal service at a Big Box store that you can at a long-running, family-owned business like CTS. I recommend CTS highly and without reservation.

David Hoeltzer

Thank you for the great service and appliances. I dread going to the store looking for a new appliance and thanks to the people at CTS I no longer have that issue. I walked in and did not feel overwhelmed by sales people, I was then politely approached by a helpful person who actually knew the products and was able to sell me all the items I need and get them delivered next day with no hassle and best of all at a very good price. Thank you for your amazing service and prices.

Pratish Mistry

I bought all my appliances for my kitchen from them when they were a tiny store at the same location. Later on I upgraded my washer and dryer from them too. I had the best advice and service I could have wished for and would re-consider them for future purchases.

jao jing

When the older people RAN this place it was decent. I used them recently and they said they couldnt match a price but come close. Close isnt over a hundred dollars difference.

Christine Brown

Amazing Customer Service and back up what they sell. Had a refrigerator problem and they replace it immediately. Will never use a "big box" store for any appliance again!

A Private User

Family owned business. Great advice and service. Prices can be matched with competition. I would go there again.

Stephanie Gill

Good honest company. Go out of my way to buy my appliances there.

Sean Kelly

CTS Appliance is not closed on Saturday. Please come see us.