Sprint Store
| Category: | Cell Phone Store |
| Address: | 1316 N Azusa Ave b, Covina, CA 91722, USA |
| Phone: | +1 626-339-0430 |
| Site: | storelocator.sprint.com |
| Rating: | 3.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 13
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A Private User
No m gusto xq no m dijieron la verdad como siempre el vendedor trata d vender ya despues ya q estas adentro del plan q no pedistes ahora si t dicen la verdad pero pues ya no se puede gacer nada mas q pagar yo queria un plan sin contrato yo pregunte si no pago se corta la señal respuesta si Y si pago vuelvo atener señal respuesta si yo comfiado despues me llego uncobro q no era lo q yo pagaba no supieron darme una respuesta despues yo no use wi fi un mes quise usarlo y queria pagar para tener señal y q lladebia 2 meses respuesta ahora si es sin contrato porque puedo cancelar cuando yo quiera pero como no avise siguen cobrando lo uses o no lo uses. Pero primero no t dicen nada de eso hasta q ya estas hasta la madre d la deuda muy mal es un robo para mi
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A Private User
Ive been with sprint for 6 years g Family plan paying 300 a month... never have a single delayed in payment so loyalty is there but asking for alternative to a samsung galaxy tablet J that i entered into a contract for just 2 days, I notice that the tablet is old, its heating too fast at the back side and swipping by itself I think I deserve a satisfactory approach knowing that this tablet will have a contract of 2 years and this sprint branch reply to me keep on saying to pay a restocking fee of 75 dollar without asking for alternative way to resolve issue could be asking new tablet but instead he keep on asking to pay for a restocking fee. This how sprint treat their loyal customer definitely my last contract to this company because they never value loyal customer.
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A Private User
Not very pleased with the customer service I was tricked and was not given the correct information, I was not informined of how much my bill was going to be for the first month as new customer, I was told that my insurance is part/included in the phone plan but did not tell it was actually an additional charge, nor I was informed about the activation fee as well. They are so quick to be a salesman and just sell a customer a phone without the correct info. Terrible. I dont recommend this store at all. I wish I could take back my survey. Also they where very rude on the phone as if they didnt have the time and patience to speak to a customer and help them over the phone.
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A Private User
absolutely HORRIBLE service. Rude employees, no problem solving skills whatsoever. Cant work under pressure. They couldnt help me out, they actually tired ripping me off. I had my phone replaced four different times all the same models and after i kept having problems with the fourth one i called sprint customer care and talk to the manager there . i was told i could have my phone replaced for a different SMART phone and told me to go to my nearest sprint store and they would know about my issues so i did and told them everything.. they offered me an old trash phone and told me i could only down grade my phone because they dont want to give me anything else.
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A Private User
Very pleased with service provided by Henry. I walked in with an unlocked Nexus 5 purchased from Play Store without a SIM card. Long story short, Henry did some trial & error problem solving and now my phone is activated and working perfectly. He was friendly, but not in a fake, annoying way. All employees there seemed genuine and good with customers. Much better than the Sprint store back home in P&L in KC. Thanks
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A Private User
Very disappointed with the level of service and knowledge. The technician didnt have a clue how to fix my HTC EVO LTE phone and therefore, convinced me that I needed a new phone. Sold me a downgraded phone instead....total misrepresentation. The sales rep (Ricardo) was a joke. I wish I was conducting "Undercover Boss" investigation, I would have fired everyone on location!!!!!
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A Private User
I was there to buy my new (and regretted) Galaxy S4. I was told I would have received a $ 50 gift card ( denied by Sprint) and a $ 100 rebate (that I mailed the next day) Today I received a letter telling me that ALSO my rebate was denied. THAT WAS THE ONLY REASON I GOT A SPRINT PHONE. THANK YOU FOR SCREWING CUSTOMERS OVER. DO NOT GO THERE, YOULL BE SCREWED.
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A Private User
Dont go to this sprint store beacause the Technicians dont have right tools to fixs an Evo phone. Its like going to a mechanic shop and they cant.fixs ur car because they dont have the right tools
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A Private User
I went to the sprint store the staff is super nice and very helpful we had help from Luis one of the sales people good atmosphere...I will go back for sure
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A Private User
Rude. Have you waiting on hold over 30 min bad service
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A Private User
All the sales reps here are amazing!
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A Private User
It has uber inspection place here.
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A Private User
Always helpful